Desert Toyota - Service Center

When I called to make my appointment, I first spoke with a general operator for the Services Depaetment. The person took my name and vehicle information, and what day and time I would like to come in. Tami a general operator for the Services Depaetment. The person took my name and vehicle information, and what day and time I would like to come in. Tami my service advisor was great. She was knowledgable of my vehicle and the services I was requesting. She also engaged me on a more personal level as we chatted about sports while she was entering my information. Finally, Tami helped save me a few bucks as she activiely looked for and found disocounts/coupons being offered by Desert Toyota that I was not even aware were avaiable. Other dealers aren't always so accomadating, requiring the customer to inform the Service Department at check in what discounts/coupons they are egigible for. Even then, some shops will point to "the fine print," which excludes trucks or offer valid only for four cylinders. I don't know if this is how Desert Toyota trains their staff and expects them to act, or wheather Tami went above and beyond, but it doesn't matter, I greatly appreciated her efforts and genuine friendly attitude. Cost, with additional service/parts recommended as work was being performed, was right in line with the estimate, no surprises. No added "Shop fees," or "Disposal Fees," or other last second fees that are sometime added at other shops. More

My vehicle is running great, they perform all of the scheduled maintenance quite well. It is also convenient to drive up, excellent and prompt service reception, then I get a text when my car is ready scheduled maintenance quite well. It is also convenient to drive up, excellent and prompt service reception, then I get a text when my car is ready and it's waiting for me when I get there. More

Terry is great at getting my car serviced and being so honest about what needs to be done. He is the best and I would not deal with anyone else in the svc dept. honest about what needs to be done. He is the best and I would not deal with anyone else in the svc dept. More

We love Tami and are happy that she is our service advisor. She does a great job and we feel that she is our advocate when we leave our car in her care. We trust her and because of that, we trust that advisor. She does a great job and we feel that she is our advocate when we leave our car in her care. We trust her and because of that, we trust that Desert Toyota mechanics are trustworthy, as well. She is the reason we stay with Desert Toyota, instead of going to the other Toyota dealer in the area. More

In September 2012 I noticed there was a crack in the air intake. I took it down to Desert Toyota to have it looked at, the advisor said we would need to replace the whole air intake but not to worry it woul intake. I took it down to Desert Toyota to have it looked at, the advisor said we would need to replace the whole air intake but not to worry it would be covered under the warranty. When I went to pick up the vehicle they had informed me that when they ordered the part it was a later model but assured me that it would work for my vehicle. My vehicle is a 2007 FJ Cruiser and they put in a part meant for a 2009 model. 8 months later I had a check engine light come on. I made an appointment with Desert Toyota to have that looked at. Their fixed was to replace a sensor within the air intake. I said okay fine. Few days later the check engine light came on and I made another trip to Desert Toyota. Their fix this time " Oh, we didn't reset the error on the computer." I said okay thanks. Few days later check engine light come on once again. And once again went back to Desert Toyota. This time I was a little frustrated and told them to keep my vehicle until they got to the bottom of what is causing it. They had my vehicle for three days and they got in touch with some Field Technicians up in Phoenix. It came to the conclusion that the air intake installed in vehicle back in September was not compatible with the engine I had. Therefore their fix was to replace it with a stock air intake. They gave me price quotes, $1200 for a new one or $800 for refurbished one. I had stated to them that in September when it was replaced it was under warranty and it wasn't my fault that the wrong part was ordered. Had you guys ordered the right one to begin with I wouldn't be in this situation. Desert Toyota said "It worked this long, not our problem now." During this whole discussion not one apology was made nor did the Service Manager come out to speak with me. To me that is poor customer service. I wanted weeks to see if Desert Toyota would contact me so then I decided to call the corporate office of Toyota which is located in California. My case manager there was Milika Piittman. My first phone call to her was on July 29, 2013. Between her and Desert Toyota's Service Manager Brian Bradley their fix was to place a seal around the air intake. Milika had told me to contact Mr. Bradley for an appointment with his service department for the seal. I asked Milika "Are you sure I contact Brian Bradley?" She said "Yes, he will take care of you. I emailed Brian Bradley a week later just to give him extra time. I called Desert Toyota on August 16, 2013 as a response to his email. His response was "I didn't know Toyota contacted you and I haven't order parts because we are not sure if that's the fix we want to do. We are still discussing it." I told him I got a different story from my Case Manager. Brian Bradley then became rude and said that he wasn't sure what Corporate Toyota was doing. I told him about the seal and asked him when he was going to order it. Then it became personal for Brain Bradley. I told Mr. Bradley that I didn't appreciate being rudely spoken too and was just trying to get some answers. He ended the conversation with "I am not going to order any parts for you nor am I going to service your vehicle now or in the future." That same day I contacted Corporate Toyota and left numerous messages for Milika. Each time I called she was in a meeting or on another call. I left messages for supervisor Mr. Gibson and never received a call back. On August 28, 2013 I was really frustrated and I called every hour until she was available to speak to me. On the morning of August 29th she finally called back. She apologized and didn't know that Desert Toyota was not going to service me anymore. I told her I never had this bad of an experience with any business. I told her I didn't like how I was treated by Brian Bradley. Of course she still hadn't decided on a fix for my vehicle. I felt I was back at square one again. I told her that I didn't need her services anymore because I went ahead and got rid of the vehicle and bought another one (non Toyota). I told her that I loved my FJ Cruiser and would have bought another one but I swore to her that i would never buy another Toyota again nor would I ever step foot at a Toyota Dealership. I also own a 2012 Scion XB and the only near by service department is Desert Toyota. My Scion XB will never be serviced by anyone from Toyota. General Motors had failed me too and I guess I will add Toyota too. I think what upsets me the most is that Brain Bradley never got to service my FJ Cruiser and he got the last laugh. But I am a strong believe of karma. More

