Desert Toyota - Service Center

Bad Experience Had a 9:30 appt., 2 hours later was told part no longer available for 2001 Solara and then charged $80.00. Service people were fine, Toyota seems to Had a 9:30 appt., 2 hours later was told part no longer available for 2001 Solara and then charged $80.00. Service people were fine, Toyota seems to be the problem, won`t be buying another one. More

Brake actuator recall Purchased car from desert Toyota and shortly after the brake actuator failed, a $1700 part plus 5 hours labor. There was a recall warranty extension t Purchased car from desert Toyota and shortly after the brake actuator failed, a $1700 part plus 5 hours labor. There was a recall warranty extension that ended only a few months prior that was specifically for that part. They would do nothing for me but say “sorry” Pretty sad especially when it concerns something as important as the brake system More

Service Department I went in for a 30,000 mile service prescheduled 2 weeks in advance. Was told my wait time was 2-2.5 hours. At the 3 hr. mark I asked how much longe I went in for a 30,000 mile service prescheduled 2 weeks in advance. Was told my wait time was 2-2.5 hours. At the 3 hr. mark I asked how much longer? Oh, it hasn’t even gotten into the shop yet but we’ll let you know. Nothing in return for my waiting for nothing. Not the first time this had happened but it will be the last. Must drive across town to Precision Toyota but much better experience over there. More

Exceptional Our advisor Seth was exceptionally well versed and we really liked him and will go to him from now on. He made it so easy and we can text him to set u Our advisor Seth was exceptionally well versed and we really liked him and will go to him from now on. He made it so easy and we can text him to set up the next appointment. More

Poor Service I am an owner of a 2017 Toyota Tacoma Sport. I had recently moved to Tucson, AZ when I received a recall notice in June for a part involving the rear I am an owner of a 2017 Toyota Tacoma Sport. I had recently moved to Tucson, AZ when I received a recall notice in June for a part involving the rear differential component of the vehicle. I contacted Desert Toyota of Tucson as they were the first dealership that came up on the search engine I used to locate a dealership for inspection and possible repair. I called the service department, spoke with a woman, made an appointment and all seemed good. When I showed up at the dealership for my appointment the service rep, Seth, was unable to locate any appointment in the system. This was a weekday, so I was interrupting my work day in order to meet my appointment. Seth did apologize for the inconvenience and advised that they would get the truck in for inspection as soon as possible and that it should not take longer than 2 hours. Understanding that often times things get busy, I posted up inside to work remotely while I waited. I checked in at 3 hours into my wait to find out they hadn't even put the truck up on the lift yet for inspection. Seth seemed very apathetic and did not seem to care that he had set a 2 hour expectation and the service team was well past that time frame. Ultimately I was a the dealership for 5 hours, Seth did not check in with me at all during this time - I had to go check in with him at hour 3, 4 and 5 of waiting. He provided an insincere apology, advised that the recall part seemed to be functioning fine and that they would not be replacing the part until an actual issue was observed due to low inventory of that part. So I was sent on my way with a truck that has a part that is known to malfunction and cause further damage if not operating properly and told to keep an eye on it myself in the meantime. Needless to say I was not pleased with that outcome. This is clearly not the type of service or experience I would expect from a large dealership. I also had inquired about a replacement part for the tonneau cover on my truck, which Seth advised he would look into and call me by the end of the next day. I never received a call. I chose to not follow up as it was clear he was not interested in my business for that part and again failed to meet an expectation he himself set. I brushed this off as a bad experience that must have been "just one of those days" for Desert Toyota and chose to not submit a review as I am typically very understanding of the various factors that unintentionally effect a customer service based business. However, I did chose to give it a second chance and today I had an appointment at 8a for my 10,000 mile service on the truck. I had called last week to set this appointment, again planning to interrupt my work schedule to get this service taken care of. The gal that set my appointment assured me that it only takes 1 hour so having an 8a would ensure that I would be able to make a 930a meeting I had that day downtown. I showed up this morning at 740a to ensure the truck was there and ready for the service team at my 8a appointment time. The young man that greeted me confirmed that I had an appointment and took my truck into the service area. I was advised it would take no more than 1 hour and was directed inside to wait. After 1 hour and 15 minutes had passed I went to check in with the service desk to see how close the truck was to completion to find out they had not even moved it from the service bay waiting area as the service rep, Seth, was "unaware" the truck was even there. Seth, same rep as before, was again apathetic about the mistake and attempted to blame me for not checking in with him when I arrived. I explained that there were no service reps present when I arrived and I was not advised I needed to check in, just directed to the waiting area. Naturally, I felt it was reasonable to expect the valet/greeter young man would have let service know the truck was there and waiting after he pulled my car into the facility. Seth gave another insincere apology citing that there is nothing he can do now and he was never told it was there waiting for service. At this point it is 920a and I am already guaranteed to be late for my 930a meeting. I requested that Seth pull my truck around so that I can leave, which he did. He attempted to reschedule my appointment for which I declined advising I would be taking all of my business to the other dealership in town moving forward given both of my experiences with him and the service he provides. To no surprise I was late for my meeting, spent 1 hour of drive time and gas to get there and back for nothing and now have to take another bout of time from my work day next week to get the service performed at the other dealership in town. Very, very unsatisfied and extremely unimpressed and underwhelmed by the lack of care, courtesy and level of service provided by Desert Toyota. Which is unfortunate as I will be purchasing 2 new vehicles in the next 12 months for my wife and for work and it will not be with them. More

