Desert Toyota - Service Center

Good Service...he is on top of what should be done best for my car. Above all the safety of the owner. Some of my friends are looking for a good shop or dealership that can handle the issue of car maintena for my car. Above all the safety of the owner. Some of my friends are looking for a good shop or dealership that can handle the issue of car maintenance and repairs. I would strongly refer them to Desert Toyota. More

I've always been told, "never take your car to a dealer for service unless you want to get ripped off..." After dealing with Kyle Brooks for nearly 4 years, that myth has been dispelled. Kyle is the defi for service unless you want to get ripped off..." After dealing with Kyle Brooks for nearly 4 years, that myth has been dispelled. Kyle is the definition of "customer service" and integrity. Kyle and his techs have always diagnosed my problems down to something that costed me little or nothing. Many mechanics have billed me for parts that don't need replacing or bogus repairs when they can't find the problem. Kyle is very honest and works very hard to accommodate your needs. More

This is a follow-up to a one star review that I gave Desert Toyota nearly three years ago. Since that time, new information has become available that directly relates to my experience. My vehicle was Desert Toyota nearly three years ago. Since that time, new information has become available that directly relates to my experience. My vehicle was equipped with a dealer installed TRD supercharger. This is important because it is now widely known that this option can significantly contribute to the catalytic converter failure I experienced. There are many shops aware of this and several countermeasures are available. Desert Toyota was unable to properly diagnose the issue, and spent many hours and replaced several perfectly good parts in an unsuccessful attempt to locate the problem. They even went so far as to fabricate a lie in order to shift the repair from warranty to customer pay. Why would they do this? Because Toyota Motor Company will not pay a dealer's warranty claim without a defective part as proof of the part failure. They were about to lose a lot of money in parts and labor time because they were only making poor guesses as to the cause. As I said previously, many good parts were replaced in their expensive shotgun therapy approach to diagnosis, and the vehicle still was not repaired. Being a technically minded person, I provided Desert with numerous resources that debunked their ridiculous contention, including independent test results of the good components that were replaced. Even when presented with several undeniable facts, the management of Desert Toyota continued to steadfastly stand behind the deception they created. I can't begin to describe the betrayal I felt. As more and more of these failures and their cause become known around the country, it becomes more obvious that Desert was not only incompetent, but actually committed fraud. Sadly, this is how my 14 year relationship with Desert Toyota ended. They are all smiling and friendly as long as you go along with what they have in mind. I believe they prefer an ignorant consumer and despise an educated one. The good in all of this is that I have found integrity, competence and honesty in the folks at Sierra Toyota. Precision hasn't been too bad either. If you must do business with Desert, please be informed and be cautious. More

Having done business with this dealership for years, it was very disappointing to become their victim. My in warranty vehicle was taken to them because of very poor running. After several unsuccessful atte was very disappointing to become their victim. My in warranty vehicle was taken to them because of very poor running. After several unsuccessful attempts to repair it, they removed the fuel tank without my authorization and claimed to have found sugar. I was told that the all of the fuel system components would need to be replaced. I did not agree because the "sugar in the gas" gag has been proven to be an urban legend as sugar will not dissolve in gasoline. They insisted that this was necessary and that the manufacturer agreed. Upon completion of the attempted repair, the running condition had not improved. As it turns out, the problem was in the catalytic converter, caused by of a series of vacuum leaks. What should have been a warrantable issue was now being billed to me. I had the fuel injectors that were replaced tested by an independent facility. All were found to be in perfect working order. The service manager, Brian Bradley, was unconcerned with the report I provided him. The general manager, Ali Hussain, gave me his word that he would investigate the matter and contact me. He did not, even following written correspondence. I did finally get him on the phone and he exploded in a tantrum of false accusations and empy threats before hanging up on me. Desert Toyota can't be trusted and I regret having previously reccommending them to others. The handshake and word of Ali Hussain are meaningless and should be treated as such. More