Destination Nissan

Good Service Department, But Needs Some Improvement. Last year I purchased my 2010 Dodge Charger from Albany Dodge and was very pleased with their sales personnel and the overall experience. They were not pu year I purchased my 2010 Dodge Charger from Albany Dodge and was very pleased with their sales personnel and the overall experience. They were not pushy and very pleasant to work with on the purchase after I had test driven several vehicles over two days. 6 months after my purchase though I had a problem with the chrome bezel on the cup holder pealing. I brought it in to their services department and they informed me it was still under warrantee for replacement of the part, so no cost to me. They said they would order the replacement part and call me when it came in. 4 weeks later I had still not received a call so I called them. They said the part had come in, but because I never came in for it they sent it back. I told them that no one had called me so I had no idea it had come in. They said they would have to re-order the part and promised that I would be called when it came in (no apology). The service person said it would probably arrive in a week. I waited two weeks, no call, I called them and was informed that it was there and had come in that Monday (it was now Thursday), I told the person that I had not been called again and she apologized and scheduled my appointment. I arrived a week later for my appointment, I was there for an hour when the service person came and informed me that they had been sent the wrong part, they would reorder the correct part and call me when it came in to reschedule my appointment. I reminded them that they needed to call me this time as no one ever called me the last two times. 3 weeks later I received a call that the part had come in and we scheduled another appointment. I arrived later that same week for my appointment. After waiting 20 minutes the service person came to me and told me they had ordered the wrong part. I was not happy at this point and told her this was the second time they had the wrong part and had wasted my time. She did at least apologize and this time sent the parts person out to the car with me for me to "show" him what part I needed. I thought this was rediculous, as they had already inspected the part originally and should know what part to order, in any case I remained my composure and showed the parts person "exactly" which part was needed. He wrote it down and apologized and said he would order the part right away. They again said they would call me when it came in. 4 weeks later I had still not received a call. I called them and was informed the part was there, I asked them if they were sure it was the right part as they had ordered the wrong part twice before. She said they had the correct part this time. We scheduled my appointment and when I went in they finally had the correct part and were very quick in installing it and did a very good job of installation. During this 6 month time frame I had also had 2 oil changes done and a fog light replaced. Those services were very well done with no issues, but this cup holder part replacement was very frustrating and annoying. It's not even that the actual service people are not pleasant to deal with, they are, but the department does need some work with regards to ensuring they order and then receive the "correct" parts, and with their follow-up to calling their customers once the parts do come in. I would also recommend that the double check they have the correct parts before they call the customer to schedule the appointment in order to avoid having their customers comer in for nothing and loose time at work for no reason, and to avoid the frustration that both they and their customers have to deal with when this happens. More

I have been geting my car serviced at Albany Dodge since I purchased my van last December 2011. And they have the most perfessional dealership that I have encountered in many years. They are very courteous, I purchased my van last December 2011. And they have the most perfessional dealership that I have encountered in many years. They are very courteous, clean comfortable service waiting area, and they do fast and quality work. They care about you as customer. More

Impressed with quick efficient system for the buying Impressed with quick efficient system for the buying process. Mike Vitallo handled all the questions about the vehicle, provided all the n Impressed with quick efficient system for the buying process. Mike Vitallo handled all the questions about the vehicle, provided all the necessary information about the purchase and any future questions that may arise about service procedure. paul dillon More

Pleasant to speak with and make appointments with. I did have to remind them about the coupon when at the cashier on the last 2 occasions, because they had not been applied. Then the total cost was cheerful have to remind them about the coupon when at the cashier on the last 2 occasions, because they had not been applied. Then the total cost was cheerfully recalculated. More

Vince was great to work with, he had exceptional follow up. He was a pleasure to work with!!!! This is my 3rd car from Albany Dodge, great dealership! up. He was a pleasure to work with!!!! This is my 3rd car from Albany Dodge, great dealership! More

They had exactly what we were looking for. It was an extremely smooth transition from one vehicle to another and the sales professionals were very knowledgeable. extremely smooth transition from one vehicle to another and the sales professionals were very knowledgeable. More

they promise me a 32 tv never got it no call y but the service center i think is 1 of the best i been 2 service center i think is 1 of the best i been 2 More

it was a great time every one was nice and helpfull the suv is great i would go there again and reamend other peaple there suv is great i would go there again and reamend other peaple there More

I would recommend this dealership. The prices were very reasonable and the service was good. The reason that I could not give the dealership a "great" rating is just because of the length of time that we reasonable and the service was good. The reason that I could not give the dealership a "great" rating is just because of the length of time that we spent sitting in the dealership. We were told to come in to pick up our new vehicle, but when we got there the Motor Vehicles paperwork was not ready. It ended up taking two hours to get everything done because we had to wait over an hour for paperwork. I have heard that there is quite a bit of waiting at most dealerships, so I'm going to assume that this is the norm. Other that that, we were very pleased with our time at Albany Dodge. They offered us a fair price for our trade and secured us a great interest rate for our loan. The salesman was very accomodating and went out of his way to make our time sitting in the dealership pleasant. I will definitely consider Albany Dodge when I am in the market for another vehicle. More

Had a great buying experience. No pressure and easy from start to finish. Would recommend to anyone. Fastest and easiest new car experience ever, by far. start to finish. Would recommend to anyone. Fastest and easiest new car experience ever, by far. More