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Dewey Dodge Chrysler Jeep Ram
Ankeny, IA
672 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 672 reviews
November 13, 2015
Worst experience ever Nobody listens to what you say. Nothing but lies from sales manager. Yes that is a strong accusation but 100 percent accurate. Accessories department Nobody listens to what you say. Nothing but lies from sales manager. Yes that is a strong accusation but 100 percent accurate. Accessories department is utterly incompetent so if you decide to buy at least save yourself the headache and go elsewhere. The salesman I had was the only positive thing about the entire dealership. More
by Badexperience
Employees Worked With
Shane Wong
November 02, 2015
From a loyal Mazda now a proud Jeep Trailhawk Owner Greg Tellis he treated me like gold. His professionalism is beyond words. Greg seen me through the process; making sure I was satisfied. When approach Greg Tellis he treated me like gold. His professionalism is beyond words. Greg seen me through the process; making sure I was satisfied. When approaching me, he greeted me with a friendly smile, making me comfortable & put me first! Being a loyal Mazda owner, I was new to the Jeep world; of course having questions after I left the dealership, the next day I called, and Greg was able to answer them with the same professionalism & attitude over the phone, making the transition from Mazda to Jeep smooth. With that & much more I could say, I sincerely appreciate your outstanding customer service & salesman ship Greg. The diligence & dedication demonstrated to me, I felt as the customer, I was high quality. Now it's time to add on a few things I are on my wish list. Also we can’t forget about Patrick Burrell; his communication was and tentativeness was outstanding, as he showed me the controls of the Jeep. Thank you Patrick! Thank you all so much. Continue serving the customer, with positive flawless customer service. More
by tmsmith1
Employees Worked With
Patrick Burrell, Greg Tellis
May 27, 2015
fast friendly and great experience This is the fourth vehicle I have bought here and always a great experience no pressure good deals and great service good quality and the best set up This is the fourth vehicle I have bought here and always a great experience no pressure good deals and great service good quality and the best set up team More
by David greg
Employees Worked With
Joseph Miller, Roger Bill
May 25, 2015
Dewey is the BEST My wife and I recently purchased a used vehicle at Dewey Chrysler Jeep Dodge Ram. From the first contact until we drove away from the dealership, I c My wife and I recently purchased a used vehicle at Dewey Chrysler Jeep Dodge Ram. From the first contact until we drove away from the dealership, I can only describe our experience as A+++. Chris Leo and John Smith were so hospitable to us throughout the transaction. Both were very honest and hard working, and Chris was able to make what was a good deal into a GREAT deal! We flew all the way to Des Moines from Spokane Washington, and John picked us up at the airport! When we arrived at the Dewey dealership, our truck was parked right out front, detailed, full of fuel, and ready to test drive. We received the "red carpet" treatment at Dewey, and we love the truck that we purchased. I will recommend Dewey Chrysler Jeep Dodge Ram to all my friends and family! More
by zagsfan
Employees Worked With
Chris Leo, John Smith
May 20, 2015
Awesome service, attention to details We traded in our 2012 Dodge Ram on a new 2015 model. The knowledgeable service and professionalism was the icing on the cake. We never felt pressured We traded in our 2012 Dodge Ram on a new 2015 model. The knowledgeable service and professionalism was the icing on the cake. We never felt pressured as we browsed the large selection of vehicles. The whole experience was painless and at our speed. Love our new truck! More
by David and Shelly
Employees Worked With
Christi Adams
May 17, 2015
since we bought the car We bought used crystal 200. My wife and I loved working with our sales guy Cisco garcia. But since have not been happy. The car was still under factor We bought used crystal 200. My wife and I loved working with our sales guy Cisco garcia. But since have not been happy. The car was still under factory warranty. And was having issue with low anitfreze and blown speaker. And bad antenna. When my wife was told to bring it to there service department. Was disrespected and they tried talking down to her. And after a hour of argue with them. The only thing they would do was fill the anitfreze. But is stead they over filled it. Never checked antenna or speaker. Would never bring it back to there service department. And now paint is blistering in more then one area of my car. Which they claim is a bad rock chip that was no fixed correctly. The used car manger was great. They r going to fix door even no they claim not covered under warranty. But there is to more spots doing same thing. It was certified pre-owned. No were in there car-fax did it say the was damage that was repaired. Its like damage was just paint over to fill damage and it only took less then one month after we bought car to noticeable show again. More
by Greteman4200
May 15, 2015
Where do their technicians come from? 3 times in the last 4 years the oil fill cap was left off after they changed my oil. The first time I drove 300 miles before I realized it. There was 3 times in the last 4 years the oil fill cap was left off after they changed my oil. The first time I drove 300 miles before I realized it. There was oil everywhere! I called and the service manager, Mark, said to bring it in and they would change the oil again and clean up the engine, which they did. 2 weeks later, the engine started sounding and acting strange. I knew it had to do with the previous issue and having oil all over the engine. I called and again Mark said to bring it in and they would give me a loaner car and spend the day cleaning things up good, which they did. I thought that would be the end of it, and wanted to give them the benefit of the doubt that mistakes happen, but then 6 months later, 100 miles after an oil change, my engine started to smell and smoke and sure enough, the fill cap was off again! I called and left a message in Mark's voicemail but never heard back. I drove it there first thing the next morning and was told Mark was no longer there. (Good for him) They changed my oil again, but at this point I have to keep going back because if there's a future issue with my jeep due to their errors, I want them to be accountable. So after every oil change I have them pop the hood before I leave and would you believe they left the fill cap off again?!? At this point I don't care about them being accountable for possible future issues. I just want to go where the technicians know what they're doing, which clearly the Dewey techs do not. After every oil change I complete a survey and mentioned the problems I had when they occurred, but never heard from anybody. Never going back, will never recommend them. More
by Angela N
Employees Worked With
Kathleen Brace
May 13, 2015
Purchase a new car I went to test drive two cars. I let the sales person know I have been searching for the right car for my needs. I would not be buy I g a car today s I went to test drive two cars. I let the sales person know I have been searching for the right car for my needs. I would not be buy I g a car today so I did not want ant pressure. She was great not pressuring me. But after I had said I would not be buying today she went and got her sales manager. What an a piece of work. He was the worst I have ever seen. Because of how he treated the sales lady I would not go back there.. I would buy a car from her but not if he was involved. I dont remember his name More
by Tarheel7
Employees Worked With
Christi Adams
April 19, 2015
Never dread car buying again I had a great experience at Dewey the salesman Tony was great to work with, he answered all my questions and listened to what I needed. The process wa I had a great experience at Dewey the salesman Tony was great to work with, he answered all my questions and listened to what I needed. The process was simple and best car buying experience I've had (and I've bought 17 cars) thanks again Tony and the whole dewey crew! More
by Bohdi22
Employees Worked With
Izy viso , Roger Bill, Tony Fitzmaurice
April 10, 2015
Jennifer Buenger Excellent service very impressed. It was a long trip but after the service on a previous car purchase we decided that another drive to Dewey Dodge was Excellent service very impressed. It was a long trip but after the service on a previous car purchase we decided that another drive to Dewey Dodge was well worth the 3 hour trip. More
by Jbuenger
Employees Worked With
Alex Westra, Austin Quinn, Greg Tellis
