Diablo Subaru of Walnut Creek

Efren greeted me kindly and got my car in promptly for an oil change. The entire visit was about an hour and a half. I was offered a Lyft ride to downtown and after lunch I returned to pick up my car. Efren oil change. The entire visit was about an hour and a half. I was offered a Lyft ride to downtown and after lunch I returned to pick up my car. Efren informed me that the tread on my tires had worn down considerably and it would be risky to drive on them because rain was forecast for the following day. I am grateful for the service and for the advice. More

Nice waiting area. Service Department was welcoming. Pedro Ruiz made a super comfortable and happy. Service Department was welcoming. Pedro Ruiz made a super comfortable and happy. More

We were checked in promptly and given an estimated wait time of an hour and 45 minutes to complete and oil change and tire rotation. It gave us enough time to walk to a breakfast place and do a little shop time of an hour and 45 minutes to complete and oil change and tire rotation. It gave us enough time to walk to a breakfast place and do a little shopping. Almost exactly at the quoted time I received a call that my vehicle was done. I appreciated the video I received via text showing me the underside of my car and telling me how much tire tread and break pad was left. The service advisor was very nice and I felt comfortable walking through the dealership More

The staff was helpful and courteous they went above and beyond to make sure we were comfortable and happy beyond to make sure we were comfortable and happy More

Have never had a bad experience when I've been there, always very nice and helpful always very nice and helpful More

Great service department - Kevien was outstanding! The service and warranty work was done quickly and Kevien kept me updated. The service and warranty work was done quickly and Kevien kept me updated. More

Efren Zuniga was helpful and great. Highly recommend this service center. Communication was great and easy. Highly recommend this service center. Communication was great and easy. More

Appreciate the great care from the whole team and excellent communication. The information about the car and the video was very helpful. excellent communication. The information about the car and the video was very helpful. More

Everyone was very friendly, thorough and took time to explain issues. I really appreciated that! explain issues. I really appreciated that! More

After a couple of visits to this dealership about a defective dashboard screen where I was told it wasn’t covered by warranty. I finally met an associate that took an interest in helping me. She referr defective dashboard screen where I was told it wasn’t covered by warranty. I finally met an associate that took an interest in helping me. She referred me a Subaru corporate telephone number that in fact informed me that my problem was in fact covered. You are so fortunate to have her as an employee. Her name is Shyanne Wilks. She also had an inspection of my car and discovered that I had a transmission leak that I was un More