Destination Nissan

Sorry if this is a little long, but I recommend reading the entire 5 star experience. I visited, phoned, and emailed multiple dealerships from Boston, to Southern NH, to VT and everywhere in between. the entire 5 star experience. I visited, phoned, and emailed multiple dealerships from Boston, to Southern NH, to VT and everywhere in between. Between all communication channels, I would estimate that I spent close to 15 hours talking to, emailing, and traveling to multiple dealerships searching for, not only the perfect car, but someone that I felt I could trust to look out for my best interests. I wish that I just STARTED with Destination Nissan. From the first moment that I clicked on the 'chat now' button, and was connected to Suzanne Bisson, I knew this was going to be a different experience. Suzanne conveyed a very friendly message, and an immediate knowledgeable response to my question. While they did not have the car that I was looking for, she provided a solution, and a plan to acquire the actual auto that I used as an example. Within an hour, I was talking with Suzanne on the phone, and she had already detailed out how they were going to get the vehicle, and when it would be delivered. Superior service, but here's where it gets better. In general conversation about scheduling a visit, I mentioned something very subtle about the color of the car being blue (which I liked), but perhaps with some hesitation ( my preferred color was white, or silver). The call ended. Suzanne phoned me back about 15 minutes later, and mentioned that she thought there may have been some hesitation in my voice about the color, and asked if I was really comfortable with purchasing THAT car. She didn't want me to purchase something that I would not be comfortable with down the rd. When I explained why I would prefer a lighter shade vs a darker shade, she offered to a thorough search to locate exactly what I was looking for, and with the same options. Within another 30 minutes, the car was located a couple of hundred miles away, and already scheduled to be delivered. Destination Nissan, the best quality a sales person can have, is the ability to listen to what a customer is saying, even if they are not saying it. Suzanne did this brilliantly! After securing the car, Suzanne connected me to James (Jim) Desantis. Jim phoned me back that evening to introduce himself, and reassure me that he was going to do everything he could to make sure this transaction was a smooth as possible. We spoke for 30 minutes on the phone well after his dealership had closed for the evening. All on his own time, he wanted to make sure that I was absolutely comfortable with the process. When I mentioned that I was still working too, he read between the lines (like Suzanne), and realized that maybe the phone wasn't the best channel to communicate with due to my time being limited. He offered his cell phone for texting, and his personal email allowing me to communicate on the fly. In addition, and because I asked for it, I received constant updates on the status of the vehicle. His responses were immediate when I had a question. Communicating via my preferred method, this transaction was negotiated practically before I even walked into the formal dealership. I cannot tell you how much time that saved me. When I did visit the dealership (all within two days of my initial contact), the car was there ready for the test drive. I met Jim, and we took the car for a drive. Not once did he put any pressure on me to get the transaction over with, instead, he focused on making sure I was fully comfortable with the vehicle, and answered all of the remaining questions that I had. Once inside the dealership, I met, and thanked Suzanne for her superior service, then sat with Jim to go over the paperwork. He explained everything thoroughly, and if he didn't have an answer to a question, he immediately went to get an answer (vs coming back to it a later point). Within an hour or so, my trade-in was fairly agreed upon, all the paperwork was completed, and I was able to leave with my vehicle. Not once did Jim, or anyone else for that matter, make me feel rushed, or pressured. I could have taken two hours, and I still believe they would not have rushed me. The numbers were EXACT to the original negotiations. No hidden fees...no add-ons. Again, I know this is long, but James and Suzanne completely customized this buying experience around my needs. This just doesn't happen at other dealerships. Of course it's important to shop around. It's a big purchase. Start with Destination Nissan, however (they did have the best price though). Chat with Suzanne online, and then ask for Jim Desantis. Destination Nissan is not like the other dealerships. They really are top notch, and I could not be more impressed with everything they did for me. Thanks Jim and Suzanne! PS, I've had a few questions after the sale. Jim always provides an immediate response, and solution to anything that I ask for. He promised to, and has delivered on, making sure I'm comfortable after the sale, too. I truly feel as though I could contact this dealership at any point after the sale for support. This is more important than the sale, in my opinion, and a huge value. I will continue to send people to Destination Nissan, and not just because of their competitive pricing, but because of Jim and Suzanne. More

