Dewey Dodge Chrysler Jeep Ram

I think its humorous that I was sent a letter from Dewey stating how great they are and if I would rate and review them, when I had a personal conversation with the Sales director informing him of my horrib stating how great they are and if I would rate and review them, when I had a personal conversation with the Sales director informing him of my horrible experience with them. Are they stupid? Andrew Parks was nice up until the point that we asked to go even lower on the van or we are walking and he had the audacity to ask us with attitude "why we even came"? That made things sour real quick. My husband, my two girls ages 2 and 11 months, and myself waited from 2:30pm til 6:15pm to go in and get financed. Thats almost 4 HOURS sitting in a lobby with a baby and a toddler. Then we finally meet our finance guy Rob Hines who was trying to selling us crap that -DO YOUR RESEARCH MIGHT I ADD we didn't need. Straight up LIED to us and told us we had to have it. Once again, another BULLHEADED move from the arrogant fool saying to us (after we declined a $2000 warranty for 2 years. (Psh! Who in their right mind?!) He said to us "I don't know how you guys think your going to pay for this van if it breaks down". Ohhk! SO wait a minute Rob, what are you selling me and piece of crap?? Also, who do you think you are to make such a statement about our financial situation. These are just a few of the many mistakes that this dealership made. I will NEVER buy a car from them again and I will CONTINUE to spread the word of my horrible horrible horrible experience. More

