Desert 215 Superstore

My family and I have bought 5 vehicles from this dealership. They always take care of us, treated me really well on pricing, trade ins, and service department is great also! dealership. They always take care of us, treated me really well on pricing, trade ins, and service department is great also! More

My name is Susan Deterding I am THRILLED with the FABULOUS service I received from Pedro and Woody in the Sales Dept and Ruben in finance!! I have never experienced better customer service anywhere! FABULOUS service I received from Pedro and Woody in the Sales Dept and Ruben in finance!! I have never experienced better customer service anywhere! From start to finish these Guys are the VERY VERY BEST!!! Thankyou All 😊 More

Jose is the best service manager! !! Always takes care of my issues in a timely fashion, is very knowledgeable, and extremely professional. He should be service manager of the year! !! Always takes care of my issues in a timely fashion, is very knowledgeable, and extremely professional. He should be service manager of the year! Jeff is the best mechanic at Desert 215 and I always request him to work on both my Jeeps. Both of these great individuals deserve a pay raise ASAP!!! More

Worst service department I have ever dealt with. I have brought my 2021 Rubicon in for the same problem 4 times, and it hasn't been fixed yet. All I get is excuses or they say there's NO issues. My I have brought my 2021 Rubicon in for the same problem 4 times, and it hasn't been fixed yet. All I get is excuses or they say there's NO issues. My oil change has been sloppy with residual left in my driveway after an oil change. Brought it in 4 times for death wobble issues. I would never by a jeep product from this store again. More

My rep was kind, honest and returned my car on time as promised. Even the shuttle was great promised. Even the shuttle was great More

Normally I have no issues when I go in for my scheduled services, but today I had to wait for 10 minutes past my appointment time for the service advisor ( Mr. I. Aguilar) to come get my car for the oil ch services, but today I had to wait for 10 minutes past my appointment time for the service advisor ( Mr. I. Aguilar) to come get my car for the oil change. He was not friendly and was rather dry and impolite as he did not even apologize for the wait. Then after waiting for over an hour and a half I went up to his desk to ask how much longer it would be, only to find my car parked at the front and my keys waiting on his desk (who knows how long the car had been ready for). Since he was not at his desk I asked another service adviser to help me. His name was Kevin—he was much more pleasant and friendly and explained things to me. He did a great job, and I’ll be asking for him next time I go in to do my service. More

Questionable claim my differential fluids needed replacement - recently had service at Lithia Chrysler Jeep in Reno a few months ago Seems like you guys are trying to sell me something I didn’t nee replacement - recently had service at Lithia Chrysler Jeep in Reno a few months ago Seems like you guys are trying to sell me something I didn’t need. I called Lithia Reno to make sure and talked to service agent after the call to see if the tech saw something - not very reassuring your claim is real and really question if the the tech actually checked the differential fluids Not a very honest impression from this service More

Quick and easy interaction. Recommended Joseph was easy to deal with and delivered on Time Recommended Joseph was easy to deal with and delivered on Time More

Just dropped in without an appointment and the service writers were awesome in allowing me to drop my vehicle for an oil change. They assisted with the best price/contract and my vehicle was done within writers were awesome in allowing me to drop my vehicle for an oil change. They assisted with the best price/contract and my vehicle was done within the hour. Awesome experience with no pushy-up selling or asking me to perform repairs that weren't needed. More

It was an excellent experience from start to finish. I appreciated the professionalism and timeliness of the visit. Mr. Darnell Ray was my service provider and he did a great job. I appreciated the professionalism and timeliness of the visit. Mr. Darnell Ray was my service provider and he did a great job. More