Diablo Subaru of Walnut Creek

Easy and No Hassles I haven't bought a car "in stock" since 1979, prefer to order the perfect car. Diablo Subaru found the almost perfect car in a day, didn't play games I haven't bought a car "in stock" since 1979, prefer to order the perfect car. Diablo Subaru found the almost perfect car in a day, didn't play games with the pricing after the car was on their lot, and delivered with no hassles. More

Took awhile but we got it done My drive home was pleasant. There haven't been any problems yet. I'll let you know if I need assistance. Daniel Moore Purchased 2004 Lexus GX 470 My drive home was pleasant. There haven't been any problems yet. I'll let you know if I need assistance. Daniel Moore Purchased 2004 Lexus GX 470 More

Permaplate appointment I arrived at 9 for my appointment and, thought the service parking area is very full and a bit of a jigsaw getting in and out, I was being taken care I arrived at 9 for my appointment and, thought the service parking area is very full and a bit of a jigsaw getting in and out, I was being taken care of immediately. The paperwork only took a few minutes, mostly to get a loaner car lined up, and I was back out the door in an Outback within about 15 minutes. I called later in the day and unfortunately had to wait on hold for quite a while but eventually all was good, and I picked up the car at 4:30 and again, only took 10 minutes to turn around with my Crosstrek. The Permaplate service looks amazing - like the day I drove it off the lot, only even shinier and the guarantee is that, if anything gets spilled in the car, they get it out as part of the service, With kids, that is a great bonus. More

I enjoy working with Subaru! I was having problems with my Subaru Hybrid Crosstrek, which was diagnosed as problems with the hybrid battery and the other battery. Even though I w I was having problems with my Subaru Hybrid Crosstrek, which was diagnosed as problems with the hybrid battery and the other battery. Even though I was just out of warranty, both were replaced at no charge. Staff are courteous and they tried to make sure I was not inconvenienced with having my car at the service center for a week. (We have just the one vehicle). Would definitely recommend. I have now bought a new Subaru. More

Very professional and knowledgeable. Matthew was excellent. As stated, the service was excellent including returning car on time and Matthew explained all that was done in clear detail. Washed the car also. As stated, the service was excellent including returning car on time and Matthew explained all that was done in clear detail. Washed the car also. More

Legacy Purchas and Followup Service I was treated with respect and courtesy. The dealership gave me a fair price for my trade-in and for the new 2018 Legacy. The salesman responded to I was treated with respect and courtesy. The dealership gave me a fair price for my trade-in and for the new 2018 Legacy. The salesman responded to all my inquiries about the vehicle during negotiations and following the close of the sale. On my follow up return to the service department they were responsive to my concerns and accommodated my schedule. More

EXCEPTIONAL, FRIENDLY AND PROFRESSIONAL David went beyond the extra mile, picking me up from BART in Walnut Creek as I came over from SF after work, inconveniently arriving almost 30 mins af David went beyond the extra mile, picking me up from BART in Walnut Creek as I came over from SF after work, inconveniently arriving almost 30 mins after they had closed for the day, so I really appreciated the effort to accommodate me. David being a true Subaru enthusiast himself could answer all my questions without hesitation, I didn't feel pressured or uncomfortable at any time, and I felt I came away with a good deal on a 2017 brand new Crosstrek, exactly as described over the phone. What more could I want? Oh surprise I got follow up after care messages from David too, the good experience just keeps going! More

low pressure, stream lined I found it very easy to work with the people at Diablo Subaru. They were all very friendly and professional. They were very knowledgeable about the ca I found it very easy to work with the people at Diablo Subaru. They were all very friendly and professional. They were very knowledgeable about the car I was looking at. More

Service maintenance High marks for customer service at the WC location, but I would like to relay the fact that every time we book our service/maintenance appointments on High marks for customer service at the WC location, but I would like to relay the fact that every time we book our service/maintenance appointments online it is NEVER reflected on the system used at the servicing center. This happens all the time and am not sure why. Also, the new waiting area is lovely - it would be even better if the seating area had a place to charge our phones! Again, great service and we continue to be happy Subaru owners. More

Great Experience I am pleased to say that I have had a wonderful experience with the staff and service at Diablo Subaru of Walnut Creek. From Elyes Chebbi in sales, to I am pleased to say that I have had a wonderful experience with the staff and service at Diablo Subaru of Walnut Creek. From Elyes Chebbi in sales, to Eric Foltz in the service department, everyone has been professional and accommodating. I would definitely refer my friends and family here. I would have to say they go above and beyond to make a customer happy. More