Back

Delray Genesis

Delray Beach, FL

3.0
26 Reviews

655 N.E. 6Th Avenue

Delray Beach, FL

33483

Directions

By Type

26 Reviews of Delray Genesis

October 07, 2024

Constant issues with Service Department at this Dealership. Absolutely no response when attempting to schedule maintenance via their website. Even after calling them, parts required special order More

by Timo
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Linda
Oct 07, 2024 -

Delray Genesis responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustration you encountered regarding your appointment and communication delays. Your feedback is invaluable, and we take it seriously as we continuously strive to improve our service. We understand how important timely updates and clear communication are, and we’re sorry we fell short during your visit. We will address this with our team to ensure better follow-through in the future. Your trust is essential to us, and we want to assure you that your vehicle received the care it needed. If you have any lingering concerns about the service performed, please don’t hesitate to reach out directly. We’re committed to making this right and ensuring your next experience is seamless and satisfactory. Thank you for your understanding, and we hope to serve you better in the future!

October 03, 2024

Jen Stout was my service advisor. She did a AWESOME job keeping me updated throughout the service. GREAT job Jen!! More

by springlake514
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Stout- Service Advisor
Oct 07, 2024 -

Delray Genesis responded

We're so glad to hear that you had a great experience with us. We appreciate your kind words and look forward to serving you again

July 23, 2024

This was the easiest most pleasant experience I have had purchasing a new car. Ed This was the easiest most pleasant experience I have had purchasing a new car. Ed Sargsyan was my salesperson. He was frie More

by lgatplay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Sargsyan
Jul 24, 2024 -

Delray Genesis responded

Thank you so much for your kind words!! We appreciate your feedback.

March 25, 2024

What a dismissal experience! Service is a misnomer and laughable. A/C broken for second time on GV70. Returned for service 10 days ago with no indication when the car will be rep More

by edhornesq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debra Shulmier
Mar 28, 2024 -

Delray Genesis responded

I'm really sorry to hear about your experience. We understand your frustration and sincerely apologize for the inconvenience. We are working on improving our communication channels and your feedback is valuable in this process. Please feel free to text or call us for assistance, and we'll ensure to prioritize your request.

March 23, 2024

Excellent service , Eric Daniel was very helpful and very knowledgeable. The sales manager Mathew Martinez More

by marilyn.shapera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Debra Shulmier, Sarah Haber
Mar 25, 2024 -

Delray Genesis responded

Thank you for your kind words and review!

February 10, 2024

Wafting almost 3 weeks for wheel locks. . Afraid to drive 2021 Genesis G80 anywhere for fear of a flat tire and no way to change. Advertised as CPO but had to $1,595.00 for it. Very clever p More

by Manfred Danner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Salesman 2 stars no stars for anyone else. -5 stars for F&I guy...
Feb 10, 2024 -

Manfred Danner responded

Delray of Genesis. Be a responsible dealer and do the right thing by supplying the wheel locks!!!

Mar 19, 2024 -

Delray Genesis responded

I'm sorry to hear about the issues you're experiencing with your vehicles. We understand your frustration and apologize for the inconvenience. Please reach out to us for further assistance or to discuss your concerns.

June 22, 2023

service department is terrible. nothing but excuses. requested to speak to service manager twice. No response. Don't use Hector or for that matter go elsewhere More

by not happy
Service Time
Recommend Dealer
No
Employees Worked With
person answering phone and hector
Jun 23, 2023 -

Delray Genesis responded

Thank you for your comments. We are sorry we did not meet your needs.

May 15, 2023

does anyone ever answer a phone at this dealership? ???? sales or service!!!!! terrible for years. More

by eif3610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
n/a
May 19, 2023 -

Delray Genesis responded

Thank you for your comments. We are sorry we did not meet your needs.

March 03, 2023

My wonderful Sales Professional, Sammy Hadid, and the team at Delray Genesis have exceeded my expectations. After looking at different dealerships and seeking different types of vehicles, I decided to ch More

by Air Force Mom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sammy Hadid
Mar 07, 2023 -

Delray Genesis responded

Thank you for the review and your business. Tell all your friends and come back to see us for all your automotive needs!

January 06, 2023

It was a pleasure to work with Allan Silverman. Professional and experienced with all our crazy questions and concerns. We also met other salespeople who were helpful in closing our deal. Love my G More

by Bobbisieg
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Allan Silverman
Jan 10, 2023 -

Delray Genesis responded

Thank you for the review for Delray Hyundai. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure

Jan 10, 2023 -

Bobbisieg responded

Hi to Allan Silverman. Still love my Genesis.