Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Desoto Ford

Arcadia, FL

Overview
Employees
Reviews
Vehicles
4.6
344 Reviews
DESOTO Auto Mall in Arcadia, FL, also serving Fort Myers, FL and Naples, FL is proud to be an automotive leader in our area. Since opening our doors, DESOTO Auto Mall has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Chrysler, Dodge, Ford, Jeep, RAM or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that DESOTO Auto Mall will get you into the car or truck you choose with professionalism and attention to your needs.
Contact Dealership
View Awards

3039 SE Hwy 70

Arcadia, FL

34266

Directions

By Type

Showing 344 reviews

April 24, 2023

Make sure you ask ALL the right questions. We recently purchased a used car from this dealership long distance. Because it was fairly new (2019) we did not ask whether the car had two keys ava More

by pookey0214
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Stephen Krause
Report | Print
Apr 25, 2023 -

Desoto Ford responded

You didn't ask us a question and you're angry with us? If we had told you that there were two keys, but produced only one, then we could understand your distress. Brand new cars always come with at least two keys. Used cars come with however many keys the previous customer gave us. We have never altered the value of a customer's trade-in because they only had one key. We have scoured our database and see no customer named "Pookey" so we don't even know who you are. We have contacted all of our recent remote deliveries and they are not unhappy. Feel free to call us 863.494.4848 and ask for Chad, he's one of our managers and is expecting your call.

Apr 25, 2023 -

pookey0214 responded

Yes, because every used car we have purchased for at least the last 15 years has had two keys. It is an expectation - certainly with new cars, but also with used cars, due to the high cost of replacement. And when we have sold cars - to dealers or to private individuals, the expectation has been the same on the other side of the transaction. You can talk with Stephen Krause in your sales department. He knows quite well who we are.

Jun 09, 2023 -

pookey0214 responded

Desoto responded "privately" that Management was looking at this. Well, apparently all they did was "look" because they have failed to respond to us. We are now out of pocket more than $2,500 with no resolution from them. I have filed a complaint with the BBB. AVOID THIS DEALER AT ALL COSTS.

Jul 25, 2023 -

pookey0214 responded

You guys settled my claim through Better Business Bureau on July 4, but have yet to send the agreed upon amount of $1,855.46. Where's the check? I'll re-open the complaint if not received by August 3.

Aug 23, 2023 -

pookey0214 responded

For those of you following this claim, we filed with the Better Business Bureau months ago. After a lot of back-and-forth, Desoto settled with us on part of our complaints. They offered settlement on July 1. As of August 23, we still have no payment from them. I have to remind them weekly that they agreed to pay and they say they will look into it, but so far, nothing.

April 23, 2023

Totally a different experience from the previous owners. Highly recommend Joey and his sales manager. Five stars More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Doucet, Rob Rose , Vicki Buck
Report | Print
Apr 24, 2023 -

Desoto Ford responded

Thank you John! We all appreciate that you noticed and are grateful for the compliment!

April 19, 2023

Joey Doucet stays on it! Never quits. Very happy with him and the dealership. Should be a long relationship! I’m actually a new client. More

by scott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Doucet
Report | Print
Apr 20, 2023 -

Desoto Ford responded

Joey is the star of the show, frequently! Thank you Scott, we love making new friends!

Apr 20, 2023 -

scott responded

new friends we are!

April 07, 2023

I am very much happy with the vehicle that I purchased from Desoto Automall, and I have Tony to thank for that. I do feel like it suits me, it suits my lifestyle, and I felt that was important. For Tony More

by jvelez2388
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vicki Buck, Tony Galdo
Report | Print
Apr 08, 2023 -

Desoto Ford responded

That's fantastic! Tony sure knows how to make every customer feel like a member of the family! He always goes above and beyond. Thank you so much for your wonderful review and recommendation!

March 29, 2023

Went out of his way to make sure I had everything I needed recommend 10 out of 10 More

by Nathaniel.d.keene92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Doucet
Report | Print
Mar 31, 2023 -

Desoto Ford responded

For Joey. giving the customer all they need is never out of his way! It's on the road to satisfaction! Thank you Nathaniel!

