Back

Dennis Eakin Kia

Killeen, TX

4.7
774 Reviews

5200 E Central Texas Expy

Killeen, TX

76543

Directions

By Type

774 Reviews of Dennis Eakin Kia

September 30, 2024

Kia was wonderful overall from the moment I arrived throughout the whole process of getting my new car everyone was professional who worked there especially car salesman Joel butts and the finance man More

by kristina brackens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel butts, Marcus Smith
September 29, 2024

Holly was very courteous and vehicle was ready when promised. She even went out to make sure the tire warning was off as it had been on even though tire was not low. More

by amyrosenbam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
September 29, 2024

Holly is always very attentive and making sure that I am comfortable during my wait. Holly ensures that I am always up to date on the progress of my vehicle and at the end of my service she always walks out More

by wanda1mckinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
September 28, 2024

Took my Yukon that I bought from them in for an oil change and after services said they were complete we received our suv back three quarts low. Then when I called to discuss the issue was hung up on. More

by bradley white
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Holly Newberry, Harolyn Humphrey
Oct 01, 2024 -

Dennis Eakin Kia responded

Thank you for sharing your experience with us. We understand your concern regarding the oil change for your Yukon and the issues you've mentioned. We take these matters seriously at Dennis Eakin Kia, and we appreciate your feedback. Our team will work to address this internally so we can ensure this does not happen again. Sincerely, The Dennis Eakin Kia Team

September 28, 2024

I have had nothing less than excellent service from this dealership. I commend my service rep Holly, for always being "human". She has excellent people skills, and I sincerely hope that her superiors reco More

by mspettus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
September 27, 2024

Was a great experience was kept well informed. Advisor was amazing professional and friendly. Thanks so much for my service. Will be back More

by serenity2sin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Cameron, Chris Curry, Dom Lamp
September 27, 2024

Chris Curry makes sure the service department is well run & customers are taken care of. More

by Ronnie Ault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey, Debi Fox, Chris Curry
September 27, 2024

I Felt like just a number. No above and beyond service. Lunchtime just a customer More

by laura.aguillon
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harolyn Humphrey
Sep 30, 2024 -

Dennis Eakin Kia responded

Thank you for sharing your experience with us, Laura. We appreciate your feedback regarding your visit to Dennis Eakin Kia. We strive to provide personalized and exceptional service to all our customers. Your concerns are important to us, and we encourage you to reach out directly so we can address your experience further. Thank you for your time, and we hope to improve your experience in the future. Sincerely, The Dennis Eakin Kia Team

September 27, 2024

Went in with questions concerning buyers service contract and car services and all was done politely and all questions were answered. More

by bgcentex
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry, Terry Cameron
September 27, 2024

Excellent service and very kind staff, I will definitely recommend to other coworkers to come to this location. More

by Devon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
...
44
...