Desert Toyota

Wonderful car buying experience. Our new car buying experience was wonderful. Daniel (Internet Sales) was very professional. He listened to both my wife and I, and made the process se Our new car buying experience was wonderful. Daniel (Internet Sales) was very professional. He listened to both my wife and I, and made the process seamless. He took us directly to the car that we had researched and didn't try to sell us a different vehicle. We left the lot the same day with a new car and a positive outlook on Desert Toyota! More

Provided requested information in a timely manner. Jeff Gawsh was a professional. He answered all our questions. When we returned later in the day, he had a car waiting for us that met all of our spe Jeff Gawsh was a professional. He answered all our questions. When we returned later in the day, he had a car waiting for us that met all of our specifications. More

Pushy and slimy I have visited this delaership twice. The first visit, I walked away after being on the lot for only a few minutes. The salesman, after a very loose I have visited this delaership twice. The first visit, I walked away after being on the lot for only a few minutes. The salesman, after a very loose and limp handahake in which he barely lifted his hand from his side, seemed uninterested and aloof to my presence. The second visit, I was greeted by a salesman who was a little more interested but once his manager, Phil, got involved...I was turned off of ever going there again. Phil's main focus was to get me in the building and away from the used Honda I was i lnterested in. He kept suggesting we go inside. He kept attempting to lead me and direct me inside. All so we start the paperwork. I had not even looked under the hood at this point. I had only taken the car up the road and back. When I told him this, he said to take it out again. While the salesman and I were out driving it, Phil called the salesman inquiring as where we were. When he finally did get me in the building, he was the stereotypical car delearship guy. Pushy pushy pushy. Lets get you in the car today. Lets make the numbers work out. Never going back there. Phil, you were rude, condescending and slimy. And he raised the price $1200 over what the car was listed for before tax, title and nonsense fees. More

Complain On 6/23 I have appointment for 10k service and I drop my car for service then 2hours later Katrina call said I need a new tire but my car when I buy w On 6/23 I have appointment for 10k service and I drop my car for service then 2hours later Katrina call said I need a new tire but my car when I buy was brand new still has warranty but she want I pay 174 dollars for and I don't want to do it so when I come to pick up they swap the donut tire and put my tire on the strunk so I call Eddie to come to show him and I want him check and he said I have to carry out the tire cuz he doesn't want his hand got dirty so after that Tammy come out help to inspection the tire not thing wrong and she take the car ?in for put the tire back in this case I don't know why Katrina want I pay for new tire? I want everyone must to inspection the problem before and I will complain to BBB More

Great buying experience Bought a new RAV 4 over Memorial Day weekend. Jeffery Gwash was our salesman. He was very patient and knowledgeable about the cars. He did not pressur Bought a new RAV 4 over Memorial Day weekend. Jeffery Gwash was our salesman. He was very patient and knowledgeable about the cars. He did not pressure us and really went the extra mile for my elderly parents ( they also bought a RAV 4 at the same time). I highly recommend Jeffery. Our financing was taken care of by Garrett Trowler. He did a great job of explaining things in simple terms. This was a very easy and positive buying experience. More

Exceptional Saul was an exceptional person to work with. He was extremely friendly, took his time with us, never pressured us, and made us feel comfortable with Saul was an exceptional person to work with. He was extremely friendly, took his time with us, never pressured us, and made us feel comfortable with our decisions. He always followed up and returned phone calls from us. We'd work with him again and will send anyone we know without hesitation to Saul. Tim the sales manager and Dennis is service were also truly great to work with and we felt well cared for. More

Desert Toyota Tucson - Service dept not reommended I would definitely NOT recommend the purchase of a Toyota Sienna Mini Van nor would I recommend the Desert Toyota Tucson Service department. After ch I would definitely NOT recommend the purchase of a Toyota Sienna Mini Van nor would I recommend the Desert Toyota Tucson Service department. After charging me $350 to repair my left side sliding door they informed me that they could not repair the door as 2011 - 2016 Toyota Sienna Mini Van automatic doors were under a recall. Desert Toyota service department disconnected the sliding doors and now the left door will not operate at all. Both Toyota and Desert Toyota could care less about the repair of the doors. It has been over seven months and nothing has been repaired on the doors. More

