Desert Toyota

Poor Service I am an owner of a 2017 Toyota Tacoma Sport. I had recently moved to Tucson, AZ when I received a recall notice in June for a part involving the rear I am an owner of a 2017 Toyota Tacoma Sport. I had recently moved to Tucson, AZ when I received a recall notice in June for a part involving the rear differential component of the vehicle. I contacted Desert Toyota of Tucson as they were the first dealership that came up on the search engine I used to locate a dealership for inspection and possible repair. I called the service department, spoke with a woman, made an appointment and all seemed good. When I showed up at the dealership for my appointment the service rep, Seth, was unable to locate any appointment in the system. This was a weekday, so I was interrupting my work day in order to meet my appointment. Seth did apologize for the inconvenience and advised that they would get the truck in for inspection as soon as possible and that it should not take longer than 2 hours. Understanding that often times things get busy, I posted up inside to work remotely while I waited. I checked in at 3 hours into my wait to find out they hadn't even put the truck up on the lift yet for inspection. Seth seemed very apathetic and did not seem to care that he had set a 2 hour expectation and the service team was well past that time frame. Ultimately I was a the dealership for 5 hours, Seth did not check in with me at all during this time - I had to go check in with him at hour 3, 4 and 5 of waiting. He provided an insincere apology, advised that the recall part seemed to be functioning fine and that they would not be replacing the part until an actual issue was observed due to low inventory of that part. So I was sent on my way with a truck that has a part that is known to malfunction and cause further damage if not operating properly and told to keep an eye on it myself in the meantime. Needless to say I was not pleased with that outcome. This is clearly not the type of service or experience I would expect from a large dealership. I also had inquired about a replacement part for the tonneau cover on my truck, which Seth advised he would look into and call me by the end of the next day. I never received a call. I chose to not follow up as it was clear he was not interested in my business for that part and again failed to meet an expectation he himself set. I brushed this off as a bad experience that must have been "just one of those days" for Desert Toyota and chose to not submit a review as I am typically very understanding of the various factors that unintentionally effect a customer service based business. However, I did chose to give it a second chance and today I had an appointment at 8a for my 10,000 mile service on the truck. I had called last week to set this appointment, again planning to interrupt my work schedule to get this service taken care of. The gal that set my appointment assured me that it only takes 1 hour so having an 8a would ensure that I would be able to make a 930a meeting I had that day downtown. I showed up this morning at 740a to ensure the truck was there and ready for the service team at my 8a appointment time. The young man that greeted me confirmed that I had an appointment and took my truck into the service area. I was advised it would take no more than 1 hour and was directed inside to wait. After 1 hour and 15 minutes had passed I went to check in with the service desk to see how close the truck was to completion to find out they had not even moved it from the service bay waiting area as the service rep, Seth, was "unaware" the truck was even there. Seth, same rep as before, was again apathetic about the mistake and attempted to blame me for not checking in with him when I arrived. I explained that there were no service reps present when I arrived and I was not advised I needed to check in, just directed to the waiting area. Naturally, I felt it was reasonable to expect the valet/greeter young man would have let service know the truck was there and waiting after he pulled my car into the facility. Seth gave another insincere apology citing that there is nothing he can do now and he was never told it was there waiting for service. At this point it is 920a and I am already guaranteed to be late for my 930a meeting. I requested that Seth pull my truck around so that I can leave, which he did. He attempted to reschedule my appointment for which I declined advising I would be taking all of my business to the other dealership in town moving forward given both of my experiences with him and the service he provides. To no surprise I was late for my meeting, spent 1 hour of drive time and gas to get there and back for nothing and now have to take another bout of time from my work day next week to get the service performed at the other dealership in town. Very, very unsatisfied and extremely unimpressed and underwhelmed by the lack of care, courtesy and level of service provided by Desert Toyota. Which is unfortunate as I will be purchasing 2 new vehicles in the next 12 months for my wife and for work and it will not be with them. More

Best time at a car dealership Greg was exceptional with helping in my purchase. He was very committed to making sure I was satisfied not only with the vehicle but also the price. H Greg was exceptional with helping in my purchase. He was very committed to making sure I was satisfied not only with the vehicle but also the price. He went the extra mile to find out my needs for a vehicle and did not try up sell or sell me something I did not need. He is very honest and upfront about the cars and features. He made me feel like his top priority was making sure I was truly satisfied with vehicle not just making the sale. I did not feel pressured during my experience at Desert Toyota, which was unique to previous dealership experiences. I can tell Greg truly enjoys and is proud of the work he does. Thank you! More

