Dennis Dillon GMC Sales and Service

On September 02 2023. I bought 2022 GMC 3500 from Dealership. My complaint has several complainants. !. I still have not received a copy of the contract, so I have no idea I bought 2022 GMC 3500 from Dealership. My complaint has several complainants. !. I still have not received a copy of the contract, so I have no idea what I paid for the truck. 2. They held my "pink slip" ransom, until I had to go to the dealership in person and enter the finance, Larry’s office and remove my slip from his office wall so I could register my truck. 3. The worst is Larry totally MISREPRESENTED the financing of the deal. He signed me up for bi-weekly or semi-monthly payments through my Credit Union. BUT he totally misrepresented that this financing payments actually goes through a third-party company called SMARTPAY. 4. I want to cancel the SMARTPAY and pay my back directly BUT the dealership refuses to do it and now refuses to answer my calls or call me back. "They want me to wait 90 days, so they get paid by SMARTPAY. I am pleased with the truck but will never go back to this dealership. My Credit Union has admitted tis dealership is a problem and SMARTPAY is also a problem, but they do not have access to my account to help me. They just funded it. More

Dishonest! The $998 Brake Light Add On, which they require, is absolute robbery! The brake blinking light costs around $100, at most, and requires removing 2 The $998 Brake Light Add On, which they require, is absolute robbery! The brake blinking light costs around $100, at most, and requires removing 2 screws to replace OEM light. I guess DD thinks the sticker is worth $898 (which they remove prior to the truck leaving the lot.) The idea of the brake light plan paying out is nonsense when considering the implications of who pays if rear ended. The purchasing process was terrible and will never recommend DD to anyone. More

Just left this dealer. Price and discount were lies. Slide $1700 in to the final deal for blinking tail lights. Would not remove it, said they would lose money. Discoun Price and discount were lies. Slide $1700 in to the final deal for blinking tail lights. Would not remove it, said they would lose money. Discount is totally bogus and dishonest. They let me walk out. Salesman, Dave, was only bright spot at the "rip you off dealer" More

BUYER BEWARE! ! This dealer is full of sleazy tricks. Stay away! In my case, they listed and quoted me a good price, but when they wrote up the contracts the price ! This dealer is full of sleazy tricks. Stay away! In my case, they listed and quoted me a good price, but when they wrote up the contracts the price was nearly $1,700 higher – a classic bait-and-switch. When I questioned them, they said the increase was for some safety and security features they added on – without my consent. In fact, I had specifically told them I didn’t want the add-ons (the features were a blinking brake light and some ID sticker on the door frames). They said they add these features to all of their vehicles. This is a highly unethical and possibly illegal trick. If a vehicle has added options, the price of those options should be included in the price – just like automatic transmission, power windows, etc. When I protested, they brought out a manager to high-pressure me into taking the add-ons. It was quite insulting. After a lot of arguing over two days I finally got them to remove the add-ons and reduce the price to what they originally quoted. But that wasn’t the end. When I went into the DMV to get the plates, I had to pay an additional $100 in sales tax – taxes I had already paid to Dillon. The tax they listed on the contract was correct, but the check they sent to the State was $100 less than what they themselves had listed on the contract and agreed to send to the State. So I paid that $100 in taxes twice. I will never go near this dealership again, and feel an obligation to warn others to stay away as well. More

Wish I could give less than 1 star. Dealership completely lied to me over the phone about my car being ready. It wasn’t ready for over 3 weeks! They kept saying it was here then there, Dealership completely lied to me over the phone about my car being ready. It wasn’t ready for over 3 weeks! They kept saying it was here then there, just back and forth avoiding giving an answer. I ended up losing money working with them because they weren’t willing to take any blame in the matter. Josh is a snake 🐍 More

I was willing to purchase a vehicle during their clearance sale. I received an insultingly low trade-in value for my truck of $900.00. They jacked me around when I wanted my keys to my truck back by clearance sale. I received an insultingly low trade-in value for my truck of $900.00. They jacked me around when I wanted my keys to my truck back by offering me BS. When I received a follow-up phone call, I explained to the sales rep what I was offered and not to waste his breath. More

