Diamond Chevrolet GMC of Banning

Wanted me to pay for warranty work they did not do right in the first place in the first place More

The dealer was attentive to my needs and my request. He was very efficient with the process, very knowledgeable of product of interest. He walked me through the process with no delay. I would purchase He was very efficient with the process, very knowledgeable of product of interest. He walked me through the process with no delay. I would purchase another product from him in the future. More

I purchased a 2023 BMW X3 M40i after seeing it listed at 33k miles. Actual mileage delivered: 36k. Before buying, I tried to confirm details, but the dealership avoided answering and pushed me directly into 33k miles. Actual mileage delivered: 36k. Before buying, I tried to confirm details, but the dealership avoided answering and pushed me directly into financing. They ran the credit application, ignored me for a day, and then pressured me hard to sign everything immediately. Contract was emailed at 7 PM with a two-hour deadline. They delivered the car to my home, and one of the employees used my restroom in a very unprofessional way. After the sale, they provided no GAP coverage options, no lender details, and no payment instructions. They also promised “45 days before first payment,” which turned out to be 29 days. Great car, but the dealership experience was extremely unprofessional and misleading. More

I was able to get my car seen the same day I called, which was very convenient for me. The woman who helped me on the phone was friendly and accommodating. She was very kind. Tyler was excellent and sug which was very convenient for me. The woman who helped me on the phone was friendly and accommodating. She was very kind. Tyler was excellent and suggested the services I needed in addition to my oil change. Tyler also arranged for me to be dropped off and picked up when my car was ready. Tyler is 100 percent skilled in customer service and communication. He is a credit to the company. I am very pleased with my experience at Diamond Chevy Service Center in Banning and would definitely recommend it. More

I set an appointment and stated I needed to be out within two hours and they stated OK. My appointment was 7 AM and I arrived at 6:50 and checked in. They said it would be done by 8:30 and as typically happ two hours and they stated OK. My appointment was 7 AM and I arrived at 6:50 and checked in. They said it would be done by 8:30 and as typically happens at this dealership, it didn’t get done till 930. I was a half hour late for my appointment. The text said they did have to replace a drain plug and he would get two guys on it right away and I watched for 15 minutes while no one worked on the truck In addition, I tried calling in before opening and there is no way to leave a message and your phone system just hangs up and your people say there is no way to fix it Lastly, I asked the service provider if there were any coupons because I got one either on email or mail but forgot to bring it and he stated he applied my coupon and charged me 189. I checked back in the email and found the coupon from Diamond Hills and it should’ve been a charge of 149 They let me know that Jesup was a much bigger dealer, and I could probably get faster service there because I wanted to bring it in for two services and they said that that’s what it takes to do diagnostics and I would need to leave it, even though I’m coming from an hour and 15 minutes away Pretty unbelievable More

Very bad service. Not willing to help , my truck has been there for 3 weeks, I don’t receive any phone calls to let me know updates , I called multiple times & no answ Not willing to help , my truck has been there for 3 weeks, I don’t receive any phone calls to let me know updates , I called multiple times & no answer , was not able to leave message since inbox was full . Definitely do not recommended coming to this location for any service needs. More

The dealership was clean and the employees were kind and helpful while purchasing a new vehicle. helpful while purchasing a new vehicle. More

No one called me when the car was ready, more than 5 days without a car. Always had to hunt down service reps for any updates. No courtesy car or ride home. Do not buy or service car here. without a car. Always had to hunt down service reps for any updates. No courtesy car or ride home. Do not buy or service car here. More

I had the worst experience ever at the service department in your dealership I dropped off my daughters car just to have the check engine light diagnostics it took them five days They hardly called me. I in your dealership I dropped off my daughters car just to have the check engine light diagnostics it took them five days They hardly called me. I had to consistently call to get updates on the car. Then they tried telling me some xxxxxxxx that they can’t let the car let the car leave without them fixing it and a bunch of stupid xxxx like that. I told him I was going to call the service manager. I finally got the car back after 6 days. They did turn the check engine light out. We’ll see if it goes through Smog. That was the whole reason I had it there because I needed to smog it. I’m not sure if I will ever return to your dealership again for service Even though I just bought a new car there in January And it’s still under warranty and I’m sure it will need service More

My truck still presents problem I’m disagree with the quality services urgent updated Att. Alexander Aguilar quality services urgent updated Att. Alexander Aguilar More