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Desert Toyota - Service Center

Tucson, AZ

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75 Reviews

75 Reviews of Desert Toyota - Service Center

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October 24, 2013

When I called to make my appointment, I first spoke with a general operator for the Services Depaetment. The person took my name and vehicle information, and what day and time I would like to come in. Tami More

by noprisoners
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tami Rumler
October 08, 2013

My vehicle is running great, they perform all of the scheduled maintenance quite well. It is also convenient to drive up, excellent and prompt service reception, then I get a text when my car is ready More

by camahroh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Dean
September 23, 2013

Terry is great at getting my car serviced and being so honest about what needs to be done. He is the best and I would not deal with anyone else in the svc dept. More

by tuffgurl89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Normoyle
September 18, 2013

We love Tami and are happy that she is our service advisor. She does a great job and we feel that she is our advocate when we leave our car in her care. We trust her and because of that, we trust that More

by ssnyder1976
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tami Rumler
September 02, 2013

In September 2012 I noticed there was a crack in the air intake. I took it down to Desert Toyota to have it looked at, the advisor said we would need to replace the whole air intake but not to worry it woul More

by madcatja
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Bradley
August 06, 2013

Kyle Brooks is by far the best service advisor I have ever had with Toyota. He explained everything regarding the service for my car. Waiting area was very nice and service on my car was completed in th More

by montoyam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Brooks
May 30, 2013

Having worked in automobile dealerships and spending all of my working life in the aftermarket auto parts business I think that Desert Toyota is one of the nicest facilities I've ever been in.The dealership More

by Carlifer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gilbert
February 21, 2013

The worst Service department ever experience, VERY DISAPPOINTED, SHOULD BE CLOSED;WILL NEVER BRING ANOTHER VECHILE TO THIS DEALERSHIP FOR SERVICE!!!! i have purchase three vechiles thur Toytoya and tw More

by dat651
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tami and brian
October 24, 2012

I contacted them by email. They promised to call me with information.......they never responded. I was interested in an advertised sale and they did NOTHING. I do take my Toyota there to be serviced, and I More

by Grannie19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Terry
September 30, 2012

My bad experience with this Toyota Dealership goes way back. It's almost as if they are doing one a favor. When I left the dealership today after my car had been serviced I decided that I will never take More

by Kevin200
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
They were so inept I did not make a note of their names.
Oct 01, 2012 -

Desert Toyota responded

Customer service is a top priority for us and I’m sorry to hear about the issues you have experienced with Desert Toyota. Do you have time to chat briefly on the phone? I’d like to get a few more details from you. We are constantly looking to improve our services. Please give us a call directly at (520) 296-8535

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