
Desert Sun Toyota
Alamogordo, NM

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20k service on our 4 Runner. I specifically asked that only what is covered be performed. Oil change and tire rotation. About 45 min later someone walks out with an air filter I specifically asked that only what is covered be performed. Oil change and tire rotation. About 45 min later someone walks out with an air filter that looked like it had 300k miles on it with a hole in it Our car has 20k. I told them I was not interested in any filter changes. I grew up in an auto repair shop. I’m educated about maintenance. I confronted the server vice writer and walked back to the shop. The “ filters” were not re-installed. My paperwork had no mention of a bad filter. I got home and the airbox had finger prints on its dusty exterior and the filter looked almost new. I will never use this dealership again or lease another Toyota or GMC . I was also annoyed listening to one of the salesmen trying to hard sell a single mom on a vehicle. Stay away More
Staff is courteous, but they sold me a vehicle in 2019 for retail price, not telling me that it was actually a 2018 sitting on the lot for over a year. There were scratch marks on the hood, I assume from for retail price, not telling me that it was actually a 2018 sitting on the lot for over a year. There were scratch marks on the hood, I assume from multiple car washes, that were hard to see unless you start looking at the hood. The sales staff high pressures you into purchasing the vehicle now. More
Excellent Service Home Delivery We bought this Toyota Sequoia online using email, text and phone to communicate during a pandemic. I had a gently used truck I was able to take pict We bought this Toyota Sequoia online using email, text and phone to communicate during a pandemic. I had a gently used truck I was able to take pictures of and provide the vin. We agreed upon a price and the car was delivered the next day! Joseph sanitized it before we approached the vehicle. We did paperwork on our porch. We were all wearing masks (nothing weird about that). It was the easiest, most hassle free transaction we have ever done. More
GREAT SERVICE . PROMPT I LIKE THAT I CAN DROP MY CAR OFF THERE AND THE SHUTTLE TAKES ME BACK TO WORK AND THEN PICKS ME UP WHEN SERVICE IS DONE. . PROMPT I LIKE THAT I CAN DROP MY CAR OFF THERE AND THE SHUTTLE TAKES ME BACK TO WORK AND THEN PICKS ME UP WHEN SERVICE IS DONE. More
Knew our needs and catered The dealership was great in providing the exact car we decided on at the times we had decided. Dakota was always answering my calls or even texts when The dealership was great in providing the exact car we decided on at the times we had decided. Dakota was always answering my calls or even texts whenever I had questions. His customer service was stellar and he was able to cater exactly to our needs. More
services for 10,000 miles Staff is courteous and easy to make appts. the wait time is minimal and that is greatly appreciated. The dealership is clean and well maintained. Staff is courteous and easy to make appts. the wait time is minimal and that is greatly appreciated. The dealership is clean and well maintained. More
Blue Tacoma I worked with Chuck Reynolds for the sale and it was a very pleaseant and easy experience. I got the exact truck I wanted without having to fight thro I worked with Chuck Reynolds for the sale and it was a very pleaseant and easy experience. I got the exact truck I wanted without having to fight through sales pitches for stuff I didn’t want. Great day at the dealership. Probably the easiest car buying process I’ve been through. I recommend them for sure. More
20,000 mile checkup I dropped my Rav4 off, expecting it would be a while for its checkup and an oil change, the service department called within an hour that it was ready I dropped my Rav4 off, expecting it would be a while for its checkup and an oil change, the service department called within an hour that it was ready! Fastest time ever! And they did a wonderful job. Very happy with them this visit. More
Best car purchase experience This was the best car buying experience for us. Saul listened to our wants and delivered! We will be purchasing our vehicles from here from now on. Th This was the best car buying experience for us. Saul listened to our wants and delivered! We will be purchasing our vehicles from here from now on. Thank you! More