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Dewey Dodge Chrysler Jeep Ram
Ankeny, IA
675 Reviews
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Showing 675 reviews
June 24, 2017
the friendly dealership The salesman Tony Fitzmorice. Put up with my countual stopping and kicking TIRES. Very professional. Enjoyed the conversation and visiting. When it ca The salesman Tony Fitzmorice. Put up with my countual stopping and kicking TIRES. Very professional. Enjoyed the conversation and visiting. When it came time to but. They stepped up and hit a HOME RUN ! My kind of salesman and leadership. 🚘? Thanks from Gary and Mary Dixon Oskaloosa Iowa More
by willys car nut
Employees Worked With
Tony Fitzmaurice
June 10, 2017
they are not to be trusted me and my sister went looking for a car as she was looking to get something with more room.she got a vehicle and a lot more.the guy tells her about di me and my sister went looking for a car as she was looking to get something with more room.she got a vehicle and a lot more.the guy tells her about different warranty's one of which covers her tires but does not tell her it only covers her tires if she has a blowout.they are cons do not trust them More
by neadesrobyn
Employees Worked With
can not remember his name
June 10, 2017
Purchase and customer survice Recently purchased a used Jeep from Dewey Dodge. Worked with Rob Gora, he was very helpful and courteous throughout the process. We went in when they Recently purchased a used Jeep from Dewey Dodge. Worked with Rob Gora, he was very helpful and courteous throughout the process. We went in when they opened, and were out with keys in hand by early afternoon. There were a few minor issues that were fixed by the dealer (windshield chips), and Rob also handled most of that coordination. I don't really enjoy the car buying process, but if/when we need to purchase another Jeep/Dodge, I would give Dewey the first opportunity. More
by First Jeep
Employees Worked With
Robert Gora
June 07, 2017
New Car Went to this dealership looking for a new vehicle, after checking out multiple places, and found the perfect car for my little family at an affordable Went to this dealership looking for a new vehicle, after checking out multiple places, and found the perfect car for my little family at an affordable price and with a great warranty. I feel like I got really lucky! Got my dream car that was much safer and got rid of an old lemon. Not to mention it is beautiful! Will be returning in the future for other cars. More
by dbajrak
Employees Worked With
Almir Smailbegovic
June 05, 2017
A relaxed, yet knowledgable experience. I came in looking to trade my 2006 Jeep Wrangler for a new or almost new one. Justin was great, answering my questions about the different options on I came in looking to trade my 2006 Jeep Wrangler for a new or almost new one. Justin was great, answering my questions about the different options on each Jeep package, and helped me get the most for my trade-in! Then, following the paperwork, he went over all the gadgets, set up my bluetooth and voice recognision for hands-free... wonderful!! More
by Jeep#3
Employees Worked With
Justin Carter
May 18, 2017
A few service hiccups but they made it right! Update: Below was my initial review but I wanted to follow up saying that James (Brand Advocacy Manager) and Trent (service dep) made things right wit Update: Below was my initial review but I wanted to follow up saying that James (Brand Advocacy Manager) and Trent (service dep) made things right with me. My vehicle was fixed, communication was excellent, and I was taken to my house and picked up when vehicle was fixed. I realize that sometimes the ball is dropped when it comes to customer service but it's awesome that the folks at Dewey took the time and effort to make it right. They could have blown me off being such a big dealership but they took the time to listen to me about my concerns and made it right. I love my RAM! I purchased my first ever brand new vehicle from Dewey Dodge. I worked with Mark Landergott. I thought he did a very good job and I felt good about my purchase. I would definitely purchase again from Dewey, or so I thought. Since the day I signed papers i’ve been let down with staff communication and customer service. When I bought the Ram 1500 Bighorn I swapped out tires and got a leveling kit ordered with the purchase. I was told to bring it in at my apt time and it would