Dennis Dillon Kia

I bought a car 3 weeks ago and the general manager Fred gave me free allweather car mats for the experience I had trying to pay them for a car.. It's now been 3 weeks so I called in to get the ETA of wh gave me free allweather car mats for the experience I had trying to pay them for a car.. It's now been 3 weeks so I called in to get the ETA of when they'll arrive and was told they haven't even ordered them yet. I then spoke to a man posing as a general manager named Adam (who I guess is actually in charge of the internet sales department not the dealership general manager is he claimed to be, which was fairly obvious because I dealt with Fred the general manager when I bought the car) No one seems to be able to help, an x employee that sold me the car that doesn't even work there has been more helpful than any of these people still employed. I wouldn't waste your time here, you won't get your stuff I was at the dealership till after 10pm when I had the car picked out I already had the money they didn't have to do anything but take my money and give me the keys everything else was handled on my and they still have found a way to mess that up More

I purchased a brand-new 2025 Kia Carnival from Dennis Dillon Kia in Boise on January 22, 2025, and unfortunately, my experience has been extremely frustrating. When I picked up the vehicle, it was not cl Dillon Kia in Boise on January 22, 2025, and unfortunately, my experience has been extremely frustrating. When I picked up the vehicle, it was not cleaned to the standard expected for a new car, but I took it home, planning to clean it myself. However, once I parked in my garage that evening, I noticed extensive scratches all over the exterior, including the roof, side panels, and mirrors—completely unacceptable for a brand-new vehicle. I immediately reported the issue to the dealership on January 23, 2025, and have since spoken with multiple managers. They attempted to buff out the scratches twice, yet the damage remains clearly visible. When I requested that they cover the cost of a third-party paint correction specialist, they denied my request and even hung up on me. As of today, Dennis Dillon Kia has offered no reasonable resolution. Their lack of accountability, poor customer service, and refusal to take responsibility for delivering a damaged vehicle has been beyond disappointing. If you're considering buying a car from Dennis Dillon Kia, I strongly advise caution. Their post-sale support has been dismissive and unprofessional, and if you expect a dealership to stand behind the quality of their vehicles, you may want to look elsewhere. More

I do not recommend Dennis Dillon to service your car. I took my 2023 Kia Serrento in for a second opinion after having an alignment done at Kendall Kia of Nampa. I started hearing a rumble sound coming I took my 2023 Kia Serrento in for a second opinion after having an alignment done at Kendall Kia of Nampa. I started hearing a rumble sound coming from the left front side of my car after Kendall realigned my car. I explained to Dave that the noise is heard when accelerating going 60+ mph which gets worse at 80+ mph. I requested to have my front left suspension inspected. We had the tires rotated and balanced at Midas, where I got new tires. Midas and I worked together to make sure the problem was not a tire problem. The maintenance tech and maintenance supervisor stated they could not duplicate the problem. I then requested to go on a drive with either the maintenance tech or supervisor and was told no because at this point there has been 2 maintenance advisors, 2 maintenance supervisors, and 2 maintenance techs that could not duplicate the problem and are very confident that my car was fine. Dave also stated that they put my car on the lift and shook down the tires everything was tight and good. Fast forward to 2/10/2025, I brought my Kia to Stone's Kia for a 3rd opinion. The service tech not only duplicated the problem while on a ride with my husband and myself, but he also identified the problem. The problem is the transmission needs to be replaced. More

Make promises they never intend to keep. both the salesman and the sales manager. Said they would resolve an issue and call back. Never did this place sucks and does bad business. I wouldn't both the salesman and the sales manager. Said they would resolve an issue and call back. Never did this place sucks and does bad business. I wouldn't in a million years do business with lying employees especially managers. They promised a man who lives in his truck a gas voucher and he gave them everything they asked. It's been 2 weeks and no voucher or call back from either of the employees that promised. Any dealership who is more interested in making money and could care less about the people that pay their bills, the customers. Deseves to be boycotted and ran out of business. Give the poor man living in his truck what you promised him and quit lying. Bad business I say. More

Between the two KIA dealers in the Treasure Valley of southwest Idaho, Dennis Dillion is head-n-shoulders above the other dealer’s service department. #1. Their pricing is competitive with independent r southwest Idaho, Dennis Dillion is head-n-shoulders above the other dealer’s service department. #1. Their pricing is competitive with independent repair/service shops. #2. They answer text messages and emails promptly. #3. They make appointments again via phone, text or email and they offer flexible scheduling options #4. When performing service or maintenance they provide a video of your vehicle showing important areas that are in good working order and items that require attention. #5. They typically have a minimum of 4 or 5 Service Advisors so when you pull into their service department there is no waiting on an employee. #6. If a defect or a failed component is suspected, they will engage with the appropriate vehicle manufacturer for further analysis. #7. The service waiting room is spacious and accommodating. #8. Lastly, I cannot over emphasize how impressed I’ve been working with Harry Rood (Service Advisor). Harry has great communication skills and is always available to answer questions. Harry provides information that is concise, straightforward and timely. More

We bought a 2024 Kia Soul on March 26, 2024, were rushed through the papers signing, but not until after 6 hours, and their mixing up which vehical was being purchased. Then, a KEY FOB stops working. We had through the papers signing, but not until after 6 hours, and their mixing up which vehical was being purchased. Then, a KEY FOB stops working. We had less than 1000 miles, but after dozens of calls, no one would call back to give us an appt to fix the problem, which was under warranty. The Mgr was left messages, as was the service dept. To date, weeks later, no one will call us back. We live over 2 hours away, and needed the repair done. Then, a cyberattack hit dealers across the U.S., so another so-called reason to not reply back to us. However, during said cyberattack, we were able to reach Pocatello Kia, who manually set up a warranty appt for this month re: FOB. They were courteous and helpful immediately. SUGGESTION: BUY YOUR KIA IN POCATELLO!!! More

Bought a new KIA. Had an issue with the fob. . They have literally ghosted us. Made NUMEROUS calls without one call back. Have to take it to dealership in Pocotello to Had an issue with the fob. . They have literally ghosted us. Made NUMEROUS calls without one call back. Have to take it to dealership in Pocotello to get issue addressed. Kicking myself for not going to Pocotello in the first place. Worst customer service I have ever experienced. More