Desert 215 Superstore

I purchased a 2022 Ram 1500 5. 7L in August, 2022. The purchase process was good, although it soon became apparent that some misrepresentations were made concerning the vehicle. H 7L in August, 2022. The purchase process was good, although it soon became apparent that some misrepresentations were made concerning the vehicle. However, that doesn't merit the effort of a review. I am 76 years old, have owned a lot of cars and dealt with a lot of car dealers and service departments. This is the worst service department of all time. It is impossible to ask a question of the service department in advance of showing up. "Appointments" are a time to show up and get in line. For my first service experience, when I checked in, the young woman behind the counter was rude, arrogant, uncooperative, threatened to deny service and, so far as i could tell, was not very bright and had no concept of a customer. It was so bad that I did not receive a satisfaction survey from the manufacturer. I'm wring this review while on hold (51 minutes before I as disconnected) to ask a simple question about the upcoming service. If I had not fallen for the "discounted" prepaid service contract, I would NEVER to this dealer for ANYTHING. More

I had an amazing experience with Kevin and Jose servicing my car. They always have the best and fastest service. Highly satisfied with my recent visit! Thank you so much. my car. They always have the best and fastest service. Highly satisfied with my recent visit! Thank you so much. More

Efficient, respectful, clean, good vibes, friendly staff, good music, nice environment, quick service, good customer service. good music, nice environment, quick service, good customer service. More

Jamesyn peters was extremely helpful. He provided excellent service. Very direct and upfront. Highly recommend him for your commercial needs and we look forward to doing more business wit He provided excellent service. Very direct and upfront. Highly recommend him for your commercial needs and we look forward to doing more business with him in the future. More

Service department is a struggle. Not happy with my recent visit. Difficult to get an appointment and when my car was ready I went in to pick it up only to find out there was an iss Not happy with my recent visit. Difficult to get an appointment and when my car was ready I went in to pick it up only to find out there was an issue. I’m still not sure if I will get it fixed. Sales department was great but service has not been. Looking for another dealer in the area to take my car. More

good experience. ..good customer convenience...friendly...service was done in reasonable time...would recommend to others... ..good customer convenience...friendly...service was done in reasonable time...would recommend to others... More

Extremely pleased with the fast and friendly service that I received today. Darren was great! Answered all of my questions honestly. Kudos I received today. Darren was great! Answered all of my questions honestly. Kudos More

The salesman who helped us out has great customer service. Jose, joe and everyone who helped me with the process are friendly and incredible people . Thanks to them, I’ve received an amazing deal and service. Jose, joe and everyone who helped me with the process are friendly and incredible people . Thanks to them, I’ve received an amazing deal and no doubt I’m satisfy with the results. Honestly best dealership I’ve purchase on a car. More

Was actively working with this dealer on a purchase. Had secured financing and sent it over to them. They went back to their finance and suddenly the car was sold. Best guess is they wanted to make more Had secured financing and sent it over to them. They went back to their finance and suddenly the car was sold. Best guess is they wanted to make more money off their own finance offerings. They claimed it’s because I didn’t put down a deposit. But as I was actively talking to the sales rep about payment selection I didn’t realize a deposit was required. If you actually care about buying the car you are working in and not wasting hours of time and a hard credit pull avoid this dealer. More