Diablo Subaru of Walnut Creek

Failed to honor written offer with 72 hour guaranteed price Gave us a written offer with guaranteed price for 72 hours, then sold the car within 24 hours and when we tried to buy the same vehicle but in a diffe Gave us a written offer with guaranteed price for 72 hours, then sold the car within 24 hours and when we tried to buy the same vehicle but in a different color they claimed the offer was a typo and would not honor it. More

Won Me Over With Great Service It had been more than a year since I had taken my Outback in for servicing, so when I walked into the Service Dept. to make an appointment, (armed wi It had been more than a year since I had taken my Outback in for servicing, so when I walked into the Service Dept. to make an appointment, (armed with recall notices, a warranty update, and a to-do list) I found myself pretty disappointed because I was told the only thing they could do for me any time soon would be the oil change. As it turned out, on the day of the appointment my adviser, Dennis Sheehan, told me everything would be taken care of that day...literally. No need to keep the car; all the work would be completed same-day. Imagine my surprise and delight. The walk-away for me is a reaffirmation of the quality of service at Diablo Subaru, both customer service and vehicle service. The Service Dept. staff performs in a professional manner and with a friendly, courteous, and very attentive attitude. I was especially impressed by Dennis' knowledgeable explanation of what I could expect to be accomplished and the recommendations for future work. Work on the car was done timely and looks good to me! And, I sincerely appreciate the bonus touches like vacuuming the floors and seats. More

Love my car I knew what I wanted and they were able to get me exactly that. I'm happy with the buying experience and the follow up after the purchase. I knew what I wanted and they were able to get me exactly that. I'm happy with the buying experience and the follow up after the purchase. More

Very courteous and efficiennt Because it is true everyone was very attentive to my needs including my schedule and how I would get around whilet I waited I was treated very wonder Because it is true everyone was very attentive to my needs including my schedule and how I would get around whilet I waited I was treated very wonderfully More

Friendly and helpful. Service and sales depth good to work with. The Service Deparen't was repaying their lot and in a state of disaray. But service quality and attention Service and sales depth good to work with. The Service Deparen't was repaying their lot and in a state of disaray. But service quality and attention was not affected. More

Why didn't you tell me you had Tekata airbag replacements? The recall letter about the airbag said there were no replacement parts available yet and that I would be contacted when they were available. Then I g The recall letter about the airbag said there were no replacement parts available yet and that I would be contacted when they were available. Then I got another recall letter about a wiper motor cover. So I scheduled that and when I dropped it off the service rep assumed I was there for the airbag as well. When did those become available? Why wasn't I notified? Wasn't it "lucky" that there was another recall so I brought my car in. For months I have made my passengers sit in the back seat because of this airbag and you had replacements and didn't tell me!!?!??! Otherwise, the service was done quickly and neatly and the staff are courteous and drove me to bart. More

buying experience Everyone was terrific, Robert Young sold us the car, Dave Nevitt helped Robert and Matt the financial person. We didn't have to negotiate we used the Everyone was terrific, Robert Young sold us the car, Dave Nevitt helped Robert and Matt the financial person. We didn't have to negotiate we used the costco membership which made it so easy. More

Easy, hassle free, very professional The whole process was easy, hassle free and very professional. Larry Peterson was one of the best car salesmen I have ever dealt with, ( I have bought The whole process was easy, hassle free and very professional. Larry Peterson was one of the best car salesmen I have ever dealt with, ( I have bought of least at least 20 vehicles over the years.) He was very accommodating and provided us with all the information and multiple test drives in various models until we found what we were looking for. All in all, a very pleasant experience. More

Great team in the service department Been going to the dealership for 5 years for service on my WRX and have had a very positive experience. Taylor Gaddis is my go-to guy there and always Been going to the dealership for 5 years for service on my WRX and have had a very positive experience. Taylor Gaddis is my go-to guy there and always takes care of me. More

New Car We had a great and stress free experience at Diablo Subaru. Ryan Gill helped us with our car search and purchase. He was professional, knowledgeable, We had a great and stress free experience at Diablo Subaru. Ryan Gill helped us with our car search and purchase. He was professional, knowledgeable, honest, and fair. He helped to make our experience easy, stress free, and fast. Matt Gregory also was very professional, knowledgeable, and efficient. Easily one of our best car buying experiences. More