Diablo Subaru of Walnut Creek

Great customer service Had missed my service appointment the day before But they were able to fit me in to there schedule, Met with Nick he explained everything for me ! Ser Had missed my service appointment the day before But they were able to fit me in to there schedule, Met with Nick he explained everything for me ! Service did not take as long as I though it would ! Then he bought my Subaru to meet me up stairs witch was a big relief to because I walk with a Cain . Thank you Nick and nice talking to Mo. LOVE my Subaru Outback and Love Diablo Subaru of Walnut Creek !!! :-) Rich Harness. More

Great service The staff here goes above and beyond. Very friendly and knowledgeable. They seem to really want to please the customer.Was not allowed to submit this The staff here goes above and beyond. Very friendly and knowledgeable. They seem to really want to please the customer.Was not allowed to submit this without it being 25 words long so I’m just adding that to make the word count More

30K Service As usual everyone I interacted with was pleasant, very helpful, respectful and answered all of my questions. That has been the case since I bought the As usual everyone I interacted with was pleasant, very helpful, respectful and answered all of my questions. That has been the case since I bought the car 2 1/2 years ago. More

Got Everything Done on my First Visit! I ordered additional parts when I purchased the 2018 Crosstrek in December 2017. I received a call from service when the parts arrived and scheduled I ordered additional parts when I purchased the 2018 Crosstrek in December 2017. I received a call from service when the parts arrived and scheduled a visit after the holidays. They installed the rear bumper protector, rear cargo net, and all weather mats. Nick kept me informed of the progress and work was completed on time. On another note, I was missing my second key fob (for reasons unknown). Mo advised me to bring this to the service advisors attention on my service visit; they were able to provide and program a key fob before I left the dealership! Also on this visit, Christian spent a good deal of time showing me how the electronics worked in my new Crosstrek (Love-Encore visit). He answered all my questions; was very thorough, and indeed patient! Employees were friendly and professional. Excellent customer service. Thank you all for a pleasant first visit! More

1st service visit Brought the new Outback in for the 1st service on the pre payed maintenance contract. Both dropping off and picking up the car went quickly with min Brought the new Outback in for the 1st service on the pre payed maintenance contract. Both dropping off and picking up the car went quickly with minimum paperwork. Provided an Uber car so no waiting for their driver to deliver other people. More

Quillin 30,000 We were met at the door by a pleasant service rep, who provided complete information about the service we had scheduled. He asked if we had any quest We were met at the door by a pleasant service rep, who provided complete information about the service we had scheduled. He asked if we had any questions or concerns and provided what I consider to be an outstanding customer service experience. It's one of the great things about owning a Subaru! More

Actually a lot of fun! ARF and KOFY tv were a plus!!! Justin was great! No pressure! Very accommodating. He took his time and understood I was nervous to drive the Forester because my main car is a Justy! Justin was great! No pressure! Very accommodating. He took his time and understood I was nervous to drive the Forester because my main car is a Justy! My husband drives the Subaru wagon GL; so the Forester seems so much larger! Justin took us to a parking lot where I drove around and then I decided to give us a little tour of Walnut Creek! It was fun and I felt empowered! We are still learning about the differences in a 21st century car and having fun doing it! The dog, Luna is adjusting and the cat Sycat seem to tolerate going to the Vet in his carrier! Pancho the cat has yet to ride in Pearl{new car"s name}. So all in all a very FUN EXPERIENCE! More

We were very pleased with the service. Mo made the stressful auto purchase experience very easy. He was informative but not pushy. His information was clearly articulated and his manner qui Mo made the stressful auto purchase experience very easy. He was informative but not pushy. His information was clearly articulated and his manner quite friendly but also professional. More

Very friendly and helpful staff. Very friendly and helpful staff, no high pressure sales. Good inventory. Good knowledge of vehicles, options and accessories. Helpful demonstrations o Very friendly and helpful staff, no high pressure sales. Good inventory. Good knowledge of vehicles, options and accessories. Helpful demonstrations of vehicle operation. Clean showroom with nice amenities. More

Service Polite Friend and Efficient. The experience was very positive and I would return for additional services. The car is working well and peramaplate we Polite Friend and Efficient. The experience was very positive and I would return for additional services. The car is working well and peramaplate went on well. More