Dewey Griffin

Had appt for 9:30 am. Arrived 60 minutes early. They took the car back, saying it would be about 90 mins. At noon, we checked to see how much longer it would be. Surprise, Arrived 60 minutes early. They took the car back, saying it would be about 90 mins. At noon, we checked to see how much longer it would be. Surprise, surprise!! Car was parked to one side and nothing had been done. The service department is so unorganized that 2 or 3 other people had complained. Doubt I will be back. If you choose to use their service department, be ready to keep checking so you don't wait 5 hours for a 90 minute service. More

do not trust this dealership, they will lie there xxx off and the quality of work is poor at best. I will never return, I'm having to go someplace else to fix there damages and poor repairs. NEVER AGAIN and the quality of work is poor at best. I will never return, I'm having to go someplace else to fix there damages and poor repairs. NEVER AGAIN More

I got the best help anyone could have ever asked for staff top shelf service. Roy is amazing went above and beyond my expectations by far. Helped me with every little detail he could have to help make staff top shelf service. Roy is amazing went above and beyond my expectations by far. Helped me with every little detail he could have to help make it smooth and an amazing experience Thank you so much for all the assistance I could have ever needed and more. Office staff is amazing and helpful super clean office. The car i drive away in was better than I could have expected. Couldn't recommend it more. Top shelf More

Robert, the service manager is horrible with communication. Not only that when he does speak, he says the same thing over and over and over and over in just different ways. I have paperwork show communication. Not only that when he does speak, he says the same thing over and over and over and over in just different ways. I have paperwork showing that that dealership is putting the wrong oil in my car and they're going to do absolutely nothing about it. They tell me oh no. We're putting the right oil in just your paper works wrong. I just spent an extra $3000 on an upgraded warranty.For a 100000 miles that Dewey, Griffin has now voided because they're putting the wrong oil in my car.I feel that they owe me that money back.And I will never do business with their service department.They are corrupt crooks.I am going higher up the chain.I am getting a lawyer involved.I am going to SUBARU themselves. Think they need to be held accountable for my WRX More

The worst experience I have had with any business. Brought my 2009 Outback in for service on 9/10 (Tuesday) as AC stopped working and needed an oil change and new brake pads. My assigned service pro Brought my 2009 Outback in for service on 9/10 (Tuesday) as AC stopped working and needed an oil change and new brake pads. My assigned service provider was Mark. Note - I did not have any issues with my power steering nor was there any evidence that power steering pump was leaking when I brought the car in. They took a look at it on Wednesday (9/11) and determined AC compressor needed to be replaced. Had to order the part which should arrive over the weekend and then they could install Monday or Tuesday. No mention on phone call or anything on the written report about leaky power steering pump. I call in Tuesday afternoon (9/17). They call back say they’ll get to it on Wednesday. I get no call on Wednesday. I call in Thursday morning. Get a call back later that morning reporting that they installed the new compressor on Wednesday but immediately broke it as there was still metal shavings in the system. They are now going to have to replace the compressor and the condenser (a few more hundred dollars). Mark stated they will lie to their parts supplier and report that the compressor received was faulty so that they could warranty it and wouldn’t have to pay for and then charge me for a second compressor (acted as if this was a favor to me). Again probably won’t get the parts till the weekend. Get a call in the afternoon the next day, Friday (9/18), saying that they have installed the compressor and condenser and AC seems to be working. However, Mark reports that my power steering pump is now leaking, cost of replacement $875. Again, the leaking power steering pump had not been mentioned previously and I had no issues with it when I brought the car in. Opted to pick up the car. Already owed $2700. Pick up the car and power steering is completely nonfunctional and car is borderline unsafe to drive. Drive a couple miles home. Pop the hood and power steering pump is leaking profusely, actively dripping onto my driveway. I’m no mechanic but I do check my fluid levels periodically and this was certainly not occurring when I originally brought my car in. Call Subaru to voice my complaint. It’s late on a Friday so nothing to be done till Monday understandably. Speak with manager, Robert on Monday morning . Asks me to bring it back in to see what might have happened. Tell him I’ll bring it in Wednesday morning as I’m out of town. Bring car back in first thing Wednesday morning. Hear nothing all day. Call in near end of day. Receive call back from manager who states that even though power steering pump is right next to the replaced parts since they didn’t fully remove the power steering pump when working on the AC it isn’t their fault. Offers to “meet me halfway” and cover labor cost and replace power steering pump for $500. State that I have no desire to give them my business anymore and will be telling friends and family about my negative experience. Manger asks for more time to see if there might be another solution. Conversation gave me the impression that nobody actually looked at my car that day. I am done at this point and pick my car up. Take my car to Barnett Automotive per a coworker’s recommendation. They replace the o-ring on the power steering pump and clean up the huge mess of leaked fluid for $150 and power steering is working flawlessly again. TL;DR Avoid Dewey Griffin Subaru unless you enjoy poor communication, dishonest business practices, and your car in worse condition than it was brought in. More

Thanks to Kris Parker, sales consultant at Dewey Griffin, I'm in LOVE with my new 2024 Subaru Forester. Kris listened, asked the right questions, and expertly discussed all the features of the cars I took f I'm in LOVE with my new 2024 Subaru Forester. Kris listened, asked the right questions, and expertly discussed all the features of the cars I took for a test drive. I had done my research on new cars, it was between Subaru and another brand. My car was 22 years old, had served my family well, so it was time for new, including modern technology. Kris made the sales experience comfortable and professional. Kris has been there post sale too to answer numerous questions. I know I can count on Kris in the future too. I think Kris has a 6th sense which vehicle is going to work best for the customers requirements! My Forester is solid on the road, hugs the curves on tight turns, and is a pleasure to drive, in town or highway. Thank you, Kris. More

Excellent service. This is my 3rd new car from Dewey Griffin Subaru just because. Each car was perfect but I like to change the color or style. It might be frivolous bu This is my 3rd new car from Dewey Griffin Subaru just because. Each car was perfect but I like to change the color or style. It might be frivolous but I was treated so well and fair that I just could not help myself. Subaru is the best. I have purchased from other brands and not satisfied so very happy I found Subaru. More

We had a great experience with Dewey Griffin Subaru. Kris Parker, our sales representative was terrific! Kris is incredibly kind, knowledgeable and engaging. I highly recommend Dewey Griffin and Kris Kris Parker, our sales representative was terrific! Kris is incredibly kind, knowledgeable and engaging. I highly recommend Dewey Griffin and Kris! The entire transaction was quick and professional! I would definitely recommend Dewey Griffin and Kris to family and friends without a doubt. More

We had a very positive sales transaction with both management and sales representative! Sales Representative Brian Smith did an outstanding job of helping us thru all phases of buying a Subaru Outback management and sales representative! Sales Representative Brian Smith did an outstanding job of helping us thru all phases of buying a Subaru Outback! Very professional! More

The sales team here at Dewey Griffin is the BEST! I purchased a vehicle here with ease all thanks to JOSHUA for all his hard work, kindness, and knowledge on all models we looked at! I recommend him I purchased a vehicle here with ease all thanks to JOSHUA for all his hard work, kindness, and knowledge on all models we looked at! I recommend him to family and friends ten times over!! More