Diablo Subaru of Walnut Creek

The service writer and staff were friendly and communicative. Mason J sent information and responded via texts. communicative. Mason J sent information and responded via texts. More

Have bought two cars from this dealership. First time was fantastic. This last time sorta left a sour taste in my mouth. I didn’t discover until i got home that the final price was not what we First time was fantastic. This last time sorta left a sour taste in my mouth. I didn’t discover until i got home that the final price was not what we verbally agreed to (salesperson Andrey said they’d apply a $500 loyalty discount, but wasn’t reflected in the final paperwork). Also was not a fan of the excessive $1000 clear film charge which was not reflected on the website price. I love Subarus as a company but honestly this has soured me. More

Staff were very friendly and attentive. She made sure to answer all my question. I had a few requests for my car and she ensured those requests were addressed. Thanks so much! She made sure to answer all my question. I had a few requests for my car and she ensured those requests were addressed. Thanks so much! More

From:A Ramos ⭐⭐⭐⭐⭐ Outstanding Service from Eric at Diablo Subaru I recently took my 2015 Subaru BRZ to Diablo Subaru of Walnut Creek for a major repair, as the engine needed to be replaced. From th Diablo Subaru I recently took my 2015 Subaru BRZ to Diablo Subaru of Walnut Creek for a major repair, as the engine needed to be replaced. From the moment I arrived, Eric provided exceptional customer service. He was professional, knowledgeable, and went above and beyond to make the process as smooth as possible. Eric handled all the paperwork efficiently and kept me informed throughout the entire process. His communication skills and attention to detail made what could have been a stressful situation much easier. I truly appreciate the way he treated us—with kindness, respect, and professionalism. If you need service at Diablo Subaru, I highly recommend asking for Eric. He made a huge difference in our experience, and I couldn’t be more satisfied with the level of care and expertise he provided. Thank you, Eric, and the team at Diablo Subaru! More

Pleasant and helpful staff! I would definitely purchase from here again and absolutely use the service department. I would definitely purchase from here again and absolutely use the service department. More

The whole experience was great. Everyone was friendly and seemed to be working well together. I was having work done that was still under warranty. Appreciated that the issue see Everyone was friendly and seemed to be working well together. I was having work done that was still under warranty. Appreciated that the issue seemed to be one they were familiar with and so far the problem has not resurfaced. Great staff overall. Eric was very helpful getting me a Lyft ride when I returned to pick up my car. More

I have experienced great service at Diablo Subaru. I would reccomend them for their great service and communication. I would reccomend them for their great service and communication. More

Kevin made the whole experience seamless and very pleasant. We love how the new tires drive. Our Subaru is a joy to drive and Mt Diablo Subaru helps us keep it going pleasant. We love how the new tires drive. Our Subaru is a joy to drive and Mt Diablo Subaru helps us keep it going More

The service department staff are prompt once you’ve arrived for an appointment, thorough in checking routine maintenance items and if there are optional maintenance items, you have the option to either arrived for an appointment, thorough in checking routine maintenance items and if there are optional maintenance items, you have the option to either choose to have them done or decline them so you can do them yourself and maybe save a few bucks. The video performed on the underside of my vehicle with the explanation of the components being discussed was most welcome. More

I always feel taken care up and comfortable at the dealership. Mason is the best, I love showing up and being remembered. They have built a great culture of community. I recently got to introduce m dealership. Mason is the best, I love showing up and being remembered. They have built a great culture of community. I recently got to introduce my puppy, and her plush subaru crosstrek is her new favorite toy. More