Diamond Ford

First of all Jessica DesJardins is always the greatest helping us since we bought the Lincoln in 2016. All service was great & speedy. helping us since we bought the Lincoln in 2016. All service was great & speedy. More

Dante was very helpful and returned my calls promptly. The mobile tech did the job quickly and efficiently. The mobile tech did the job quickly and efficiently. More

I have been both to service center and quick lane and my experience was great experience was great More

Interior came back to me smelling like body odor and with greasy foot prints on plastic, tan theshold. Happens EVERY time it is serviced. Windshield washing reservoir won’t hold water now. greasy foot prints on plastic, tan theshold. Happens EVERY time it is serviced. Windshield washing reservoir won’t hold water now. More

Appreciate that I was giving a straight trade in price I was happy with, I was no pressure and that fact that I was given a lower interest rate than my bank gave me was satisfying was happy with, I was no pressure and that fact that I was given a lower interest rate than my bank gave me was satisfying More

Diamond Ford 's Quick Lane service is professional, prompt, and a pleasure to work with when service is needed. They were also great with handling recall work. Great staff! prompt, and a pleasure to work with when service is needed. They were also great with handling recall work. Great staff! More

They said I needed a service that should be under warranty and lied and said my warranty expired. No, it hasn’t yet. My car also came back home with a huge chip in passenger side windshield so I now warranty and lied and said my warranty expired. No, it hasn’t yet. My car also came back home with a huge chip in passenger side windshield so I now have to spend money to repair it. I called and left a message for service advisor to call me back so I could give him my Lincoln Pass # to pay for service instead of credit card but he never bothered to call me back. Now, the dealer is calling me about an offer they sent to buy my car yet I can’t access the amount and neither could guy in sales on the phone. I initially went there for service because my dealer was going to make me wait 2 months for an oil change. I went back to them a second time, both times my experience was satisfactory. This time for service they sent me next door to their “Quick Lane.” Sorry, but I won’t be returning ever to this dealer for service! More

I normally like Diamond Ford but this time it seemed disorganized and confusing. I never met my service rep. The gentleman that took care of me was an individual that has helped me previously. I liked h disorganized and confusing. I never met my service rep. The gentleman that took care of me was an individual that has helped me previously. I liked him but I was assigned to someone else this time. More

The finance dept lied to us and cost me almost one thousand dollars. Had recall on 2016 truck, set up appointment to repair. Drive 1 hour to get there. They tell me can not do recall cause truck was o thousand dollars. Had recall on 2016 truck, set up appointment to repair. Drive 1 hour to get there. They tell me can not do recall cause truck was over 120 thousand miles. Never told of the mileage limit. Called to set up appoint for another recall. Wanted to talk to service dept to make sure no mileage limit on this recall and check price on oil and fuel filter change at same time. Left message and have been waiting 4 days for. All back and still not received call back. More

The service provided by diamond ford was great and really fast and they did a great job communicating the status of my vehicle! fast and they did a great job communicating the status of my vehicle! More