Desert Toyota

Went in to look at a new 2011 truck.. test drive was fine, trade-in appraisal fine.. but the "haggling" over the price of the new car was a joke. Constant back and forth with some un-named person in the fine, trade-in appraisal fine.. but the "haggling" over the price of the new car was a joke. Constant back and forth with some un-named person in the back, the secret decision maker you will never see face to face. Was quoted a ridiculous price and left. More

I bought a used car at Desert Toyota about 3 weeks ago - then the nightmare began. I had to call and ask Anthony again and again for basic information such as when my car will be ready; if there is a secon then the nightmare began. I had to call and ask Anthony again and again for basic information such as when my car will be ready; if there is a second key available; to please send me a copy of the service report. I had to take the car back to have the emissions test done as they did not do that during the 3-4 days they had it. Despite a promise to refill the tank when I brought in the cat for the test - Anthony did not do that either. I also asked Anthony a number of times - in front of witnesses - where the car was in terms of services; the general state of the car and when I should be planning for mayor service repairs. At long last he said it should be ok for the next 5000 miles. BUT AFTER LESS THAN 200 miles the car started making such a bad noise it seems to on the verge of falling apart. That is just uncaring and unethical. More

By far this was the worst experience I have ever had at a business, let alone a car dealership. I thought I was in a horror movie or something. Who would actually believe that business practices like Desert' business, let alone a car dealership. I thought I was in a horror movie or something. Who would actually believe that business practices like Desert's still exist? STAY CLEAR... I wish I would have read this blog at www.deserttoyotasucks.com before visiting them. More

What a terrible person to deal with! This person, Daryl, supposedly a manager was rude, abrasive and certainly not helpful. He reeked of cigarette smoke, left the windshield of my car smudged with his grea supposedly a manager was rude, abrasive and certainly not helpful. He reeked of cigarette smoke, left the windshield of my car smudged with his greasy hands. He did not address any of my questions and kept me waiting for entirely too long. I can only guess that this is how this dealership is managed. The old school control and intimidate the customer into buying a car. In addition, Daryl treated his salesman in an extremely unprofessional manner. Not something a customer should ever have to witness. The "manager" sitting high and mighty behind the central desk was also rude to both me and the salesman. Whoever owns this dealership, and Toyota, should be ashamed of their "business" practices. I did not and I will not support this dealership. These managers should not be in a position of dealing with society at large! Sincerely, RJ Young More

Good Service...he is on top of what should be done best for my car. Above all the safety of the owner. Some of my friends are looking for a good shop or dealership that can handle the issue of car maintena for my car. Above all the safety of the owner. Some of my friends are looking for a good shop or dealership that can handle the issue of car maintenance and repairs. I would strongly refer them to Desert Toyota. More

I've always been told, "never take your car to a dealer for service unless you want to get ripped off..." After dealing with Kyle Brooks for nearly 4 years, that myth has been dispelled. Kyle is the defi for service unless you want to get ripped off..." After dealing with Kyle Brooks for nearly 4 years, that myth has been dispelled. Kyle is the definition of "customer service" and integrity. Kyle and his techs have always diagnosed my problems down to something that costed me little or nothing. Many mechanics have billed me for parts that don't need replacing or bogus repairs when they can't find the problem. Kyle is very honest and works very hard to accommodate your needs. More

This is a follow-up to a one star review that I gave Desert Toyota nearly three years ago. Since that time, new information has become available that directly relates to my experience. My vehicle was Desert Toyota nearly three years ago. Since that time, new information has become available that directly relates to my experience. My vehicle was equipped with a dealer installed TRD supercharger. This is important because it is now widely known that this option can significantly contribute to the catalytic converter failure I experienced. There are many shops aware of this and several countermeasures are available. Desert Toyota was unable to properly diagnose the issue, and spent many hours and replaced several perfectly good parts in an unsuccessful attempt to locate the problem. They even went so far as to fabricate a lie in order to shift the repair from warranty to customer pay. Why would they do this? Because Toyota Motor Company will not pay a dealer's warranty claim without a defective part as proof of the part failure. They were about to lose a lot of money in parts and labor time because they were only making poor guesses as to the cause. As I said previously, many good parts were replaced in their expensive shotgun therapy approach to diagnosis, and the vehicle still was not repaired. Being a technically minded person, I provided Desert with numerous resources that debunked their ridiculous contention, including independent test results of the good components that were replaced. Even when presented with several undeniable facts, the management of Desert Toyota continued to steadfastly stand behind the deception they created. I can't begin to describe the betrayal I felt. As more and more of these failures and their cause become known around the country, it becomes more obvious that Desert was not only incompetent, but actually committed fraud. Sadly, this is how my 14 year relationship with Desert Toyota ended. They are all smiling and friendly as long as you go along with what they have in mind. I believe they prefer an ignorant consumer and despise an educated one. The good in all of this is that I have found integrity, competence and honesty in the folks at Sierra Toyota. Precision hasn't been too bad either. If you must do business with Desert, please be informed and be cautious. More