Absolutely fantastic! I was treated with respect and as family. Every person I spoke to was friendly and very professional. The entire experience of buying a car with Des I was treated with respect and as family. Every person I spoke to was friendly and very professional. The entire experience of buying a car with Desert Toyota has made me a customer for life. Toyota has always manufactured a great product, they have great reputation and when you add to it a dealership with a professional staff that is dedicated to providing you with a great experience and offers you top notch customer service, you really have hit a home run! Thank you Mr. Betancourt, Steven, Justin, Garrett and Kindra. You guys are an amazing team. Our family is sure to enjoy our new Sienna for years to come. I am also very impressed with the service department! More

Always excellent service! I have been going to Desert Toyota for service for the past 5 years. I have always had an excellent service experience. Erin Dean has been my service I have been going to Desert Toyota for service for the past 5 years. I have always had an excellent service experience. Erin Dean has been my service advisor since my first visit and always explains everything and let's me know up front how long it will take. In every case it was finished much sooner than expected. I highly recommend Erin. More

Worst Customer Service Ever I have never received worse repair and customer services in my entire life than those from Desert Toyota in Tucson, AZ. This says a lot since I have b I have never received worse repair and customer services in my entire life than those from Desert Toyota in Tucson, AZ. This says a lot since I have been a huge Toyota fan my entire life, receiving quality products, repairs, and customer services from Toyota dealerships in San Diego, CA and Flagstaff, AZ. For these reasons, I made the decision to continue to go to a Toyota dealership once I moved to Tucson for repairs. This was a huge mistake. I paid close to 1,000 dollars in repairs for a timing belt, water pump, and serpentine belt in April of 2017, which was higher than other competitors I received quotes from in the area. I went this route because of my previous experiences with Toyota dealerships and wanted the ease of mind knowing such important repairs were done correctly. Two days later, as I was heading to work, I broke down in the middle of the road because the mechanics did not put my engine back correctly. A transmission line was broken while they repaired my timing belt, which led to all of the fluid leaking out of my car, ultimately damaging the transmission. I was told by the service manager, Brian Bradley, that he would compensate me for their mistakes, in addition to the damages, inconvenience, and the time I lost from work. After a week of waiting for him to call me back, I started calling him multiple times a day, leaving my name and number, but didn’t get a call back for a whole week. Once he did call back, the customer service was horrible. Instead of apologizing for the mistakes his team made, not calling me back, and the inconveniences he has put me through, he argued and mocked me, saying he never spoke to me or promised me anything. In addition, he lied to me and said he wasn’t even at work that day, telling me that someone must be impersonating him since I am positive I talked to him. At the end of the conversation, he told me he would call me back in an hour after he talks to the person in charge of my repairs. It wasn’t until the next day I received a call, where he was only willing to give me a 15% discount on what I paid, which they never sent, nor would it adequately make up for the day at work I lost, damages to my vehicle, and the poor customer service I received as I was belittled from their management. Therefore, I would never recommend anyone to go to Desert Toyota unless you want your vehicle to be damaged, to be lied to, and to waste your time. ***Update*** After waiting over two weeks to receive my reimbursement, I decided to contact Kindra Pluss, the customer service manager, to inform her of how I was mistreated. At first, she seemed great and told me that she agreed a 15% discount does not adequately make up for the treatment I received. For that, she said she was willing to talk to the GM to increase the amount I will receive. After waiting over week for her to call back, I decided to call her. This time, she said she was not willing to work with me and her manager, Brian Bradley, is accusing me of extortion, even though it was her who offered to try and make it right in the first place. This business is corrupt on every level, avoid at all cost. More