Diamond Chevrolet GMC of Banning

The sales process was quick and easy. Rick was professional and the transaction was quick and easy. Rick was professional and the transaction was quick and easy. More

The attendant made off colored comments based on my looks . Whrn we returned from looking at my tires he asked me if I had been driving in Mexicali ? Which i responded “huh what” ? He asked because my tires . Whrn we returned from looking at my tires he asked me if I had been driving in Mexicali ? Which i responded “huh what” ? He asked because my tires looked rough When I asked about my warranty free oil changes and if he could look up and see if I could get one oil change added since when I originally bought the vehicle I had to use one free oil change not even 2 months after I bought the vehicle at Diamond He responded with “ well you got a free one now” I didn’t know I needed to contact the HM GM Finavncial . To ask theses questions Would of liked if he would have said “ please contact GM FINANCIAL “ His attitude seemed off and harsh through out the interaction It’s my first time ever to experience customer service like that at Diamond More

Never resolved the problem just wasting my time I didn’t n why they never identified the problem n why they never identified the problem More

Wanted me to pay for warranty work they did not do right in the first place in the first place More

The dealer was attentive to my needs and my request. He was very efficient with the process, very knowledgeable of product of interest. He walked me through the process with no delay. I would purchase He was very efficient with the process, very knowledgeable of product of interest. He walked me through the process with no delay. I would purchase another product from him in the future. More

I purchased a 2023 BMW X3 M40i after seeing it listed at 33k miles. Actual mileage delivered: 36k. Before buying, I tried to confirm details, but the dealership avoided answering and pushed me directly into 33k miles. Actual mileage delivered: 36k. Before buying, I tried to confirm details, but the dealership avoided answering and pushed me directly into financing. They ran the credit application, ignored me for a day, and then pressured me hard to sign everything immediately. Contract was emailed at 7 PM with a two-hour deadline. They delivered the car to my home, and one of the employees used my restroom in a very unprofessional way. After the sale, they provided no GAP coverage options, no lender details, and no payment instructions. They also promised “45 days before first payment,” which turned out to be 29 days. Great car, but the dealership experience was extremely unprofessional and misleading. More

I was able to get my car seen the same day I called, which was very convenient for me. The woman who helped me on the phone was friendly and accommodating. She was very kind. Tyler was excellent and sug which was very convenient for me. The woman who helped me on the phone was friendly and accommodating. She was very kind. Tyler was excellent and suggested the services I needed in addition to my oil change. Tyler also arranged for me to be dropped off and picked up when my car was ready. Tyler is 100 percent skilled in customer service and communication. He is a credit to the company. I am very pleased with my experience at Diamond Chevy Service Center in Banning and would definitely recommend it. More

I set an appointment and stated I needed to be out within two hours and they stated OK. My appointment was 7 AM and I arrived at 6:50 and checked in. They said it would be done by 8:30 and as typically happ two hours and they stated OK. My appointment was 7 AM and I arrived at 6:50 and checked in. They said it would be done by 8:30 and as typically happens at this dealership, it didn’t get done till 930. I was a half hour late for my appointment. The text said they did have to replace a drain plug and he would get two guys on it right away and I watched for 15 minutes while no one worked on the truck In addition, I tried calling in before opening and there is no way to leave a message and your phone system just hangs up and your people say there is no way to fix it Lastly, I asked the service provider if there were any coupons because I got one either on email or mail but forgot to bring it and he stated he applied my coupon and charged me 189. I checked back in the email and found the coupon from Diamond Hills and it should’ve been a charge of 149 They let me know that Jesup was a much bigger dealer, and I could probably get faster service there because I wanted to bring it in for two services and they said that that’s what it takes to do diagnostics and I would need to leave it, even though I’m coming from an hour and 15 minutes away Pretty unbelievable More

Very bad service. Not willing to help , my truck has been there for 3 weeks, I don’t receive any phone calls to let me know updates , I called multiple times & no answ Not willing to help , my truck has been there for 3 weeks, I don’t receive any phone calls to let me know updates , I called multiple times & no answer , was not able to leave message since inbox was full . Definitely do not recommended coming to this location for any service needs. More