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Diamond Ford

Lancaster, CA

Overview
Reviews
Vehicles
4.3
640 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 640 reviews

November 07, 2023

the experience was great and I really like my sales person that helped me. wonderful job More

by angelahollis5658
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Ashley Shaw, Keith Kroger, Ramon Audea, Rene Flores
Report | Print
Nov 09, 2023 -

Diamond Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you, Angela. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 06, 2023

Good people that care I like doing business with them. I would do it again and recommend the dealer. More

by biggnate06
Recommend Dealer
Yes
Employees Worked With
Eric Reynolds, Thomas J Pabon
Report | Print
Nov 08, 2023 -

Diamond Ford responded

Thank you for your outstanding rating about our service department, Nate. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

Nov 08, 2023 -

biggnate06 responded

Biggnate06@gmail.com

November 06, 2023

Amable siempre atento concentrado en su trabajo rapido y lo mas importante no me iso esperar gracias René gracias More

by gonzalocortez02
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Brian Miller, Ramon Audea, Frank Villalobos, Ricky Palacios, Rene Flores, Thomas J Pabon
Report | Print
Nov 09, 2023 -

Diamond Ford responded

Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 06, 2023

There was no nonsense. The salesman was very straightforward. My experience was a good one. More

by mollagan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Ashley Shaw, Rene Flores
Report | Print
Nov 09, 2023 -

Diamond Ford responded

Mollagan, thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Diamond Ford! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 05, 2023

I had a really good experience with Rene and he went above and beyond to make sure I had the car I needed. More

by dapohlmann2
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Rene Flores
Report | Print
Nov 08, 2023 -

Diamond Ford responded

I loved reading this review! Happy customers are our aim, and it appears Rene really hit the bullseye. I’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 31, 2023

You have a wonderful asset in your employee, Barrett Howle! He is the only reason I bring my car in for service at Lancaster Diamond Ford. Barrett cares about his customers and goes out of his way to gi More

by MSMARYGIRL1966
Recommend Dealer
Yes
Employees Worked With
Barrett Howle
Report | Print
Nov 03, 2023 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 30, 2023

Dan was very helpful and gave me constant update. My car was ready in 3 days as promised. More

by VEDAMAY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Nov 03, 2023 -

Diamond Ford responded

Yhank you for sharing this great feedback with us. We feel our service department is what makes Diamond Ford special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 29, 2023

Brian was extremely knowledgeable and great to work with on purchasing a F150. Eric the floor manager was also pleasant to work with and very fair and honest. More

by mimperia
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Miller, Eric Reynolds
Report | Print
Nov 01, 2023 -

Diamond Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 29, 2023

Buying the truck was easy, took a little while, but that is expected. Bought the extended warrantees, but changed my mind on the. Requested refund and had to go back and forth on with the finance lady. Fina More

by Matt J
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Miller, Ashley Shaw, Rene Flores
Report | Print
Nov 01, 2023 -

Diamond Ford responded

Matt, I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

Nov 01, 2023 -

Matt J responded

I’ve tried calling you multiple times over the course of two weeks. Left messages with my phone number and never got a call back. You emailed me on Sunday stating that you would need to check with the business office on Monday. It’s now been 3 days and still no answer.

October 26, 2023

They broke my transmission two times then fixed it again, and then turned around and broke my engand then More

by TRACYREED6182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
Report | Print
Oct 30, 2023 -

Diamond Ford responded

Tracy, our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

Oct 30, 2023 -

Diamond Ford responded

Tracy, our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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