Diablo Subaru of Walnut Creek

Be aware of the salesperson in here they will try to stick their hands on your pockets. I took my car because it had a little noise on one of the coils (suspension) I have a warranty on it I ask for the stick their hands on your pockets. I took my car because it had a little noise on one of the coils (suspension) I have a warranty on it I ask for them to call them for this problem. They said they check the car and they spend 4 hours on it just to look at the suspension 😂 and the warranty wasn’t going to pay for it, I believe them so they pull $400 out of my pocket. They told me that if I wanted to change the coils it was going to cost me $6200 they also said that it was something that need it to be done right away or get rid of the car😏 the car is a 2015 Subaru BRC, they just wanted to take my money 😏. Or buy my card for a very low cost. A few days after I call the warranty and ask them why they didn’t wanted to cover this parts and they said that Subaru personnel NEVER call them. Bottom line I will never EVER bring my car here again. By the way I took the car to Big O tire on concord avenue and they charge $1500 to the warranty 😳 nothing out of my pocket. JUST BE AWARE of subaru in Walnut Creek Don’t let them tell you that your car is a peace of junk so you sell it to them for nothing and get a new one from their dealer. Or replace parts for $6200 when you can foot somewhere else for $1400. The employee name is MASON. More

All dealership employees were knowledgeable, professional, personable and accommodating in both the easy and the more challenging aspects of purchasing our new Subaru professional, personable and accommodating in both the easy and the more challenging aspects of purchasing our new Subaru More

Purchased brand new Forrester on Saturday, January 22 had to take it to the service department for defective issues on 24 January with a bunch of excuses I have no fully paid for a car 3 weeks later! do not to take it to the service department for defective issues on 24 January with a bunch of excuses I have no fully paid for a car 3 weeks later! do not use this dealership RUN Away Now!!!!!! More

Be wary of buying or ordering a vehicle from here. We ordered a vehicle and we were lead to believe that the price would remain the same as when we ordered it. The vehicle came in after 3 months and wit ordered a vehicle and we were lead to believe that the price would remain the same as when we ordered it. The vehicle came in after 3 months and without our knowledge the dealership added an extra 6,000 dollars of unwanted items. The dealer told us that if we were not willing to pay this extra 6,000 dollars we shouldn't be buying a car right now. The arrogance and callousness was appalling. More

Worst experience…I am disappointed I am a person that has mobility issues and the car that I had was not working for me. I thought I found a solution.. I was wrong it’s been a nightmare took them or 21 days mobility issues and the car that I had was not working for me. I thought I found a solution.. I was wrong it’s been a nightmare took them or 21 days to send in a payoff check which I still owe a balance on… now I am unable to get a car loan due to the fact I am 2 months behind on the loan they should have paid off.. More

Terrible service outfit. Overpriced and refuse to honor factory recalls. How does Subaru even license this place?! They outright refuse to perform factory recalls and instead send you to body shops to have factory recalls. How does Subaru even license this place?! They outright refuse to perform factory recalls and instead send you to body shops to have the work done on your own dime. This was my LAST service here. More

they send me 2 welcome e-mail. I asked them a few questions to figure out if they have what I am looking for before I go there. They never answered my e-mail and that was the end of it. questions to figure out if they have what I am looking for before I go there. They never answered my e-mail and that was the end of it. More

Yesterday was my worst car service ever. I came to the Diablo Subaru for my oil change. As usual I always come early that my actual appt. time. Mr. Bondoc assisted me.. I have waited 2 hours already I hav Diablo Subaru for my oil change. As usual I always come early that my actual appt. time. Mr. Bondoc assisted me.. I have waited 2 hours already I haven’t received any text message so I decided to go down and ask . In short nobody is doing a service in my car after waiting for 2 hours. Mr. Bondoc told me that one of the mechanic went home. xx excuse right? He told me also or you can bring home your car. xxx after waiting for 2 hours with no service xxxx no I need my car to have oil change. So He said 45 minutes. In short i have waited 3 Hours for my oil change. Really worst service ever! More

True story,came to buy a used car, the car on carfx was True story, came to buy a used car, the car on carfx was 9400 and they wanted me to sign on 17000. they added insurance , glass warranty and whateve True story, came to buy a used car, the car on carfx was 9400 and they wanted me to sign on 17000. they added insurance , glass warranty and whatever nonsense. After a discussion and removing the extra amounts. He got angry in a very unprofessional way and said literally “ I’m losing money, take the car without spare tire and windshield wipers “. one of my worst experiences with humans. More