March 27, 2023

My daughter totaled her, Tuscadero Rubicon Wrangler and we have searched for months to find one that would be perfect. Joey was great in helping our family. He arranged for me to be picked up from the airp More

by Yerby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garrett , Joey Doucet, Vicki Buck
Report | Print
Mar 27, 2023 -

Desoto Ford responded

While we're sorry to hear about the reason you had to find another Wrangler -- we're most pleased that we were able to come through for you and your daughter! Joey always does the little things and that adds up to the big things! We're happy to have been a part of your story and thank you for sharing it here!

March 08, 2023

Joey was extremely helpful during the purchase of my 2019 corvette grand sport, he made the transaction easy and painless! Thanks again! More

by Tim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Doucet
Report | Print
Mar 08, 2023 -

Desoto Ford responded

You got a great car, Tim! Joey was happy to have played a part in the transaction and he's glad that you took note of his efforts in making it a smooth process! Enjoy your new-to-you machine!! Thanks!

February 17, 2023

I had such a great experience. Good communication ahead of time on exactly what to expect, came in and everything was ready to go! Great test drive with good explanation of the fea More

by Geoff P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Doucet, Vicki Buck
Report | Print
Feb 18, 2023 -

Desoto Ford responded

A great experience and Joey Doucet always seem to go together! Thank you Geoff! We're always here if your questions continue and we're happy answer them! Enjoy your new Lightning!

January 22, 2023

Outstanding customer service from start to finish! ! Very Please. Joey, Rob and Vicki. Thank you!! More

by Shelkat16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Doucet, Rob Rose , Vicki Buck
Report | Print
Jan 23, 2023 -

Desoto Ford responded

That's our version of the Three Musketeers!! Joey, Vicki, and Rob say thanks right back to you!

January 06, 2023

the worst run service dept. Ive ever been to. have purchased over18 vehicles in the last 40 years at this delership. never have had such a rude experience. had our car for 6 mon More

by metalfam5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
rob kanaby
Report | Print
Jan 08, 2023 -

metalfam5 responded

desoto ford used to be where everyone in the heartland would come to buy trucks. arcadia was nicknamed truck country. now the dealership is the worst ive ever delt with. the service department is run by the rudest individuals. should be an embarrasment to ford motor company. donot reccomend this dealer to anyone

Jan 09, 2023 -

Desoto Ford responded

We gave David and Mary Harwood a loaner car because they had been good customers, not because we were obligated to do so. The issue with their car was not safety related and it is an easy fix. The trouble is that we just can’t get the parts as they are on national backorder (but they could not be made to understand that fact)! As happens, the loaner the Harwoods were driving was sold and we needed it returned so we could exchange it with them for another loaner. They refused to return the loaner. They would not answer our phone calls. They blocked our numbers. When the plates on the loaner expired, Mr. Harwood showed up at the dealership with just the license plates in-hand wanting us to update them so his wife could continue to drive our car. We explained that we needed the loaner returned and he agreed to do so. Three days later, when the loaner had still not been returned, we went to Mrs. Harwood’s place of employment and retrieved our property. Yes, the police became involved – both DeSoto County and Arcadia departments agreed that she was out of line for making such a fuss and instructed her to remove her belongings from our car! To say more about this incident would be like yelling at clouds in the sky…

Jan 10, 2023 -

metalfam5 responded

first of all you never called us the whole time you had marys car. the only updates we got is when I came in and checked.I was patient each time and polite to chris. We were never informed you sold the car until i took the license plate in to be updated which is what chris told me to do a week earlier. I said mary would have the car therer the next morning if you could give her another car to drive and you said yes. due to past experienceas with you mary called ford customer service . they said to hang on to the car until they checked into it. you came to her work place the next day with no warning or phone call. the only call we recieved was at 200 that afternoon about the time you got the car. we never blocked your number or refused to answerd the phone because you never called.that is how it went and the fact that you are lying is an indication to these fine people of arcadia of how your delership is.

Jan 11, 2023 -

metalfam5 responded

they told us we couldnt have a loaner from the start. tim kratzer got us the car a month later . rob told mary "yes, thats why he isnt here anymore". i wonder what you pay for a posative review. shafty dealership!

1
...
5
6
7
...
35