Destination Ford Dumas

On a road trip. Car overheated pulled into Destination Ford of Dumas. Service department got me in. Need parts they went to Amarillo got what they needed to get back Car overheated pulled into Destination Ford of Dumas. Service department got me in. Need parts they went to Amarillo got what they needed to get back on the road. Wasn’t expecting the cost but they did a great job made it affordable so myself and family could get back on the road. Called them on our trip worked out a deal and they delivered the vehicle to me in Big Spring. Thank you Crystal, Joe, Kenny, Julian, and James for taking care of us. More

I have never heard of this dealership, and they had an AI reach out to me via cell phone and spam me. This is nuts. I didn’t ask for you to text me, I am not in the market for a car and the fact that you are reach out to me via cell phone and spam me. This is nuts. I didn’t ask for you to text me, I am not in the market for a car and the fact that you are using AI TO SPAM PEOPLES PHONES is ridiculous. I will NEVER shop here. More

They're quick to sell - they do not follow up on promises I dealt primarily with Joel on the phone. When we came to some sort of terms I was passed to Dennis who was supposed to finalize the deal. I was tol I dealt primarily with Joel on the phone. When we came to some sort of terms I was passed to Dennis who was supposed to finalize the deal. I was told that I qualified for a $750 incentive as a veteran, however, when I came in to sign the paperwork and pick up the vehicle Ron initially forgot - then only gave me a $500 incentive. Did he pocket the $250???? Ron was all "car dealer" smoozy and talkative. He never gave me any paperwork at the time of purchase - promising to Fedex the paperwork the next day. That was on the 9th of July. I called last week and Ron told me that he forgot and he would make a copy and send it out that day. Today is the 28th of July, and I still have not received the paperwork from the purchase of my vehicle. I called and asked that Steve the general manager contact me - he never followed up. I had to call him back. I have not reached him yet - so I do not know what their resolution will be - if any............ If you are an out of town buyer - beware! Their commitment is to their $$ pocket book $$ and not to the customer. Added 13 Aug 2015: Steve made amends. Errors were made on the dealers part of this deal. Fenton Ford mailed me a check for $250 that they failed to give me credit for initilally. Joel did a great job during the entire transaction. Despite a very strong dislike for surveys - I filled one out for FOMOCO also. It was also negative. I believe that Steve and the employees @ Fenton Ford will make a better effort in the future. My initial review stands because in the customer service business usually the first impression is the lasting one. More

No pressure great service and comfortable buying experience Ron Garverick made my experience buying my first car in 20 years an awesome experience! Not only was he patient with my limited knowledge about purch Ron Garverick made my experience buying my first car in 20 years an awesome experience! Not only was he patient with my limited knowledge about purchasing a car in the present but I was ill at the time of buying and he explained every aspect with expertise. Very friendly and no pressure. I will take my son to buy his next car to Fenton and plan to share my experience with friends. More