I had to take my 2019 RAM 3500 into service for a recall and batteries were acting up. Meet with Evan in Service at the Caldwell Dennis Dillion and he had everything checked out and serviced. I had mentione and batteries were acting up. Meet with Evan in Service at the Caldwell Dennis Dillion and he had everything checked out and serviced. I had mentioned that I was unable to get my phone to pair and work in the truck anymore too, and in past visits I was told that it was an update issue and it was nothing they could do about it. Evan however took a look at it and was able to adjust the settings to allow the phone to "mirror" in the truck again and got it working again. There is still an issue with the truck software and my phone from time to time disconnecting, But Evan was able to get my phone paired and mirrored to the truck screen again and he took the time to show my how he did it in case it happens again. He has been the best service guy I have worked with yet. I really appreciate Evan taking the time to show me and fix it. More

LIARS & THIEVES They advertise a "sale price" online with zero information this isn't what they are selling the vehicle for. I got pre-approval for the sales price, sales tax and doc fee and then sudden with zero information this isn't what they are selling the vehicle for. I got pre-approval for the sales price, sales tax and doc fee and then suddenly the price increased 2k on the truck because I wasn't financing directly with them. I read other reviews they charge $1,200 for a stupid blinking third tail light and try to sneak a bunch of other things into the deal last second. They also won't work with you at all online or over the phone. They make you wait in their waiting room for hours while they don't seem to do anything at all except screw around on the price. You can't get them to put anything on paper to make sense of it all because they know their practices are illegal. Please don't be duped by these guys. Avoid if at all possible but if you have to do business with them triple check everything. More

Was looking to travel a great distance to purchase a vehicle. Sales refused to work a rough offer or answer dealer rebate questions. Salesmen were unprofessional and childish. I will never buy a vehicl vehicle. Sales refused to work a rough offer or answer dealer rebate questions. Salesmen were unprofessional and childish. I will never buy a vehicle here. More

Think twice about doing business with Dennis Dillon Aug 10, 2022 had the oil changed as usual. Jordan Becker was the service writer. He assured me I would be charged the same as always since we purchased t 10, 2022 had the oil changed as usual. Jordan Becker was the service writer. He assured me I would be charged the same as always since we purchased the car at Dennis Dillon Nissan Boise. He said the computer put the incorrect charges down, but he wrote the correct amount on my invoice. This is the price I have been charged the last 6 years since I purchased the car at Dennis Dillon. Same price as several, family members have been charged as well. Aug 15, 2022 @ 9:45 am- Called in to talk with Jordan as I was charged $65.68, instead of the $33.87 which I have always been charged and agreed upon. Not a big amount but principal. Tim answered the phone and said Jordan was off could he be of assistance. I explained the problem, he pulled up the invoice and said he would take care of it today and call me back once completed. He did not call back. Aug 16, 2022 @ 8:15 am- Ronnie answered and said Jordan was with a customer. He said he could take a message and have Jordan call me right back. Aug 16, 2022 @9:45 am Wes answered and said Jordan was not in. I said Ronnie said earlier he was in and with a customer. He said I meant he was not at his desk. He wanted me to leave a message. I said I had already left a message. I assumed he was not going to return my call so I told Wes I will take care of it and cancel payment on my credit card. I guess that got Jordan’s attention. Aug 16, 2022- 5 minutes later Jordan called me back and said he had resolved the problem , and would have a credit to my credit card no later than Aug 17, 2022. August 22, 2022- No credit on my credit card and no phone call from anyone at Dennis Dillon. I have emailed and called the general manager, executive manager and service manager. None of them returned my call or email. So our family got together this weekend and determined that over the last 6 years we as a group have purchased 14 new vehicles from Dennis Dillon and have spent an average of $9,872. per year in the service department. This has ended and we will no longer do business with any Dennis Dillon establishment. We also agree with other reviews regarding the credit manger….a real jerk. More