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Diablo Subaru of Walnut Creek

Walnut Creek, CA

4.8
849 Reviews

2646 N Main St

Walnut Creek, CA

94597

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Showing 849 reviews

January 25, 2025

Mason Juergens is great! Always supportive, knowledgeable and provides best service possible. Every aspect of the service is explained and no sales gimmicks. Follows up on hi More

by BRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Juergens
Jan 27, 2025 -

Diablo Subaru of Walnut Creek responded

We're delighted to hear that Mason provided such excellent service at Diablo Subaru of Walnut Creek! It's great to know you felt supported and well-informed throughout your experience. Thank you for sharing this feedback with us!

January 24, 2025

Amazing, prompt, friendly and great customer service! ! Service is done in a timely manner; staff is pleasant and efficient. More

by yihuawu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Ingland
Jan 24, 2025 -

Diablo Subaru of Walnut Creek responded

Thank you for the positive feedback! We're delighted to hear that our team at Diablo Subaru of Walnut Creek provided amazing and efficient service. We appreciate your support and look forward to serving you again in the future!

January 23, 2025

Your Service Advisor, Mason Juergens, with every visit, provides quality customer service. He ensures that I am informed of the service plans, the estimated time for job completion, friendly greeting, and More

by Wayne Ventus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Juergens
Jan 23, 2025 -

Diablo Subaru of Walnut Creek responded

Wayne, we're thrilled to hear that Mason consistently provides you with exceptional service at Diablo Subaru of Walnut Creek. Thank you for being a loyal customer and part of our family!

January 23, 2025

Staff is knowledgeable and accommodating to last minute appointments and are still able to provide speedy service under two hours. More

by inezgonzalez1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Ingland
Jan 23, 2025 -

Diablo Subaru of Walnut Creek responded

We're happy to hear that our team at Diablo Subaru of Walnut Creek was able to accommodate your last-minute appointment and provide speedy service. Thank you for the positive feedback!

January 22, 2025

It’s been a pleasure working with Mason over the last few years. I appreciate the excellent communication I receive from him during the service appointment, and his honesty in advising what needs to be done More

by mariannebardsley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Jorgensen
Jan 22, 2025 -

Diablo Subaru of Walnut Creek responded

Marianne, we're delighted to hear that Mason's communication and honesty have made your experiences with Diablo Subaru of Walnut Creek so positive. Thank you for sharing such kind words about his service!

January 22, 2025

Scheduling and changing the appointment was very easy to do. Shyanne, the service advisor was extremely helpful. The work was done as expected. More

by mrancunier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shyanne
Jan 23, 2025 -

Diablo Subaru of Walnut Creek responded

Mrancunier, we're glad to hear that Shyanne and the team at Diablo Subaru of Walnut Creek made your service experience smooth and efficient. Thank you for sharing your feedback!

January 21, 2025

Diablo Subaru did an excellent job diagnosing and solving an issue with my battery — and it was covered under warranty! More

by aburke20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one in internet department
Jan 21, 2025 -

Diablo Subaru of Walnut Creek responded

We're delighted to hear that our team at Diablo Subaru of Walnut Creek was able to resolve your battery issue under warranty. Thank you for sharing your positive experience with us!

January 21, 2025

Mason in the service department is great. I appreciate the stability of working with the same service provider over time. More

by lperloff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason
Jan 21, 2025 -

Diablo Subaru of Walnut Creek responded

Iperloff, we're glad to hear that Mason has provided consistent service for you at Diablo Subaru of Walnut Creek. Thank you for sharing your experience with us!

January 20, 2025

I was able to get an appointment right away and everyone was so friendly. They had my car ready sooner than promised and picking up my car was quick and easy. More

by J9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Holmstedt
Jan 20, 2025 -

Diablo Subaru of Walnut Creek responded

J9, we're delighted to hear that your experience at Diablo Subaru of Walnut Creek was smooth and efficient! Thank you for sharing your positive feedback with us. Safe travels in your car!

January 20, 2025

Kevin Parker provided excellent service and was considerate of the distance II traveled to ensure that I had timely service. I appreciated his courtesy and professionalism. I will request him aga More

by kat Frank
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Parker
Jan 20, 2025 -

Diablo Subaru of Walnut Creek responded

Kat, we're delighted to hear that Kevin provided you with excellent service at Diablo Subaru of Walnut Creek. We'll be sure to pass along your kind words and look forward to assisting you again in the future!

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