Delray Acura

Repeat very satisfied customer We just leased our second Acura ILX from the same salesman, Bill Mitchell. We met Bill two years ago when we went in looking to lease, and we walked We just leased our second Acura ILX from the same salesman, Bill Mitchell. We met Bill two years ago when we went in looking to lease, and we walked away with the first ILX to roll off their lot. We returned to Delray Acura a second time in pursuit of Bill. Bill's easy going, sincere salesmanship and his thorough knowledge of the car made our decision an easy one. Bill again spent quality time with us, explained all the financial angles, and the service the dealership would provide. He walked us through the car's features and made sure we were completely satisfied. As mentioned, the new car is our second ILX...a super fine car for the money...backed by a reputable, friendly and professional dealership. More

dealership experience I just leased a new TLX. Bill Mitchell and Dan Antolini were a pleasure to deal with. I had very specific demands about color combination. They didn't I just leased a new TLX. Bill Mitchell and Dan Antolini were a pleasure to deal with. I had very specific demands about color combination. They didn't try to change my mind or try to persuade me to go with one of the cars on the lot. They understood that I had a specific desire and they worked to fulfill it. I couldn't ask for a better dealership experience, and I had recent direct comparisons having gone to Chevy, Audi and Cadillac. None were as professional, helpful or knowledgeable as Dan & Bill. Thanks guys!! More

Fast, easy & professional We leased an Acura RDX in August 2014. Worked with Ron, Rocky and Dan. The entire experience could not have been easier. Friendly, knowledgeable and c We leased an Acura RDX in August 2014. Worked with Ron, Rocky and Dan. The entire experience could not have been easier. Friendly, knowledgeable and considerate of our time. Would highly recommend them and will be happy to work with them again in the future! More

professional dealership experience I just purchased an Acura RDX from Delray Acura. I found the experience and staff to be very professional and courteous. My salesperson, Bill Mitche I just purchased an Acura RDX from Delray Acura. I found the experience and staff to be very professional and courteous. My salesperson, Bill Mitchell, kept me informed throughout the process as to how long it would take and what to expect. It actually took less time than he told me which was a pleasant surprise. He also took extra time to explain the features of my vehicle which I greatly appreciated since I'm not one to read manuals. If your looking for an Acura, try Delray Acura, they're great. TO More

Bought an ILX recently purchased a 2014 ILX . Richard Stern was my sales rep and he made it a very pleasant experience - negotiation went quickly. They owed me some recently purchased a 2014 ILX . Richard Stern was my sales rep and he made it a very pleasant experience - negotiation went quickly. They owed me some dealer options, when I went back to have them installed they gave me a loaner vehicle. The finance manager was able to get me a .9% rate for six years allowing me to buy the extended Acura warranty. More

Excellent customer service I visited Delray Acura last month to lease another Acura TL. I am a returning customer since every time I visit this dealership I received outstandin I visited Delray Acura last month to lease another Acura TL. I am a returning customer since every time I visit this dealership I received outstanding customer service from my Sales representative (Richard Stern). I am extremely satisfied with their service and I feel like a valued customer. I would recommend Delray Acura to my friends and family. Thank you to the entire team. More

Sales experience Recently leased a Acuras MDX from Delray Acura and must say the whole process went smoothly thanks to the efforts of my salesperson, Bill Mitchell. I Recently leased a Acuras MDX from Delray Acura and must say the whole process went smoothly thanks to the efforts of my salesperson, Bill Mitchell. I would recommend this dealership and Bill Mitchell to anyone who is considering purchasing a new vehicle. DB More

buying a new acura recently purchased a 2015 mdx,richard stern was my sales person.the experience was awesome from beginning to end.i highly recommend delray acura AG recently purchased a 2015 mdx,richard stern was my sales person.the experience was awesome from beginning to end.i highly recommend delray acura AG More

Car buying experience Phil Jablon was extremely helpful in finding the car that I wanted with a non-haggling experience. I had done my research and was prepared to walk ou Phil Jablon was extremely helpful in finding the car that I wanted with a non-haggling experience. I had done my research and was prepared to walk out. However, I was pleasantly surprised at the smoothness of the purchase. More

Okay for sale. Awful after sale. Although I live across the street from Delray Acura, I purchased my first two Acuras from Palm Beach Acura because the sales department at Delray Acur Although I live across the street from Delray Acura, I purchased my first two Acuras from Palm Beach Acura because the sales department at Delray Acura was absolutely horrific 10 years ago. In 2011 I gave them another chance thinking they may have changed. At that time the sales department seemed to have gotten their act together and I purchased an RDX from them. Unfortunately the service department hadn't changed and after bringing my car in for service twice, I stopped using them because they completely lacked customer service. Their prices were higher than any other Acura dealer for basic services such as oil changes, and frankly, they did not want my business. One Saturday afternoon approximately 1:30 PM, I noticed a nail in my tire. I drove into Delray Acura to get the tire fixed, but I was told they were getting ready to close and I should come back on Monday. It wasn't until Monday morning when I brought my car in to fix my flat, I learned that they had been opened until 5 PM. I had assumed they were closing at 2:00 p.m. because they refused to service my tire indicating they were closing soon. I had no idea they were going to be open for another 3 1/2 hours. Nevertheless, I completely stopped using them to service my 2011 RDX. Two weeks ago I thought I would give them yet another chance and purchase my new 2015 RDX from them. I communicated with Richard Stern by e-mail and told him what I would be willing to pay OUT THE DOOR PRICE. Richard agreed with my offer and subsequently made the new car purchase relatively smooth (except for the fact that they take you to the loud, old Hyundai dealership next door to handle the financing). Although they tried to stick me for an extra $50 over the agreed upon price, Fred Kaufman, the Hyundai finance manager quickly removed the extra $50 so that I wouldn't walk out. Shortly after I took possession of the vehicle on Saturday, I noticed a significant problem with the car. I immediately e-mailed Richard (who had given me his personal e-mail address for rapid communication) but I never heard from him. Sunday morning I walked into the dealership at 11 AM when they opened and spoke with Rocky Mohanram about the problem I was having with the vehicle. He told me that one of his technicians should be able to help me and he would get back to me on Monday morning when he spoke to the technician. On Tuesday morning when I hadn't heard from Rocky, I attempted to reach him by telephone. Although he was and "not available" to come to the phone, I left an urgent message for him to call me back. As expected, he never called me back, Richard never e-mailed me back. I've never heard back from Delray Acura despite my attempts at communicating with them after they sold me a new $40,000 2015 Acura RDX. Once again they lived up to what I've already known about them in the past. Their after sale support is horrendous. If you are planning to purchase a new Acura, you might get a decent price from Delray Acura. However, plan to get your car serviced elsewhere. Don't expect any type of quality customer service after the sale. My wife is now looking to trade in her car for a new Acura as well. I don't even think we will consider Delray Acura for the purchase at this point. They have burned me too many times in the past. This latest case of not communicating with me simply confirms what I've already known about them. It's quite a shame that their after-sales service is so atrocious. Especially for me given the fact that I live across the street from the dealership. More