Diablo Subaru of Walnut Creek

BUYER BEWARE The most dishonest car dealership I have ever encountered. TL,DR: Don’t come here expecting to pay advertised prices. I came here ready to buy a used minivan in cash for the sticker pric ever encountered. TL,DR: Don’t come here expecting to pay advertised prices. I came here ready to buy a used minivan in cash for the sticker price. I didn’t want any of their extras, just the car. They refused to sell me the vehicle without any of the extras, particularly their security system. They said because they were “losing money” on the vehicle that they had to sell it with the $1400 security system. I’m a busy mom with a toddler and in the midst of dealing with health issues with my elderly father. This minivan would’ve helped me transport him easier to and from doctor’s appointments, instead they wasted my time away from my family dealing with their nonsense. More

Ashur was great help via email. Unfortunately, he was busy with another customer when I got there. He had Ladd ready and waiting though with the Solterra. Great service, very inform Unfortunately, he was busy with another customer when I got there. He had Ladd ready and waiting though with the Solterra. Great service, very informed, no high pressure sales. More

They communicate. clearly and efficiently. Everyone is very helpfuil. Prompt service and very complete service. clearly and efficiently. Everyone is very helpfuil. Prompt service and very complete service. More

We brought in our Subaru for a couple of recall updates and a scheduled maintenance. They performed all the work within a few hours and returned it to us washed and ready to go. They provide efficient an and a scheduled maintenance. They performed all the work within a few hours and returned it to us washed and ready to go. They provide efficient and courteous service each time we have used them. More

Very thorough, efficient, and detail-oriented in the sales process, while making sure we understood everything. Good additional orientation service to the car and the dealership's Parts and Service depa sales process, while making sure we understood everything. Good additional orientation service to the car and the dealership's Parts and Service departments. Low pressure in explaining extras, some of which we accepted as beneficial to us. We will prefer to use it in the future instead of a closer Subaru dealership. More

Awesome experience in purchasing my new Subaru Forester, Wilderness Edition. I found EXACTLY what I wanted at this dealership. Entire staff was helpful and very experienced. Excellent. Five Stars ⭐️ ! Wilderness Edition. I found EXACTLY what I wanted at this dealership. Entire staff was helpful and very experienced. Excellent. Five Stars ⭐️ ! More

This isn't only the worst dealership in CA, it's the worst business. I purchased a used car there and it took me two weeks of constant phone calls and emails to get anyone to respond. They had left the worst business. I purchased a used car there and it took me two weeks of constant phone calls and emails to get anyone to respond. They had left the car charger put of the vehicle and just blew me off. Now 1 year later I'm trying to cancel my extended warranty and I've left messages for 3 consecutive days and reached out through their website chat...no response whatsoever More

Four visits 1st Just needed a “soft ware update” 2nd That’s just “the way it is” 3rd Visit ordered a $800 part, waited two weeks for part to arrive. Did not fix the problem. 4th Visit to serv That’s just “the way it is” 3rd Visit ordered a $800 part, waited two weeks for part to arrive. Did not fix the problem. 4th Visit to service after call to Subaru Corporate agreed problem still existed. 5th waited for service appointment and issue finally resolved Lesson Be persistent Call Subaru Corporate to get attention More

I don't know why I received this rating questions I bought this SUV in September 2018 the problem is break down on this Forrester SUV after only 26,000 miles and the cost Subaru me to pay. I have spoke bought this SUV in September 2018 the problem is break down on this Forrester SUV after only 26,000 miles and the cost Subaru me to pay. I have spoke Corp. twice both time they recorded the conversation I suggest you contact them your questions will be answered More

I had my car serviced at my home. Great service and so convenient. On time and done very professionally. Oil change, tire rotation and fluid checks. All done and no clean up as Great service and so convenient. On time and done very professionally. Oil change, tire rotation and fluid checks. All done and no clean up as it was all handled. Would recommend giving it a try.. More