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Diamond Ford

Lancaster, CA

Overview
Reviews
Vehicles
4.3
640 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 640 reviews

November 23, 2023

Lack of communication with service. Calls were not returned. I live in Littlerock and had to drive to Lancaster on 2 occasions to get information regarding my car. More

by GROB533
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Nov 29, 2023 -

Diamond Ford responded

Hello, we take your feedback seriously and would appreciate the opportunity to discuss your experience at our Service Center. Please contact me at your earliest convenience. I look forward to speaking with you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 22, 2023

Your service agent Dan DiGiovanni is always well versed on the recall status of my car. He does a great job of communicating. More

by ray c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni
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November 22, 2023

I just wanted an oil change. The bill was over 300.00 when I picked up the car...never again! More

by MUN0ZZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramon Audea, Ricky Palacios
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Nov 29, 2023 -

Diamond Ford responded

Hello, I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 21, 2023

Had my ruck in for services also had a taillight replace Dan always takes good care of me when I come in. I have never had any problems with the services department More

by feathers.11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni
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Nov 28, 2023 -

Diamond Ford responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and I am thrilled to know Dan goes above and beyond to take care of and fix any problems with your vehicle. If you have any additional comments and/or questions, please feel free to contact me directly! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 20, 2023

I enjoyed working with the service representative Barret Howie. He’s friendly and professional. I feel like I’ve made a new friend. More

by STEVE@BURTONFAMILY1.COM
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howie
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Nov 27, 2023 -

Diamond Ford responded

Steve, thank you for the awesome feedback! You're right, Barret is an excellent service rep and we appreciate all he does for us! I'm very happy to hear that he has been there to provide you with great service. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 19, 2023

I originally would have given a 5, however, the service advisor NEVER kept his word. He was supposed to call me the following Tuesday to tell me if my extended warranty would cover my windshield wiper. N More

by SATTRIPLETS
Recommend Dealer
No
Employees Worked With
quicklane oil
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Nov 22, 2023 -

Diamond Ford responded

Thank you for sharing your feedback with us. At Diamond Ford, we strive to provide complete satisfaction for every experience and I am sorry to hear that you feel your visit was less than exceptional. If you would like to discuss your experience further, please do not hesitate to reach out to me at your earliest convenience. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 18, 2023

I enjoyed the transaction by making friends with the team. It was informative right from the get-go and it helped in making the decision. Numbers came quickly and my time for the completion of this purc More

by RACEDAY64
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard
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Nov 22, 2023 -

Diamond Ford responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 17, 2023

Process was easy and seamless. Chris Mejia, sales associate was great and helpfull. This was my best car buying experience. More

by mynordeleon10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Mejia
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Nov 21, 2023 -

Diamond Ford responded

Thank you and congratulations on your purchase! I am so pleased that Chris could make your visit easy and hassle-free, and I believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 17, 2023

Communication: I consider is a primary, key requirement in maintaining a good “service” department. Diamond Ford Lancaster fails at this immensely. If your vehicle is in for repair, it should not take ove More

by CAWILDCAT52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
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Nov 22, 2023 -

Diamond Ford responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to me and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 16, 2023

Barret takes excellent care of my cars. Would not take them anywhere else for service. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret - service dept
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Nov 16, 2023 -

Diamond Ford responded

JC, thank you for the awesome feedback! Barret is an excellent service adviser and I appreciate all he does for us! I'm very happy to hear that he has been there to provide you with great service. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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