Denton Mazda - Service Center

Purchased my second vehicle from Classic Mazda and I was told that I had satellite in my vehicle and that all I had to do was call the 800 number to get it turned on. I didn't have the money to do it at th told that I had satellite in my vehicle and that all I had to do was call the 800 number to get it turned on. I didn't have the money to do it at the time so I waited two months. I called to have it turned on and to my dismay, I did not have satellite in my vehicle. I recently went to the dealership and talked to Mr. Wick. He was very apologetic and set up a day for me to come in and get satellite installed in my vehicle. I would recommend this dealership to anyone! More

Called service desk at 0700 needed service had to be at funeral shortly. James got work done rapidly and properly . getting car to me at the time promised. funeral shortly. James got work done rapidly and properly . getting car to me at the time promised. More

I actually had to take in my 2006 Mazda 3s quite a few times to get worked on. I bought the car used from another dealership, and the previous owner was some kid that did a lot of aftermarket work on the times to get worked on. I bought the car used from another dealership, and the previous owner was some kid that did a lot of aftermarket work on the car, which looked cool, but was done on the cheap. So, I had to go over the car and replace or redo a lot of what was done the right way. The car was still under warranty, so I would take it in there to check to see if certain issues were covered or not. I actually got to know Aaron and James in the service department pretty well and developed a relationship with them. They would be patient with me and not over charge me, and usually not charge me to check something out really quick if they determined that it wasn't warranty related (from the aftermarket stuff). Once I couldv'e sworn that one of the speakers was bad, and they checked it out, but couldn't find anything wrong with it, and still went ahead and replaced it for free so I'd feel at ease. There were even times when I thought the brake pads needed to be replaced, and I was told that they were fine! It got to the point that if they said it needed something I knew I could trust them and that they'd give me the best price on a repair that they could. I take my car in for every oil change, because I know they'll be honest if they find something, and so far they haven't. I've also taken in my car for two insurance paid repairs, with one major one. On that last one I was sure my car would be totaled by the insurance company. I had already put a lot of work and money into my car, and it would have been out a lot more than I owed if they did it, so I asked Aaron to do whatever he could, and he assured me that he'd do his best with the adjuster. Sure enough, everything was fine and my car was good as new. I recently moved to Dallas so I took my car to the Mesquite dealership after the engine light went on and they charged me $100 to tell me the thermostat was bad, and it would cost $350 to fix it, and that the part was $75. I checked online and the part was $60 msrp and $45 actual; all day long. So, I tested it and called the Denton service center and sure enough, James remembered me on the phone and the price I was quoted was about $80 cheaper. That was still way too much for such a simple job that I'm gonna do myself, but if you have to pay dealership prices to get OEM and guaranteed work, and you don't want to worry about getting taken advantage of, or treated like a number, then go there. More

Easily made appointment. Courteous, service done in timely manner, car washed, friendly employees, provided transportation from dealership home. Reviewed all work completed at checkout Great! timely manner, car washed, friendly employees, provided transportation from dealership home. Reviewed all work completed at checkout Great! More

I came in, with an appointment, for an oil change. I had the flyer/coupons. After the initial write up, James pitched, and I agreed to, an alignment, as well. At checkout, when I asked about the coupon pr the flyer/coupons. After the initial write up, James pitched, and I agreed to, an alignment, as well. At checkout, when I asked about the coupon price for the alignment, James said there wasn't one for that in the flyer. (He had already cut out the oil change coupon, and the remainder of the flyer was MIA.) I am relatively sure there was a coupon for alignment, as it appears in most of your mailed flyers. My appointment was on a Wednesday, but I was not given the Ladies Day or Senior discounts...and I qualify for both. More

Classic Mazda is a good oufit. I am completely satisfied with the services performed on my vehicle. My service adviser, James Fife was great and always had done an excellent job of explaining the services n with the services performed on my vehicle. My service adviser, James Fife was great and always had done an excellent job of explaining the services needed and provided to me. More

James always goes the extra mile to make sure I get the most out of my time here and makes sure everything is running properly and smooth on my car. most out of my time here and makes sure everything is running properly and smooth on my car. More

Just wanted to say thank you for the exemplary customer service that you provided as it related to getting the issues resolved on my Mazda CX. I can truly say that I have never dealt with such an outstandi service that you provided as it related to getting the issues resolved on my Mazda CX. I can truly say that I have never dealt with such an outstanding group of professionals that truly understand what great customer service means. I really appreciate the constant follow-up with keeping me abreast of the progress that was being made while the Mazda team was working to get my car back on track. The appreciation relating to the urgency involved with resolving this issue goes unspoken, words cannot express my gratitude for all of your hard work and efforts. I can truly say you guys have earned a customer forever. Keep up the WONDERFUL work, good efforts never go unnoticed. More

Aaron is always friendly and very professional and that is why I enjoy coming here to Classic Mazda dealership as the service is outstanding and so is the staff. is why I enjoy coming here to Classic Mazda dealership as the service is outstanding and so is the staff. More

I have been a Mazda owner since 2004. Originally I was turned off by the sales department and I did not buy my Mazda at Classic. I kept receiving correspondence from them though, and after a terrible and turned off by the sales department and I did not buy my Mazda at Classic. I kept receiving correspondence from them though, and after a terrible and expensive issue with Kwik Kar- I decided to give their service center a try. That was the best vehicular decision I have EVER made. I cannot ever give glowing enough reviews of Aaron to do the service he has given me over the years justice. I would not ever take my car anywhere for service ever again. I had used Kwik Kar for oil changes prior to taking my car to the dealership for service. Kwik Kar of Denton managed to mess up the splash guard on my Mazda 3. While driving it came loose and caused an unbelievable amount of damage. I got multiple estimates to have it repaired, and to my shock and dismay - Classic was the cheapest. Aaron was very helpful and even helped me with other issues it had caused that I was unaware had happened. He did this and the total cost was still LOWER than my lowest estimate elsewhere. Over the years he has always been an amazing help - all the way down to reminding me of my coupons when I come in. Thanks to Classic's service center - my next car will also be a Mazda because I know I can trust their service center. (Though I can't lie - if Aaron went elsewhere... so would I). More