
Diablo Subaru of Walnut Creek
Walnut Creek, CA
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We were checked in promptly and given an estimated wait time of an hour and 45 minutes to complete and oil change and tire rotation. It gave us enough time to walk to a breakfast place and do a little shop time of an hour and 45 minutes to complete and oil change and tire rotation. It gave us enough time to walk to a breakfast place and do a little shopping. Almost exactly at the quoted time I received a call that my vehicle was done. I appreciated the video I received via text showing me the underside of my car and telling me how much tire tread and break pad was left. The service advisor was very nice and I felt comfortable walking through the dealership More
After a couple of visits to this dealership about a defective dashboard screen where I was told it wasn’t covered by warranty. I finally met an associate that took an interest in helping me. She referr defective dashboard screen where I was told it wasn’t covered by warranty. I finally met an associate that took an interest in helping me. She referred me a Subaru corporate telephone number that in fact informed me that my problem was in fact covered. You are so fortunate to have her as an employee. Her name is Shyanne Wilks. She also had an inspection of my car and discovered that I had a transmission leak that I was un More
Excellent service. In and out less than 2 hours for 1 year inspection and oil/filter change. Mason was fantastic as customer service rep. In and out less than 2 hours for 1 year inspection and oil/filter change. Mason was fantastic as customer service rep. More