Diablo Subaru of Walnut Creek

The Service Dept was excellent when I experienced issues with the battery and the electrical sensor system. Subaru was very reasonable about the assessment and charges. The Service agent has been great. with the battery and the electrical sensor system. Subaru was very reasonable about the assessment and charges. The Service agent has been great. More

I brought my car in for an oil change. I’ve been going to Diablo Subaru for years and this was the most pleasant experience so far! They introduced themselves and shook my hand when they c I’ve been going to Diablo Subaru for years and this was the most pleasant experience so far! They introduced themselves and shook my hand when they checked me in. While I waited they even had a commercial popcorn machine! They now have a video diagnosing email so you can see what the mechanic sees and makes recommendations. When my car was done they walked me out to my car and I was surprised they had washed it, too! They used to do that years ago. Way to go Diablo Subaru! More

Service was completed Friendly efficient Kevian and Mason made it a good experience. Even after my appointment wasn’t registered. Mason made it a good experience. Even after my appointment wasn’t registered. More

Kevin was wonderful to work with during my car being service. Excellent communication, always gave me updates. service. Excellent communication, always gave me updates. More

Great service and competent service people! I always feel heard and supported here. They treat me well! I always feel heard and supported here. They treat me well! More

Great service by Nick and team! Given the ongoing issues, he was on top of the problem right away. Given the ongoing issues, he was on top of the problem right away. More

great service, polite and helpful employees. Mason was very helpful and knowledgeable. Car was fixed and I was informed of process, thank you. Mason was very helpful and knowledgeable. Car was fixed and I was informed of process, thank you. More

Service was exceptional. Shayanne was kind and knowledgeable about the service that I will be getting. I like that they provided a video walkthrough of the vehicle inspection Shayanne was kind and knowledgeable about the service that I will be getting. I like that they provided a video walkthrough of the vehicle inspection. More

From start to finish, the service was fantastic! Mason is professional, knowledgeable, and friendly, ensuring I receive the best customer service. He is a true customer advocate. Mason explains the Mason is professional, knowledgeable, and friendly, ensuring I receive the best customer service. He is a true customer advocate. Mason explains the service work and estimated completion time. Mason follows up with the status of my job, reviews the work completed, and informs me of the service required on my next visit. After my visit, Mason followed up within 24 hours to ensure I was satisfied with the job and had no issues with my car. I appreciate his attention to detail and his actions, which show he cares and that I am a valued client. More

My vehicle was special ordered and arrived a week earlier than expected. I was very pleased with the looks and ride of my new car. than expected. I was very pleased with the looks and ride of my new car. More