I made a deal on a used 2008 4Runner.Everybody was very friendly. While I was waiting half an hour for a available Finance Person I decided to take another look at the vehicle. I found the skid plate had w friendly. While I was waiting half an hour for a available Finance Person I decided to take another look at the vehicle. I found the skid plate had way to much damage on it for a one year old 4X4, and there was more damage on the roof (mulitple dents). So I felt this truck had been abused in its short life and did not want to pay for a car someone had beat up. They were not happy when I said I wanted to sleep on it, the smiles turned to angry frowns and the manager "Matt" said he could not give me same deal tomarrow. I left feeling like I had just insulted thier mothers. Not a pleasant experience. More

Thank You Desert Toyota! I guess we really must thank Thank You Desert Toyota! I guess we really must thank Precision Toyota. The salesmen were both very pleasant, but their sales manager was very rud Thank You Desert Toyota! I guess we really must thank Precision Toyota. The salesmen were both very pleasant, but their sales manager was very rude...he told us that if we were going to pit his salesman against each other he would prefer we just go somewhere else (his accusation was completely false) but we took his advice and went to Desert Toyota where we bought not one but two new vehicles the following week. A 2008 Toyota Tundra and an 08 Toyota Scion. The prices at Desert Toyota were unbeatable and they were willing to negotiate the price and our trade-ins. Combined we still spent over $50,000 and we are extremely pleased that the money went to Desert and not Precision. We have told anyone and everyone that we know and who comes through our business to never deal with Precision Toyota when they can go to Desert. The one thing I do want to say is that I have bought a vehicle from David at Precision Scion, who was an absolute dream to work with and I would have purchased from him again if Precision Toyota was not so rude to us. I did take my old scion to the maintenance department at Precision and was not real impressed there. Four hours for an oil change seemed extreme, but the free shuttle to the mall was nice. They never did fix the problem with my window..... For a brief explanantion... Went to Precision and talked to Brett about the Tundra. He was pleasant, but we wanted to think on the truck and the price. We went to the mall and a young man working at a kiosk noticed the Tundra book in our hand. He said his dad works in fleet at Precision and we should talk to him for a deal. Not realizing this would be a problem, we of course called Jaff for the great deal. He gave us a better price, but it was followed by a phone call from a salesmanager who was rude to the extreme feeling that we were pitting two of his guys against each other. First, it is our right to deal with whomever we want to. We could have gone to the lot the following day and dealt with a different salesman..that is our right! Out of principal we went to Desert and bought the EXACT same Tundra and at a lower price and they even added more options. I knew I was getting a new scion, and again, they gave me a great deal on my trade in so I went with them. We wanted to avoid Precision at all costs. We are both managers in a business and know how important customer service is. This was about 1 month ago and since then we have sent family, friends, and customers that come to our business to Desert Toyota. Thank you Precision for recommending that we go there. If you go to Desert please ask for Jeremy Willard in fleet/internet sales or salesman Nathan...tell them Jen and Adam sent you! More

I went to Desert Toyota hoping to get a new car, but found the payments too high. Khalid, my sales person, was very patient as we went through the whole process, showing me the car all the features. Af found the payments too high. Khalid, my sales person, was very patient as we went through the whole process, showing me the car all the features. After all that, he still was nice enough to help me find a 07 corolla that did fit my budget and it had a 100,000 mile warranty to boot! The other places I went just blew me off when I told them my budget for a car payment. Everybody was helpful and friendly. In fact my sister is going to Desert to see about a car next week. More