The costumer service was great. Right when we got there someone greeted us immediately and didn't make us wait. Joe helped us and made the quality of work easy for us and really quick. The workers were rea someone greeted us immediately and didn't make us wait. Joe helped us and made the quality of work easy for us and really quick. The workers were really friendly and tried to work with us as fast as possible and tried their hardest to give us the price we wanted for the car. Joe worked really hard to give us the price we wanted for the car and so did the manager. We ended up getting a price incredibly close to what we hoped for and we are really happy for that. Overall this was a great experience and I would recommend Destination Nissan to anyone looking for a car. Thank you to everyone at Destination Nissan and especially thank you to Joe. The department should be proud to have a worker like Joe, he was the best dealer we've ever worked with. You were all great, i'll look forward to working with you all again in the future. Again, thank you. More

My salesman at destination made the difference.I've bought a number of new cars over the years and dread the process of tireless negotiation to try to save maybe several hundred dollars. Joe Amish was bought a number of new cars over the years and dread the process of tireless negotiation to try to save maybe several hundred dollars. Joe Amish was straight forward with no (games). Thats what made our sales experiance. Thanks Joe. More

I was met by Rickie Massie when I initially walked into Destination Nissan to ask about a new Xterra and was pleased with his laid back and candid approach that I found non-intimidating and helpful. Throu Destination Nissan to ask about a new Xterra and was pleased with his laid back and candid approach that I found non-intimidating and helpful. Throughout the sales process I was very happy with Mr. Massie's assistance and eventually chose to buy a new Xterra from him and Destination. I'm very satisfied with the experience and would recommend Destination Nissan and Mr. Massie, in particular. More

Our primary salesperson was Zac who was very professional and honest. We also worked briefly with Greg who also treated us very respectfully and professionally while we were waiting for Zac to complete a tra and honest. We also worked briefly with Greg who also treated us very respectfully and professionally while we were waiting for Zac to complete a transaction with another customer - Zac had previously told us that he had another customer coming so were weren't being inconvenienced by waiting. Overall it was a pleasant experience. I would have like the Destination Nissan to do more and get our CT registration completed for us as other dealers in other border states like Rhode Island & Mass. provide this service for Connecticut customers. More

I can't say enough good things about Destination Nissan. My boyfriend and I were impressed by both the friendliness and knowledge displayed by our salesman, Joe Amash. From the minute he met us, it Nissan. My boyfriend and I were impressed by both the friendliness and knowledge displayed by our salesman, Joe Amash. From the minute he met us, it was clear that his main goal was to make sure we were happy. There was no pressure like there was at other dealerships we visited. He showed us the cars we initially came to see, and was patient as we chose from other cars in their vast stock. We were able to take our time and select the car that was the exact match for us. Joe and the financing staff, particularly Tyson Mannix, worked very hard together to get me into my car at a price I was happy with, and Joe even came to pick me up so I could drive home from the dealership in my new car! For a first time car buyer, I was very pleased with Destination Nissan, and I do not hesitate to recommend them to my friends who are looking for a no-hassle car buying experience. More

Vinny Notaro went above and beyond to make my experience as pleasant as possible. He did a great job as i am a satisfied customer. I will come back and i will recommend Destination Nissan to my friends an as pleasant as possible. He did a great job as i am a satisfied customer. I will come back and i will recommend Destination Nissan to my friends and family. More

I did not purchase my Nissan from there however we have been going here to have our vehicle serviced. Every time we bring the vehicle in for a specific issue it never seems to show up there. They still cha been going here to have our vehicle serviced. Every time we bring the vehicle in for a specific issue it never seems to show up there. They still charge us a deductible. No sooner than we pull out of the lot does the issue show up again... schedule ANOTHER visit... suddenly there is the issue... and another deductible. Destination Nissan has had my vehicle for over a week and it is STILL NOT FIXED after being promised 2 separate days it would be done. Every time you call the service department no one answers so you are playing a game of phone tag. I have NEVER been more dissatisfied with a service department and I would NEVER ever recommend anyone to go there. More

I had a great experience at Destination Nissan. At first, I thought I wouldn't qualify for financing, but the dealership worked very hard to find me a loan which I was approved for. I highly recommend them w I thought I wouldn't qualify for financing, but the dealership worked very hard to find me a loan which I was approved for. I highly recommend them without reservation. More

My "new car" shopping experience was pleasant and easy from beginning to end. Our sales representative was Ricky. He was very helpful, pleasant and knew all the details needed by an experienced and easy from beginning to end. Our sales representative was Ricky. He was very helpful, pleasant and knew all the details needed by an experienced salesman. I made my selection on Sunday and drove away with my new Nissan on Tuesday; very quick and all the paperwork was in order when I got there. This is my first Nissan and my total experience with Destination Nissan was positive. I highly recommend this dealership and ask for Ricky, he's the man!!! More