take 1 to 2 hrs. I had plans that evening. Long story short, nobody told me what was going on and I had to ask multiple times what was taking so long and it turned into a 5 hr deal. It messed up my entire evening. Brought my truck in for the first oil change which was fine. Then I noticed an oil spot in my driveway before I brought truck in for it’s second oil change. Spot got bigger. I asked to be told what was causing the leak since this was my first brand new vehicle, I was worried. Nobody told me anything. I had to ask three times and was finally told it was a known issue with that filter. Ok, that would of been nice to know and someone could have explained that to me. So now, right before my third oil change, my service engine light comes on for a half day and says fuel sensor error a few times. Then shuts off. I had an 8:30am apt on Wed May 17th and asked to have that looked at. Arrived at 8:20 am and said I was there for my oil change, tire rotation, car wash (last one in the package deal) and wanted to know if the sensor was a big deal. Trent who was working with me said there were errors being read and since the truck was under warranty he’d advise to have it looked at. Ok, great. How long? I was told shouldn’t be too long but didn’t know for sure. This was 8:30am. I decided to get a ride to gym and workout. Got brought back at 10:30am. Still no news. I was taken to a friends house. I was called at around 4pm asking if they could keep the truck over night. Wow, but ok. I had to call in today around 11am to see what was going on. Once again, no news. I mean really? Is this normal? At 1pm Trent calls and says my truck needs a new fuel pump but it’s on back order so I can get truck and make an appt when the part comes in. This is 1pm. At 3:15 pm I call Trent again asking why the driver hasn’t showed up. Now it’s 4:45pm and i’m typing this and nobody has picked me up. Is this normal customer service from Dewey? Can you see where a customer might not like this? I think something needs to be done with how you handle this. More
by Hunter for life
Employees Worked With
Mark Landergott
May 16, 2017
2017 Dodge Ram 2500 Brought in brand new truck, was rushed through and felt I was a burden. Do not believe truck was checked completely. Filled out survey, voiced my diss Brought in brand new truck, was rushed through and felt I was a burden. Do not believe truck was checked completely. Filled out survey, voiced my dissatisfaction. Believe nobody cared, never heard anything as far as trying to satisfy me. More
by Ranger53
Employees Worked With
Todd Christeson
May 15, 2017
Almir Very knowledgeable about the New Compass. I thought his customer service was excellent. He helped me find the right vehicle for my needs. Nyles W Very knowledgeable about the New Compass. I thought his customer service was excellent. He helped me find the right vehicle for my needs. Nyles Walter did a good job helping me with all the financial tasks that needed to be completed to drive the vehicle home. Very polite and friendly individual. More
by film123
Employees Worked With
Nyle Walters, Almir Smailbegovic
May 09, 2017
Great customer service...very patient...test dove with 3 kid Had a great experience with Almir today, he has arrest personality and I felt he was get straightforward and knowledgeable. He endured picking kids up Had a great experience with Almir today, he has arrest personality and I felt he was get straightforward and knowledgeable. He endured picking kids up and dropping them off at home during our test drive. 😲😅 More
by Elizabeth.xoxo
Employees Worked With
Casey, Almir Smailbegovic
May 04, 2017
Service said nothing wrong..how wrong they were 2012 Dodge Ram limited with 70,000 miles. Had my annual check up at my mechanic he said the knocking noise we hear when cold is a exhuast manifold 2012 Dodge Ram limited with 70,000 miles. Had my annual check up at my mechanic he said the knocking noise we hear when cold is a exhuast manifold leak either a broken bolt of cracked manifold. Took it to Dewey service they said nothing wrong it is the Hemi tick that happens on all Hemis. Told my mechanic and he told me to take it to another dealership. So I did and guess what 1 broken exhaust manifold bolt on each side. Sad thing is this is warranty covered item.... Service like this at Dewey makes it hard to do business there unfortunately. More
by adams50168
Employees Worked With
do not remember, Chase Johnson
