Diablo Subaru of Walnut Creek

The service department staff are prompt once you’ve arrived for an appointment, thorough in checking routine maintenance items and if there are optional maintenance items, you have the option to either arrived for an appointment, thorough in checking routine maintenance items and if there are optional maintenance items, you have the option to either choose to have them done or decline them so you can do them yourself and maybe save a few bucks. The video performed on the underside of my vehicle with the explanation of the components being discussed was most welcome. More

I always feel taken care up and comfortable at the dealership. Mason is the best, I love showing up and being remembered. They have built a great culture of community. I recently got to introduce m dealership. Mason is the best, I love showing up and being remembered. They have built a great culture of community. I recently got to introduce my puppy, and her plush subaru crosstrek is her new favorite toy. More

Great service, always timely and professional. I am on my 3rd Subaru because of the quality of the car and the services. I am on my 3rd Subaru because of the quality of the car and the services. More

Fast reliable upfront and professional I think these guys do a great job and I’m definitely coming back do a great job and I’m definitely coming back More

My service rep, Mason, is the best. Professional, sincere interest in his clients. I am so impressed with his customer service! Professional, sincere interest in his clients. I am so impressed with his customer service! More

The staff has very good customer service. Chyanne was awesome! From the time I bought my vehicle to the maintenance side of this dealership, 5 stars all around! Chyanne was awesome! From the time I bought my vehicle to the maintenance side of this dealership, 5 stars all around! More

Great and friendly service both my mom and I use Diablo Subaru with confidence and Kevien has a great! Subaru with confidence and Kevien has a great! More

I brought my 2019 Kia in for an oil change, my service advisor was amazing. I worked customer service (service tech - service manager) for 40 years, this young lady did everything right. In the "Disney wa advisor was amazing. I worked customer service (service tech - service manager) for 40 years, this young lady did everything right. In the "Disney way", she promised 2 hours but delivered in 1. More

Our sales person Dionysios, the General Manager and the Finance guy made our whole experience of buying a new car not only painless but actually enjoyable. My husband and I have bought many new vehicles a Finance guy made our whole experience of buying a new car not only painless but actually enjoyable. My husband and I have bought many new vehicles and we always hated the sales process! Over the years we have become hardened and jaded to the whole new car sales process, so we entered this dealership with caution, as well as a well earned chip on our shoulders. Dionysios was careful to listen to our needs and pick up on our verbal cues and body language. He easily disarmed our concerns and addressed what was important to us. He skillfully matched the comfort level of our sales process and didn't lead us down a traditional sales path we are uncomfortable with. He didn't waste our time. We were up front with what we wanted and he was upfront on earning our business. We found the General Manager very personable, and a stand up guy, We felt he addressed our needs quickly and made it a win win for us (the customer) and Subaru. Our Finance guy was friendly, and explained to us what we were singning before we signed. He was not condescending like others we experienced at past dealerships just because we didn't purchase all the extras that were explained and offered. More

They are friendly and quick with their appointments. They are upfront about pricing and communicate well. They are upfront about pricing and communicate well. More