Diamond Chevrolet GMC of Banning

Service dept is good. Not all service updates downloaded, which is not good. Presented department with a list of updates….none followed…l Not all service updates downloaded, which is not good. Presented department with a list of updates….none followed…l More

Quick and friendly attentive start of service. Took a little time to check out from the time my service was complete, but another advisor helped me to get me out on my way. Took a little time to check out from the time my service was complete, but another advisor helped me to get me out on my way. More

Went in for an oil change which was good. But i also had an issue with the power outlet in the back seats. Told the gentleman who helped me and also showed him twice which one wasn’t working. But i also had an issue with the power outlet in the back seats. Told the gentleman who helped me and also showed him twice which one wasn’t working. When they finished they told me it was user error that it did work that i was wrong. Turned out the mechanic checked the wrong one. The one in the back was never touched or fixed. Even after i showed them. More

It’s very easy for me to trust the people that work there I have been a long time costumer and never have any problems with them they always take care of my needs. I have been a long time costumer and never have any problems with them they always take care of my needs. More

The sales process was quick and easy. Rick was professional and the transaction was quick and easy. Rick was professional and the transaction was quick and easy. More

The attendant made off colored comments based on my looks . Whrn we returned from looking at my tires he asked me if I had been driving in Mexicali ? Which i responded “huh what” ? He asked because my tires . Whrn we returned from looking at my tires he asked me if I had been driving in Mexicali ? Which i responded “huh what” ? He asked because my tires looked rough When I asked about my warranty free oil changes and if he could look up and see if I could get one oil change added since when I originally bought the vehicle I had to use one free oil change not even 2 months after I bought the vehicle at Diamond He responded with “ well you got a free one now” I didn’t know I needed to contact the HM GM Finavncial . To ask theses questions Would of liked if he would have said “ please contact GM FINANCIAL “ His attitude seemed off and harsh through out the interaction It’s my first time ever to experience customer service like that at Diamond More

Never resolved the problem just wasting my time I didn’t n why they never identified the problem n why they never identified the problem More

Wanted me to pay for warranty work they did not do right in the first place in the first place More

The dealer was attentive to my needs and my request. He was very efficient with the process, very knowledgeable of product of interest. He walked me through the process with no delay. I would purchase He was very efficient with the process, very knowledgeable of product of interest. He walked me through the process with no delay. I would purchase another product from him in the future. More