
Desert Toyota
Tucson, AZ
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Great experience, great staff. The process from beginning to end was painless. I never felt like I was given the run around. The entire staff was great. I definitely recommend this The process from beginning to end was painless. I never felt like I was given the run around. The entire staff was great. I definitely recommend this dealership. More
2018 Toyota Tundra Purchase This purchase was a great experience and Enrique was very helpful in making this deal happen. I'll definitely recommend him to our friends and family This purchase was a great experience and Enrique was very helpful in making this deal happen. I'll definitely recommend him to our friends and family More
David Kenner sales rep was great! David Kenner was very helpful in helping me lease a car at Desert Toyota. He was conversive, yet efficient. He was interested in my wants and needs an David Kenner was very helpful in helping me lease a car at Desert Toyota. He was conversive, yet efficient. He was interested in my wants and needs and had a good relationship with the finance personnel. A great experience. More
Sales Rep Tony Vondell was undependable,and rude. Sales Rep Tony Vondell negotiated on behalf of Desert Toyota to purchase my aunt's 2017 RAV4. He agreed to bring a Desert Toyota cashier's check, pic Sales Rep Tony Vondell negotiated on behalf of Desert Toyota to purchase my aunt's 2017 RAV4. He agreed to bring a Desert Toyota cashier's check, pick up the car at my aunt's house' and drive the car back to the dealership. He did this 3 times and was a no-show all 3 times. On Sat June 23, 2018, the last agreed upon appointment date, he once again did not show up and this time did not even have the decency to call to advise he was not coming. That was so rude and unprofessional. More
Awesome buying experience thru Costco Auto Program It is always stressful for us going to a car dealership so we decided to try the Costco Auto program which a friend had recommended. This by far was It is always stressful for us going to a car dealership so we decided to try the Costco Auto program which a friend had recommended. This by far was the easiest car buying experience we have ever had. We contacted Costco online and were then contacted very timely by Enrique Duran, the Costco consultant. The process went extreely smoothly. We felt we were treated honestly, with no pressure. Everyone we came in contact with was very professional and pleasant and they all actually made ythe who experience pleasant and fun. Enrique was very knowledge about the product and listened to our needs. We have already told several of our friends and family members about our experience and would definitely recommend Desert Toyota and especially Enrique, Luis, Manny in Finance and Eduardo the new car sales manager. They were all a pleasure to work with. More
Sad Because I Was Hoping For A Better Experience When looking for a Sienna Minivan, we ended up with a used car because they did not have Siennas. I was charged a higher price than quoted at first, a When looking for a Sienna Minivan, we ended up with a used car because they did not have Siennas. I was charged a higher price than quoted at first, and some pressure was placed on me when I asked for a lower price. More
Brake actuator recall Purchased car from desert Toyota and shortly after the brake actuator failed, a $1700 part plus 5 hours labor. There was a recall warranty extension t Purchased car from desert Toyota and shortly after the brake actuator failed, a $1700 part plus 5 hours labor. There was a recall warranty extension that ended only a few months prior that was specifically for that part. They would do nothing for me but say “sorry” Pretty sad especially when it concerns something as important as the brake system More
Outstanding Rav4 2018 Geoff Batz greeted us when we pulled in to look at car styling, comfort and fuel economy. I had done a lot of work looking up various models of cars Geoff Batz greeted us when we pulled in to look at car styling, comfort and fuel economy. I had done a lot of work looking up various models of cars on the Internet. I had a certain number of requirements in a new vehicle and had found the name of the vehicle model that I wanted to look at. Mr. Batz looked at my computer print out said he had one of those cars available but it was new. from that point on everything was very smooth as fast as they could make it and gave me the car I loved. The service has been fantastic due to Mr. Batz. In addition, Mr. Batz has made himself available for any questions we might have. I took commendable his word and called, just recently, and sure enough he was there and available to assist us. I would recommend this dealership to anyone and Jeff Batz to anyone. We went to Toyota because we had a very good experience with them Troy elders over the last 20 years. We were not disappointed this time. SLF More
Purchasing of a new 2018 Highlander Elijah was my sales consultant. He was very knowledgable about the vechicle and could answer all questions i had to ask. He explained everything in d Elijah was my sales consultant. He was very knowledgable about the vechicle and could answer all questions i had to ask. He explained everything in detail. Elijah called me a few times after the purchase to see if i had any questions. He was very good about taking us through all the functios of the vechicle. I love my new highlander but still have mixed feeling about the trade in value i received for my 2011 toyota camry which only had 47000 miles on it. Wish I could get it back and not use it as a trade in. More
Excellent from day one! Our experience with the service department over 2 years and sales with Gilbert Suarez when buying our 2018 Rav4 Adventure last week has been consisten Our experience with the service department over 2 years and sales with Gilbert Suarez when buying our 2018 Rav4 Adventure last week has been consistently top notch. Gilbert was positive, personable and knowledgeable with excellent follow through. Literally everyone we met had a similar approach to customer service. Glad we chose Desert Toyota! More