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Desert Toyota - Service Center
Tucson, AZ
75 Reviews
75 Reviews of Desert Toyota - Service Center
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July 20, 2016
Quite knowledgable and friendly Great experience! Tami was quite knowledgable and friendly. Service was speedy and it's good to know that these people work on Toyotas all day every Great experience! Tami was quite knowledgable and friendly. Service was speedy and it's good to know that these people work on Toyotas all day every day. My Corolla needed a new starter and I was in and out in 1.5 hours. Runs like a top! More
by potted
Employees Worked With
Tami Rumler
June 23, 2016
I might drive to Desert Toyota for all my service. Bought my Toyota Corolla in Gilbert (where I live) and have had it serviced at the dealer ever since. The car started to shake and three months (and o Bought my Toyota Corolla in Gilbert (where I live) and have had it serviced at the dealer ever since. The car started to shake and three months (and over $1K) later they still hadn't diagnosed the problem. Drove down to Tucson to visit family and they identified the problem in less than 2 hours and had it fixed in less than 24 hours. On top of that, they were amazingly thoughtful and kind while I was there. Every single person I encountered was friendly and helpful. More
by highlander
Employees Worked With
William Highlander
April 19, 2016
Thorough investigation of complaint I had a pleasant if somewhat long visit at Desert Toyota service department. they listened to my complaints and checked every possible point that coul I had a pleasant if somewhat long visit at Desert Toyota service department. they listened to my complaints and checked every possible point that could have caused the issue. I was treated with courtesy and respect unlike some other places in town. More
by Big Sarge
Employees Worked With
Chris G. and a great set of Techs.
March 01, 2016
STEER CLEAR I purchased a used vehicle on 02/24/16. On 02/25/16 the vehicle was delivered to me and I immediately noted that the front bumper was unattached on th I purchased a used vehicle on 02/24/16. On 02/25/16 the vehicle was delivered to me and I immediately noted that the front bumper was unattached on the far right side near the front, passenger tire. I notified the salesman (Gilbert Suarez) via text and he asked, "where you driving pretty fast?" my response, "no." I made tentative arrangements to take my vehicle in 02/26/16 at 1400. On 02/26/16, Will from the service department called me to tell me that my car would be estimated at that time and no repairs would be done at that appointment. i explained, I was unable and unwilling to take time off of work to be sent back and forth. At a quarter to 1700 on 02/26/16, I received a telephone call from Tammy who identified herself as the Service Manager, she asked for me to bring my vehicle in on 02/27/16 for it to be estimated and repaired at NO charge. She reassured me, "If I have to personally drive to Jaguar to pick up the part- I will. Just bring me the car tomorrow before 5pm." On 02/27/16 at 0733, I contacted Royal Jaguar and was notified that the parts & service departments were closed on the weekend and only sales was open on Saturdays. I was advised to call on Monday morning from 0700-1630 to speak to a Royal Jaguar service member. I contacted Tammy at Desert Toyota at 0752, her receptionist took a message. I did not receive a call back from Tammy until 02/27/16 at approximately 1650, "Tammy with Desert Toyota 296-8535." On 02/29/16, I contacted Royal Jaguar and made an appointment for a free estimate at 1630. I arrived at Royal Jaguar at approximately 1600 and was attended by David who had a technician estimate the repair for the missing bracket. I attempted to make telephonic contact with Will or Tammy in service at Desert Toyota but was told by the operator/receptionist they were unavailable. I contacted Gilbert (the salesman) via text message and he promptly responded. We corresponded via text message from 1550 to 1715; in the response at 1641 from Gilbert it was indicated that Desert Toyota would be unable and unwilling to fix my bumper, free of charge, unless "[I] can bring a referral in to show them someone is interested to purchase a vehicle. I already told them [managers] you have your mom coming in bc how I was able to go through the vehicle and get you a great deal. I am even trying to see if we can do 50% off from what Jaguar is going to do. I wish I can be able to do more on my part, however I am listening to my managers." At 1659 Gilbert wrote again indicating, "I'm sorry I kept bugging the managers. If you get it done there we can give you $80 back. I did everything I could for you Monique." Ultimately, Royal Jaguar replaced the missing bracket and attempted to repair the bumper that appeared as though it was rigged to stay put...nearly $160 later for a repair that should have been free. In an effort to make my troubles better Royal Jaguar did give me a 20% discount on parts and labor. More
by moniquemtz21
Employees Worked With
Gilbert Suarez, Tammy and Will
February 05, 2016
Caught a problem others missed This SA was very receptive and acknowledged me right away. She was able to spot and correct (I thought) the issue I had explained I was experiencing This SA was very receptive and acknowledged me right away. She was able to spot and correct (I thought) the issue I had explained I was experiencing to at least 2 other previous SAs. She took one look at my file and determined it was not correct. Tami saw it right away. More
by Bleeker
Employees Worked With
Tami Rumler
December 16, 2015
Esperienza ed entusiasmo My visit to the service department was uneventful, that is a good thing. Being taken care of quickly,efficiently and enthusiastically made my day! Tam My visit to the service department was uneventful, that is a good thing. Being taken care of quickly,efficiently and enthusiastically made my day! Tami Rumler does what she says she is going to do with a warm smile. Looking foreword to my next service appointment. More
by Carl H.
Employees Worked With
Kevin Jones
November 03, 2015
Always have a good experience at Desert Toyota I have always had a good experience at Desert Toyota, and have been going to them for several years now for the maintenance of my Prius. I noticed on I have always had a good experience at Desert Toyota, and have been going to them for several years now for the maintenance of my Prius. I noticed on my most recent visit Kyle gave an even greater attention to detail and excellent customer service. They performed my routine maintenance (and checked out an issue I was having) in the time frame given, Kyle walked me to and from my car, and explained exactly what they did. I would highly recommend their service department. More
by nadal
Employees Worked With
KYLE BROOK
October 08, 2015
Another great experience at Desert Toyota! Another Great experience with the service department and Tami Rumler. It was very professional, delivered a head of time, could not ask for anything Another Great experience with the service department and Tami Rumler. It was very professional, delivered a head of time, could not ask for anything better! More
by noircat
Employees Worked With
Tami Rumler
July 27, 2015
10+ Experience I had nothing but a 10+ experience with the service folks at Desert Toyota. Early last month, I was visiting family in Tucson and an emergency came u I had nothing but a 10+ experience with the service folks at Desert Toyota. Early last month, I was visiting family in Tucson and an emergency came up with my Prius that needed quick attention before I headed home out-of-state. Everyone that I dealt with in the service section was professional, friendly, and earnest in trying to get me back on the road as quickly as possible. Special thanks to Matt who made special efforts to make me and my elderly Mom comfortable during our wait. More
by Seeley
Employees Worked With
Matt
June 29, 2015
Desert Toyota is a wonderful place to purchase a vehicle From the time I call to make an appointment till the time I'm driving out the service is excellent and warm and caring. Natasha, the customer care ad From the time I call to make an appointment till the time I'm driving out the service is excellent and warm and caring. Natasha, the customer care advisor is extremely professional and yet very personable. Desert Toyota is a wonderful place to purchase a vehicle and I should know because I have been here since 1999, and wouldn't go anywhere else. More
by lanac
Employees Worked With
Natasha