Kyle Brooks is by far the best service advisor I have ever had with Toyota. He explained everything regarding the service for my car. Waiting area was very nice and service on my car was completed in th ever had with Toyota. He explained everything regarding the service for my car. Waiting area was very nice and service on my car was completed in the timeframe advised by Kyle. More

Having worked in automobile dealerships and spending all of my working life in the aftermarket auto parts business I think that Desert Toyota is one of the nicest facilities I've ever been in.The dealership of my working life in the aftermarket auto parts business I think that Desert Toyota is one of the nicest facilities I've ever been in.The dealership is always clean and neat and the staff all seem very knowledgable. More

The worst Service department ever experience, VERY DISAPPOINTED, SHOULD BE CLOSED;WILL NEVER BRING ANOTHER VECHILE TO THIS DEALERSHIP FOR SERVICE!!!! i have purchase three vechiles thur Toytoya and tw DISAPPOINTED, SHOULD BE CLOSED;WILL NEVER BRING ANOTHER VECHILE TO THIS DEALERSHIP FOR SERVICE!!!! i have purchase three vechiles thur Toytoya and two thur your dealership , i hope you are able to fix some of the problems with the service dept at your 22nd/kolb location, I brought my vechile to your dealership over 6 month ago (due to overheating) upon return of my vechile i was told that your service tech broke and piece that of the valve cover housing while tighting it down,two days after receiveing my vechile back my car was leaking oil (when it was not leakig oil prior) i also notice as i open the hood that the air floww housing was missing when i inquire about the two issuses i was told that they fix the oil leak and they to order the missing air flow housing. three days later my vechile was still leaking oil , i return my vechile to have it fix they told me the leak was power steering not oil , did sound right because the resouior was not low but the car started to smoke ,(car was brought back) this when on for about four months ,being told that the car was not leaking oil. i brought my car into DESERT TOTOYA 22 TIMES to fix the oil leaks ( during the time of bring my vechile back and forth they broke the gear shift, Still not fix, damage the door on the passenger which had to be sent out to body repair center for 5 days ) So Frustrated with the oil leak i took my vechile to a brake master and they found oil leak , so i went back to Desert told them what the tech said , they agree and fix the problem with the valve cover gasket , upon this slow the problem but didn't reslove it . Desert claim it was fixed but the car was still dropping oil and leaking , so i took the vechile to Lexus of tucson they dianosed immeately ,so went back to desert ,met with manager of service Brian, they agree with lexus dianosed, i express my frustation to brian that his techs over five months could not dianosed the oil leak on my vechile and i had to take my vechile to two other service provider to get my car correctly dianosed and fixed . i then found out the alarming facts , that the shop foreman did not and could not digonse the oil leak (in 5 months) Brian Service Manager gave me the impression that vechiles get damage daily at the dealership all the time ,no big deal( no apologie) bring my car back over 22 times and sitting in his shop for days , wasn't a big deal, Brain made a offer to fixed the vechile at a reduce rate i told him i wanted to thing about it , i return that afternoon to give him my decesion ,as i started to talk with him(Brian) he sat in his office tumming through a magizine as i was expressing some of my frustration,at that point ,I was so disappointed i left took my vechile to another repair sevices center. More

I contacted them by email. They promised to call me with information.......they never responded. I was interested in an advertised sale and they did NOTHING. I do take my Toyota there to be serviced, and I information.......they never responded. I was interested in an advertised sale and they did NOTHING. I do take my Toyota there to be serviced, and I do like working with the service department. More