Desert Toyota

I contacted them by email. They promised to call me with information.......they never responded. I was interested in an advertised sale and they did NOTHING. I do take my Toyota there to be serviced, and I information.......they never responded. I was interested in an advertised sale and they did NOTHING. I do take my Toyota there to be serviced, and I do like working with the service department. More

I went through 4 salesman at Desert before finding one I felt comfortable working with, Victor. Patrick and Ryan do not work there anymore, so I obviously had no choice but to work with someone else. Ryan r felt comfortable working with, Victor. Patrick and Ryan do not work there anymore, so I obviously had no choice but to work with someone else. Ryan recommended I work with Lucas, and while he's a nice guy, he needs to learn a little when it comes to dealing with customers. On our test drive, he drove recklessly down 22nd, doing about 80-90MPH, weaving in and out of cars, and overall making me fear for my safety a little. Even when I was behind the wheel, he seemed to be completely enveloped by the task of getting the Entune system to sync with his iPhone (on which he has God awful music, just saying). Not someone I wanted to work with, so I walked out. I then found Victor, who was very courteous, professional, and laid back. I test drove a truck with him, and went inside to purchase it. When we had gotten about 1/2 way through the process, we learned that another salesman had shown the truck while we were doing paperwork, and circumvented the proper procedures in order to sell the truck out from underneath me. I was negotiating on the vehicle first! That was completely unprofessional, and I left furious. I went to Precision Toyota that night and purchased a 2008 Tundra, and I'm very happy with my experience there. Victor is someone I would recommend to anyone looking to buy a vehicle, but watch out for the other guys - a generic chimpanzee would be better suited to sell cars than they are. More

Went in to look at a new 2011 truck.. test drive was fine, trade-in appraisal fine.. but the "haggling" over the price of the new car was a joke. Constant back and forth with some un-named person in the fine, trade-in appraisal fine.. but the "haggling" over the price of the new car was a joke. Constant back and forth with some un-named person in the back, the secret decision maker you will never see face to face. Was quoted a ridiculous price and left. More

I bought a used car at Desert Toyota about 3 weeks ago - then the nightmare began. I had to call and ask Anthony again and again for basic information such as when my car will be ready; if there is a secon then the nightmare began. I had to call and ask Anthony again and again for basic information such as when my car will be ready; if there is a second key available; to please send me a copy of the service report. I had to take the car back to have the emissions test done as they did not do that during the 3-4 days they had it. Despite a promise to refill the tank when I brought in the cat for the test - Anthony did not do that either. I also asked Anthony a number of times - in front of witnesses - where the car was in terms of services; the general state of the car and when I should be planning for mayor service repairs. At long last he said it should be ok for the next 5000 miles. BUT AFTER LESS THAN 200 miles the car started making such a bad noise it seems to on the verge of falling apart. That is just uncaring and unethical. More

By far this was the worst experience I have ever had at a business, let alone a car dealership. I thought I was in a horror movie or something. Who would actually believe that business practices like Desert' business, let alone a car dealership. I thought I was in a horror movie or something. Who would actually believe that business practices like Desert's still exist? STAY CLEAR... I wish I would have read this blog at www.deserttoyotasucks.com before visiting them. More

What a terrible person to deal with! This person, Daryl, supposedly a manager was rude, abrasive and certainly not helpful. He reeked of cigarette smoke, left the windshield of my car smudged with his grea supposedly a manager was rude, abrasive and certainly not helpful. He reeked of cigarette smoke, left the windshield of my car smudged with his greasy hands. He did not address any of my questions and kept me waiting for entirely too long. I can only guess that this is how this dealership is managed. The old school control and intimidate the customer into buying a car. In addition, Daryl treated his salesman in an extremely unprofessional manner. Not something a customer should ever have to witness. The "manager" sitting high and mighty behind the central desk was also rude to both me and the salesman. Whoever owns this dealership, and Toyota, should be ashamed of their "business" practices. I did not and I will not support this dealership. These managers should not be in a position of dealing with society at large! Sincerely, RJ Young More

Good Service...he is on top of what should be done best for my car. Above all the safety of the owner. Some of my friends are looking for a good shop or dealership that can handle the issue of car maintena for my car. Above all the safety of the owner. Some of my friends are looking for a good shop or dealership that can handle the issue of car maintenance and repairs. I would strongly refer them to Desert Toyota. More

I've always been told, "never take your car to a dealer for service unless you want to get ripped off..." After dealing with Kyle Brooks for nearly 4 years, that myth has been dispelled. Kyle is the defi for service unless you want to get ripped off..." After dealing with Kyle Brooks for nearly 4 years, that myth has been dispelled. Kyle is the definition of "customer service" and integrity. Kyle and his techs have always diagnosed my problems down to something that costed me little or nothing. Many mechanics have billed me for parts that don't need replacing or bogus repairs when they can't find the problem. Kyle is very honest and works very hard to accommodate your needs. More