Desert Toyota - Service Center

Fast, Friendly Service Visited Desert Toyota on a Monday. Scheduled the appointment the week before for warranty work to my 2008 Scion tC for the hatch handle assembly. Walk Visited Desert Toyota on a Monday. Scheduled the appointment the week before for warranty work to my 2008 Scion tC for the hatch handle assembly. Walked in and was greeted right away by Antonio. Was given an estimated time of 30 minutes for the work to be completed. During the wait, I enjoyed the cool lounge with comfortable chairs, drinks, snacks and a large TV to help pass the time. The wait only ended up being about 20 minutes. The service was fast and friendly. Thanks Desert Toyota for a wonderful experience :) More

Desert Toyota Service Terry Normoyle has always been very pleasent, and helpful. The gentleman outside who opened the door for me and had asked me why I was there was very Terry Normoyle has always been very pleasent, and helpful. The gentleman outside who opened the door for me and had asked me why I was there was very pleasent. This is such a nice way to greet you when you come in for service More

Lack of Service Don’t go to this (lack of) Service Department! I called to schedule an appointment and was told the first weekend appointment available was two weeks Don’t go to this (lack of) Service Department! I called to schedule an appointment and was told the first weekend appointment available was two weeks out. Made my appointment and arrived expecting my truck to be worked on. My “service adviser” wasn't even there on the day they scheduled me. One of the two “advisers” there was too busy sipping on a soda to help me. The other “adviser” was busy for about 10 minutes and when he finally was available called me up to ask why I was there. I informed him I just needed a new key programmed for my vehicle. His response was they were too busy to do that today. What’s the point to making an appointment with the service department? Very disappointed. I will tell everyone I know how bad this service department is. More

great Kyle is great. He knows me and has briefed himself on my vehicles history before we start talking, knows what I need with my car. Kyle is great. He knows me and has briefed himself on my vehicles history before we start talking, knows what I need with my car. More

Amazing! Kevin, my service advisor, is amazing! He always remembers my name and goes above and beyond to make my experience easy. Go Team Kevin! The free coffe Kevin, my service advisor, is amazing! He always remembers my name and goes above and beyond to make my experience easy. Go Team Kevin! The free coffee is always a nice way to get your day started. More

no waiting There was no waiting at the time we came in so was able to speak with our service advisor immediately. Kevin pulled our records up immediately and wa There was no waiting at the time we came in so was able to speak with our service advisor immediately. Kevin pulled our records up immediately and was able to get my car in for an oil change without any additional wait. We were on our way within an hour and the car had also been washed. More

Exceptional each time I've been there. Erin has been exceptional each time I've been there. I get taken promptly, and results of tests are always explained to me in a courteous, clear manne Erin has been exceptional each time I've been there. I get taken promptly, and results of tests are always explained to me in a courteous, clear manner. This was for a dead battery. It was late in day. I was assured someone would be there for me. Sigh of relief! I was taken right away. I had a 15 minute wait. And everything was taken care of. More

Nothing less than OUTSTANDING Tami is the best. Everytime I walk in, she is ready to assist. For the past 12 years she has been there for me. My experiences with her in the service Tami is the best. Everytime I walk in, she is ready to assist. For the past 12 years she has been there for me. My experiences with her in the service department have been nothing less than OUTSTANDING. My kudos to Desert Toyota and staff. Keep up the awesome performance. More

What, no latte?? :) (Love this dealership!) Erin is very helpful, efficient, easy to work with and willing to do a little extra which I really appreciate. I also appreciate the waiting room - p Erin is very helpful, efficient, easy to work with and willing to do a little extra which I really appreciate. I also appreciate the waiting room - pleasant, good wifi, plugs nearby, food purchase option. Would be nice to have a cappaccino / latte option :) More

Long time customer I have been a long time customer of this dealership and Dennis Schurman is Service Advisor since 2006. He has always been professional, offered me dis I have been a long time customer of this dealership and Dennis Schurman is Service Advisor since 2006. He has always been professional, offered me discounts if available and worked with the time I needed to bring my car in on Saturday which is best for me. Dennis has always demonstrated a friendly demeanor and exemplary professionalism since I met him in 2006. When i had my Toyota 4 Runner , Toyota Spyder and now Toyota Venza he has always made me feel welcome and worked with me in getting me the best deal within my budget. More