I had to go back! At the beginning of June I purchased a 2017 Sienna. Absolutely fantastic experience, so much so that I went back last week and purchased a 2017 Camr At the beginning of June I purchased a 2017 Sienna. Absolutely fantastic experience, so much so that I went back last week and purchased a 2017 Camry. I had a different salesperson this time around named Armando. He was fantastic as well which leads me to believe that if all their salespeople are trained in the same manner, it doesn't matter who helps you, you are in for a treat. Both Armando (Camry) and Justin (Sienna) did a fantastic job. The dealership is clean, modern and the service area is top notch, they have a comfortable waiting area along with a snackbar. Again I wish to personally thank Mr. Betancourt, Garrett, Kindra and Armando. Thanks again for making me and my family feel as part of the Desert Toyota Family. I am a customer for life! More

Double Trouble My issue was with my service and how was treated. Every time I had appointment Kyle would act like he wasn't happy to see me and I would have to wait My issue was with my service and how was treated. Every time I had appointment Kyle would act like he wasn't happy to see me and I would have to wait for 3 hours for any service. I went in for an unclogg drained and my cabin filter went missing. And on a tire rotation on my truck I was missing weight and steering wheel wobbled. Kindra from customer relations isn't helpful. Brian head of services is arrogant and Bob GM is supportive of all the madness and chaos at this place. I will never purchase another vehicle or do any services at this location and I'm a registered nurse and everyone I come in contact with coworker or patient will be warned about this place More

New car purchase Purchased a 2017 Avalon from Jeff Gwash. He was very knowledgable and professional. This is our fourth Toyota and we will not buy from anyone else. Purchased a 2017 Avalon from Jeff Gwash. He was very knowledgable and professional. This is our fourth Toyota and we will not buy from anyone else. Terry has serviced our cars from day one and is the best. More

Dealer Review: Desert Toyota in Tucson AZ I am very happy with my recent purchase of a 2017 Toyota Prius. The salesman, Jeff Gwash, was very knowledgeable and helpful. I would rate him a 10. I am very happy with my recent purchase of a 2017 Toyota Prius. The salesman, Jeff Gwash, was very knowledgeable and helpful. I would rate him a 10. This is my second Prius and I had my car serviced at Desert Toyota for 13 years. My service representative is Terry Normoyle. I would also rate him as a 10 More

Desert Toyota Terry has kept our 2011 Prius in tip top condition. We sold our 2007 Prius a few years ago and recommended that the buyer (Laurie) continue servicing Terry has kept our 2011 Prius in tip top condition. We sold our 2007 Prius a few years ago and recommended that the buyer (Laurie) continue servicing the car at Desert Toyota and told her to contact Terry with any mechanical questions about the vehicle. She was reluctant at first because she thought it would be to expensive.....it is our understanding that she continues to service her car at Desert Toyota. BTW...the popcorn machine is a plus! More

Super Happy After driving my well made Mercury Sable up to 171K miles it was time to replace it. I bought another car, 3 years old, and had quite the opposite ex After driving my well made Mercury Sable up to 171K miles it was time to replace it. I bought another car, 3 years old, and had quite the opposite experience with it than I had with my Sable. After being in the shop 3 times within 8 months I had enough. I started shopping for another car with a friend and our second, and last stop was Desert Toyota. Gilbert Suarez and Freddy Solano were very patient and helped me find the perfect car! They were good listeners and did not try to sell me anything I did not want. The finance person was also awesome! I am sooooo happy with my Toyota Corolla! I can drive it with confidence and I am getting 30 miles/gallon :-) With my round trip daily commute to/from work being approx 25 miles, this is a super saver! Thank you so much Gilbert and Freddy! More

New car purchase I purchased a Toyota PriusV a week ago from a terrific young salesman at Desert Toyota. His name is Jeff Gwash. He was personable and knowledgeable I purchased a Toyota PriusV a week ago from a terrific young salesman at Desert Toyota. His name is Jeff Gwash. He was personable and knowledgeable of all of the various Toyota models. I knew which vehicle I was interested in prior to visiting the dealer. I did not intend to purchase immediately but because of the salesman and his ability to locate exactly what I wanted at what I feel is a good price I purchased immediately. The dealer has called me twice already to find out if I am happy with the car and to offer any assistance I might need immediately or in the future. I would certainly recommend Desert Toyota to others interested in purchasing a new Toyota in Tucson, AZ or it's vicinity. More

New Car Purchase New car salesmen were very informative and helpful. Finance people were inexperienced and made, were not helpful, and made a few mistakes on the docu New car salesmen were very informative and helpful. Finance people were inexperienced and made, were not helpful, and made a few mistakes on the documents. More