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Diablo Subaru of Walnut Creek

Walnut Creek, CA

4.8
851 Reviews

2646 N Main St

Walnut Creek, CA

94597

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Showing 851 reviews

February 17, 2025

Excellent service. In and out less than 2 hours for 1 year inspection and oil/filter change. Mason was fantastic as customer service rep. More

by singfee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Juergen
Feb 18, 2025 -

Diablo Subaru of Walnut Creek responded

We're glad to hear that Mason and the team at Diablo Subaru of Walnut Creek provided you with excellent service in such a timely manner. Thank you for sharing your experience!

February 17, 2025

Fast and professional service with very clear explanation of service and future needs of service. More

by Zakelectronics
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Ingland
Feb 18, 2025 -

Diablo Subaru of Walnut Creek responded

Everyone here at Diablo Subaru of Walnut Creek appreciates the positive feedback. Thank you, Zakelectronics!

February 15, 2025

Have bought two cars from this dealership. First time was fantastic. This last time sorta left a sour taste in my mouth. I didn’t discover until i got home that the final price was not what we More

by questhate
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andrey
Feb 18, 2025 -

Diablo Subaru of Walnut Creek responded

Hi Questhate, It is unfortunate to see you are dissatisfied after your recent visit. I want to assure you that pricing transparency is of the utmost importance to us. At your convenience, please email me so we can work toward earning your confidence back in our team. Steven Gu - Sales Desk Manager - doudougu@lithia.com

Feb 22, 2025 -

questhate responded

Hi Steven, Thanks for responding. I emailed you a few days ago, right after you responded here and still haven’t gotten a response. I’m not sure how genuine you are in your offer to “earn my confidence back” but I’m replying here as well in case this is the better medium to reach you. I put more details on my experience in the email I sent on Feb 18.

February 15, 2025

The service writer and staff were friendly and communicative. Mason J sent information and responded via texts. More

by nbuona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Jurgensen
Feb 17, 2025 -

Diablo Subaru of Walnut Creek responded

Thank you for sharing your experience with us! We're glad to hear that Mason and the team at Diablo Subaru of Walnut Creek provided friendly and communicative service. We appreciate your feedback!

February 14, 2025

Staff were very friendly and attentive. She made sure to answer all my question. I had a few requests for my car and she ensured those requests were addressed. Thanks so much! More

by col
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shyanne
Feb 14, 2025 -

Diablo Subaru of Walnut Creek responded

It's great to hear that our team at Diablo Subaru of Walnut Creek provided attentive service and addressed all your requests. Thank you for sharing your experience with us!

February 13, 2025

From:A Ramos ⭐⭐⭐⭐⭐ Outstanding Service from Eric at Diablo Subaru I recently took my 2015 Subaru BRZ to Diablo Subaru of Walnut Creek for a major repair, as the engine needed to be replaced. From th More

by ramosalex044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric. From service
Feb 13, 2025 -

Diablo Subaru of Walnut Creek responded

Thank you for sharing your positive experience with Eric and the team at Diablo Subaru of Walnut Creek! We're delighted to hear that his professionalism and attention to detail made such a difference during your major repair. We appreciate your recommendation, and we're here whenever you need us in the future!

February 13, 2025

Pleasant and helpful staff! I would definitely purchase from here again and absolutely use the service department. More

by mmrossoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Holmstedt
Feb 14, 2025 -

Diablo Subaru of Walnut Creek responded

Mmrossoni, we're delighted to hear that you had a great experience with our team at Diablo Subaru of Walnut Creek! We look forward to seeing you again for your future purchases and service needs.

February 12, 2025

The whole experience was great. Everyone was friendly and seemed to be working well together. I was having work done that was still under warranty. Appreciated that the issue see More

by carmadis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Holmstedt, Dave Ingland
Feb 12, 2025 -

Diablo Subaru of Walnut Creek responded

Carmadis, we're delighted to hear that your experience with Diablo Subaru of Walnut Creek was seamless and our team took good care of you. It's great to know Eric could assist with the Lyft ride too! Thanks for sharing your feedback!

February 11, 2025

I have experienced great service at Diablo Subaru. I would reccomend them for their great service and communication. More

by ssrj2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Feb 12, 2025 -

Diablo Subaru of Walnut Creek responded

Thank you for the recommendation! We're delighted to hear that our service and communication met your expectations at Diablo Subaru of Walnut Creek. We look forward to serving you again in the future!

February 10, 2025

Kevin made the whole experience seamless and very pleasant. We love how the new tires drive. Our Subaru is a joy to drive and Mt Diablo Subaru helps us keep it going More

by Agavegal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Feb 10, 2025 -

Diablo Subaru of Walnut Creek responded

We're delighted to hear that Kevin made your experience seamless and enjoyable at Diablo Subaru of Walnut Creek! It's great to know you're loving the new tires and enjoying your Subaru. Thanks for choosing us, we're here whenever you need assistance!

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