Double Trouble My issue was with my service and how was treated. Every time I had appointment Kyle would act like he wasn't happy to see me and I would have to wait My issue was with my service and how was treated. Every time I had appointment Kyle would act like he wasn't happy to see me and I would have to wait for 3 hours for any service. I went in for an unclogg drained and my cabin filter went missing. And on a tire rotation on my truck I was missing weight and steering wheel wobbled. Kindra from customer relations isn't helpful. Brian head of services is arrogant and Bob GM is supportive of all the madness and chaos at this place. I will never purchase another vehicle or do any services at this location and I'm a registered nurse and everyone I come in contact with coworker or patient will be warned about this place More

Desert Toyota Terry has kept our 2011 Prius in tip top condition. We sold our 2007 Prius a few years ago and recommended that the buyer (Laurie) continue servicing Terry has kept our 2011 Prius in tip top condition. We sold our 2007 Prius a few years ago and recommended that the buyer (Laurie) continue servicing the car at Desert Toyota and told her to contact Terry with any mechanical questions about the vehicle. She was reluctant at first because she thought it would be to expensive.....it is our understanding that she continues to service her car at Desert Toyota. BTW...the popcorn machine is a plus! More

Complain On 6/23 I have appointment for 10k service and I drop my car for service then 2hours later Katrina call said I need a new tire but my car when I buy w On 6/23 I have appointment for 10k service and I drop my car for service then 2hours later Katrina call said I need a new tire but my car when I buy was brand new still has warranty but she want I pay 174 dollars for and I don't want to do it so when I come to pick up they swap the donut tire and put my tire on the strunk so I call Eddie to come to show him and I want him check and he said I have to carry out the tire cuz he doesn't want his hand got dirty so after that Tammy come out help to inspection the tire not thing wrong and she take the car ?in for put the tire back in this case I don't know why Katrina want I pay for new tire? I want everyone must to inspection the problem before and I will complain to BBB More

Desert Toyota Tucson - Service dept not reommended I would definitely NOT recommend the purchase of a Toyota Sienna Mini Van nor would I recommend the Desert Toyota Tucson Service department. After ch I would definitely NOT recommend the purchase of a Toyota Sienna Mini Van nor would I recommend the Desert Toyota Tucson Service department. After charging me $350 to repair my left side sliding door they informed me that they could not repair the door as 2011 - 2016 Toyota Sienna Mini Van automatic doors were under a recall. Desert Toyota service department disconnected the sliding doors and now the left door will not operate at all. Both Toyota and Desert Toyota could care less about the repair of the doors. It has been over seven months and nothing has been repaired on the doors. More

Always excellent service! I have been going to Desert Toyota for service for the past 5 years. I have always had an excellent service experience. Erin Dean has been my service I have been going to Desert Toyota for service for the past 5 years. I have always had an excellent service experience. Erin Dean has been my service advisor since my first visit and always explains everything and let's me know up front how long it will take. In every case it was finished much sooner than expected. I highly recommend Erin. More