Diablo Subaru of Walnut Creek

Very thorough, efficient, and detail-oriented in the sales process, while making sure we understood everything. Good additional orientation service to the car and the dealership's Parts and Service depa sales process, while making sure we understood everything. Good additional orientation service to the car and the dealership's Parts and Service departments. Low pressure in explaining extras, some of which we accepted as beneficial to us. We will prefer to use it in the future instead of a closer Subaru dealership. More

Awesome experience in purchasing my new Subaru Forester, Wilderness Edition. I found EXACTLY what I wanted at this dealership. Entire staff was helpful and very experienced. Excellent. Five Stars ⭐️ ! Wilderness Edition. I found EXACTLY what I wanted at this dealership. Entire staff was helpful and very experienced. Excellent. Five Stars ⭐️ ! More

This isn't only the worst dealership in CA, it's the worst business. I purchased a used car there and it took me two weeks of constant phone calls and emails to get anyone to respond. They had left the worst business. I purchased a used car there and it took me two weeks of constant phone calls and emails to get anyone to respond. They had left the car charger put of the vehicle and just blew me off. Now 1 year later I'm trying to cancel my extended warranty and I've left messages for 3 consecutive days and reached out through their website chat...no response whatsoever More

Four visits 1st Just needed a “soft ware update” 2nd That’s just “the way it is” 3rd Visit ordered a $800 part, waited two weeks for part to arrive. Did not fix the problem. 4th Visit to serv That’s just “the way it is” 3rd Visit ordered a $800 part, waited two weeks for part to arrive. Did not fix the problem. 4th Visit to service after call to Subaru Corporate agreed problem still existed. 5th waited for service appointment and issue finally resolved Lesson Be persistent Call Subaru Corporate to get attention More

I don't know why I received this rating questions I bought this SUV in September 2018 the problem is break down on this Forrester SUV after only 26,000 miles and the cost Subaru me to pay. I have spoke bought this SUV in September 2018 the problem is break down on this Forrester SUV after only 26,000 miles and the cost Subaru me to pay. I have spoke Corp. twice both time they recorded the conversation I suggest you contact them your questions will be answered More

I had my car serviced at my home. Great service and so convenient. On time and done very professionally. Oil change, tire rotation and fluid checks. All done and no clean up as Great service and so convenient. On time and done very professionally. Oil change, tire rotation and fluid checks. All done and no clean up as it was all handled. Would recommend giving it a try.. More

Parts department made me wait four months and never called when I went in for service IT cut my bumper for a hitch backwards had to wait another day. They didn’t end up doing the service on the same da called when I went in for service IT cut my bumper for a hitch backwards had to wait another day. They didn’t end up doing the service on the same day the hitch IT didn’t put all the facets in to hold it to my car, so I had to go back, when I went to buy my Subaru, they didn’t have what I wanted on the lot and they told me I couldn’t find it. I found it a week later somewhere else the only person there of any worse to me right now is Bernard. He was very kind. More

The transaction was a breeze from the client advisor, sales, finance and parts department. Personnels were very accommodating and professional throughout. sales, finance and parts department. Personnels were very accommodating and professional throughout. More

I had a good experience with the service department. I have received good service during my 6 appointments that I purchased as part of my car acquisition in 2019. Hope the same level of service occurs w I have received good service during my 6 appointments that I purchased as part of my car acquisition in 2019. Hope the same level of service occurs when I come in the next time as I will be paying out of pocket at that point. More

Working with the dealership was a good experience. Thought one Issue that I had was that my car was on lease, I didn't good explanation on lease pricing. Thought one Issue that I had was that my car was on lease, I didn't good explanation on lease pricing. More