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DiFeo Kia
Lakewood, NJ
1,334 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,334 Reviews of DiFeo Kia
August 13, 2026
Extremely disappointing experience with Difeo Kia I leased a Kia Carnival from Difeo Kia in July 2025. At the time of the lease, I was given a VIN number so I could obtain insurance and complete the re leased a Kia Carnival from Difeo Kia in July 2025. At the time of the lease, I was given a VIN number so I could obtain insurance and complete the registration. After driving the vehicle approximately 800 miles, I discovered that the vehicle I had actually been driving had a different VIN number. Apparently, Difeo Kia had two nearly identical vehicles and gave me the VIN for the wrong one. As a result, there was a period where the vehicle I was driving was not properly insured or registered under the correct VIN. Unfortunately, that was only the beginning of the problems. In December 2025, I discovered that Difeo Kia had apparently pulled my credit without my authorization and that a new lease agreement had been created without my authorization. For a period of time, I had two accounts showing balances that I did not owe. The original lease itself was also associated with the incorrect VIN. Resolving the situation required approximately 23 hours on the phone with Kia Finance. Thankfully, I was eventually able to get the issues corrected, but the amount of time and effort required was completely unacceptable. What made the experience even more frustrating was that Difeo Kia did not return my phone calls when I was trying to get these issues resolved. Mistakes can happen, but giving a customer the wrong vehicle VIN, creating additional credit/lease issues, and then failing to respond when the customer is trying to resolve the problem is extremely concerning. I would strongly recommend that anyone considering leasing or purchasing from Difeo Kia carefully verify the VIN on the actual vehicle against every document before leaving the dealership, and closely monitor their credit afterward. Overall, this was an extremely frustrating experience and one I would not want another customer to go through. More
by Joseph s
Employees Worked With
broker
August 04, 2026
Vito at Difeo Kia is the Absolute Best. Will 100% return to Difeo Kia. I'm definitely recommending Vito at Difeo to all of my family and friends.. Will 100% return to Difeo Kia. I'm definitely recommending Vito at Difeo to all of my family and friends.. More
by arod1966
Employees Worked With
Chris, Vito Mastrandrea
August 01, 2026
Started out good. The middle was rocky come to find out The miscommunication was because they had the wrong phone number and email address. But the end result was goo The middle was rocky come to find out The miscommunication was because they had the wrong phone number and email address. But the end result was good and they kept their word about everything. I would recommend the dealership and the salesman Joel. Kenneth in finance was great too! More
by Corkiedog208
Employees Worked With
Kenneth Arias, Joel Rivera
July 29, 2026
The three gentlemen I dealt with were very professional, knowledgeable and explained everything.simpn took his time and made me feel very comfortable. I had previously gone to another Kia dealership in Toms knowledgeable and explained everything.simpn took his time and made me feel very comfortable. I had previously gone to another Kia dealership in Toms River and the salesperson's attitude left a lot to be desired. It was just the opposite with my dealings with Simon. More
by Kathy
Employees Worked With
Kenneth Arias, Simon Zion, Ian Macmahon
July 26, 2026
Jen was great! Tech who did my service was also great. Went above and beyond and even vacuumed my floor mats. Great experience! Tech who did my service was also great. Went above and beyond and even vacuumed my floor mats. Great experience! More
by anthonyvozza
Employees Worked With
Jen in service
July 09, 2026
Shawna Roedema in the Service Department is truly the best in the business! She is professional, knowledgeable, friendly, and always goes above and beyond to make sure everything is taken care of. She ke best in the business! She is professional, knowledgeable, friendly, and always goes above and beyond to make sure everything is taken care of. She kept me informed throughout the entire process, answered all of my questions, and made the experience smooth and stress-free. It’s rare to find someone who genuinely cares about their customers the way Shawna does. If you need your vehicle serviced, I highly recommend asking for Shawna. She is a huge asset to the dealership. Thank you for providing such outstanding customer service! More
by Sam sam
Employees Worked With
Shawna Roedema
June 25, 2026
I wouldn't go to any other dealership except this one! !!! My service reps are phenomenal! Especially Matthew and Jenn! The best in the business!!! !!! My service reps are phenomenal! Especially Matthew and Jenn! The best in the business!!! More
by wildbill1791
Employees Worked With
Matthew and Jenn service department
June 13, 2026
Al Angelo was an amazing salesman working with us in 95° weather car after car helping us find the right one. He even stayed after they closed to finish the paperwork so we could drive home that night. It weather car after car helping us find the right one. He even stayed after they closed to finish the paperwork so we could drive home that night. It was a great painless experience dealing with him and we will be referring him to family and friends. More
by jwalls187
Employees Worked With
Al Angelo