I WENT TO THIS DEALERSHIP LAST WEEK TO PURCHASE A NEW JEEP. I CHOOSE THIS ONE BECAUSE IT WAS CLOSE TO MY HOME. WHEN I GO TO A DEALERSHIP I LOOK AT THE SALESMAN AS SOMEONE TO HELP YOU GET THE DEAL YOU WAN JEEP. I CHOOSE THIS ONE BECAUSE IT WAS CLOSE TO MY HOME. WHEN I GO TO A DEALERSHIP I LOOK AT THE SALESMAN AS SOMEONE TO HELP YOU GET THE DEAL YOU WANT THEN SEND IT OFF TO THE MANAGER TO APPROVE IT OR COUNTER OFFER, LAST I KNEW THAT WAS HOW IT WORKS. I HAD TALKED BACK AND FOURTH WITH JOE FOR ABOUT A WEEK TRYING TO FIND THE JEEP THAT WAS PERFECT FOR MYSELF THEY HAD ONE ON THE LOT THAT I WANTED BUT WAS A LITTLE OVER THE TOP ON ACCESSORIES. SO JOE FOUND ONE SIMILAR AT ONE OF THEIR OTHER STORES. THE FIRST JEEP WAS 40,000. THE SECOND JEEP WAS 37,000 THE SALES MANAGER SAID THEY WOULDN'T BE ABLE TO GET ME IN THE FIRST JEEP FOR UNDER A 750 PAYMENT WHEN SOMEHOW THE SECOND JEEP THAT WAS 3,000 LESS THEY GOT ME A 589 PAYMENT ON. 3,00O WOULD NOT OF MADE THAT BIG OF A JUMP IN PAYMENTS. ROGER JUST DIDN'T WANT TO SEE ME IN THIS JEEP. I HAVE A FEELING IT WAS BECAUSE I HAGGLED WITH HIM ON THE FINAL PRICE OF THE JEEP TOO MUCH. THAT ISN'T EVEN WHY I AM WRITING THIS REVIEW THOUGH! WE HAD FINALIZED EVERYTHING WITH THE SECOND JEEP AND I HAD SIGNED THE INITIAL OFFER ON PAPER THAT TOLD ME MY PAYMENTS AND THE PRICE OF THE JEEP. I TOLD JOE I STILL HAD SOME STUFF TO EMPTY OUT OF MY TRUCK AND THEY HAD TO DO A DETAIL AND SOME WORK ON A LIGHT THAT WOULDN'T SHUT OFF ON THE JEEP. I TOLD JOE I WOULD GO DO MY THING AND WILL BE BACK IN 1 HOUR. I CAME BACK IN 1 HOUR AND THEY SAID THAT THEY MADE A MISTAKE ON MY PAPERWORK! THE ORIGINAL PRICE THEY QUOTED ME WAS AROUND 31,000 AND A PAYMENT OF 539. WHICH WAS PERFECT FOR THIS JEEP! WHEN I GOT BACK AND THEY HAD TOLD ME THEY MESSED UP. THE JEEP WAS 6,000 MORE THAN WHAT I HAD SIGNED FOR... I ASKED IF I COULD HAVE MY ORIGINAL DEAL AND THEY SAID NO! THEY ALSO SAID THEY WOULD HAVE MY JEEP DONE WHEN I GOT BACK AND IT WAS IN THE SHOP TILL THE NEXT DAY! I PICKED IT UP AT 5PM THE NEXT DAY. TALK ABOUT NOT HAVING GOOD COMMUNICATION WITH YOUR SERVICE DEPARTMENT. EVEN BETTER THE FIRST DEAL I SIGNED JOE MILLER TOLD ME THAT IF HE JUMPED UP THE 31,000 PRICE BY 500 HE WOULD GIVE ME A 500 DOLLAR GAS CARD. I TOLD HIM WHAT WOULD BE THE BENEFIT OF THAT. BUT WHEN I THOUGHT ABOUT IT AFTER THEY JUMPED UP THE PRICE 6,000 ON THE JEEP WHEN I GOT BACK I DESERVE THE 500 DOLLAR GIFT CARD BECAUSE ALL I NEEDED WAS AN EXTRA 500 DOLLARS IN SALES TO GET THAT GAS CARD! WELL I TOLD JOE THIS HE KEPT TELLING ME HE WOULD SEE WHAT HE COULD DO... THEN EVERYBODY THAT HAD THE SAY IN GETTING ME THE 500 GAS CARD WERE SUDDENLY TO BUSY TO HELP ME. I BROUGHT IT TO THE ATTENTION OF CHARLES IN FINANCE AND HE BASICALLY TOLD ME I GOT TOO GOOD OF A DEAL ON THE JEEP AND I WASN'T GOING TO GET IT. MIND YOU IT WAS A PROMOTION THEY WERE RUNNING FOR EVERYBODY THAT MONTH! I JUST WANT WHAT I SHOULD OF RECEIVED, THE 500 DOLLAR GAS CARD. THERE WERE A FEW OTHER THINGS THEY DID SHADY. THE CHARGED ME FOR GAP INS. A THEFT PKG I DIDN'T NEED AND I KNOW WE HAVE THE FINAL SAY BUT ALL I DESERVE BECAUSE I WAS TOLD I COULD HAVE IT WAS A 500 DOLLAR GAS CARD THAT EVERYBODY ELSE WAS GETTING THAT DAY! TO THIS DAY I STILL ASK JOE AND NO RESPONSE! BUT HE WAS SO RESPONSIVE BEFORE THE DEAL. ALL THIS PLACE WANTS IS TO GET THE DEAL OVER WITH AND THEN THEY ARE DONE! I WONDER IF A LAWYER WOULD AGREE WITH ME THAT I SHOULD OF RECEIVED THAT FIRST DEAL I SIGNED FOR??? More

The dealership really shines at the sale. Like you are their only customer. They beg you to write a review on this site right away and really, why wouldn't you give them a good review? You have a shiny n their only customer. They beg you to write a review on this site right away and really, why wouldn't you give them a good review? You have a shiny new car; you're happy and a good review is imminent. Our original review was great. They really should beg you to write a review after you've had to deal with them after the sale. We had our vehicle two months and it was in the shop 3 times. Service acted as if it was an inconvenience to deal with us. A far cry from the helpful salesman who wanted a commission. We finally traded our vehicle in for a new vehicle at a different dealership and found out Dewey padded some numbers on a sales agreement. When we signed our purchase agreement at the time of sale Drew 'threw in' a vehicle theft option and pointed out how it wasn't on our agreement but it carried over and we just had to sign the agreement. Upon sale we realized the original offer from three days prior had the price added in. And it's non refundable. Yes it's ultimately our responsibility to review these documents. However there are so many and they fly through them. The original quote was days prior to the sale and we were specifically told 'hey we will just throw this in. See, it's not on your contract'. This was a used vehicle. The contract said the option was not transferrable so how was it possible to transfer to us? Spoke with Charles at Dewey who said he would have Drew return our calls. Two days and three calls to Drew and no reply. No wonder they beg you to rate them before you need to use any of their services. More