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Diamond Ford

Lancaster, CA

Overview
Reviews
Vehicles
4.2
640 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 640 reviews

October 19, 2023

Rene did a great job helping me out from start to finish great service great person to work with. definitely recommend him if your shopping for a car. More

by gcwork23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Miller, Rene Flores
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Oct 23, 2023 -

Diamond Ford responded

Thank you for leaving us this great review! I am very happy to hear that Rene could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 17, 2023

Rick was great. Always nice and a pleasure to talk to. If I have a question is very quick to answer it. More

by GEBEEMAN22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in auto parts
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Oct 20, 2023 -

Diamond Ford responded

Thank you for taking the time to write this review. I am pleased to hear that Rick was able to provide an efficient and overall positive experience. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 16, 2023

Well the service was great Jessica always treats us the best and always make sure I get what my car needs More

by REGINALDCHILDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Oct 19, 2023 -

Diamond Ford responded

Regina, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jessica does for Diamond Ford and our customers. Hope to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 15, 2023

Brian was amazing to work with, very friendly and was able to help me with all the questions I had. Was absolutly a pleasure to have him help me aquire my F150 Lightning. More

by CDOERNING5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Miller
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Oct 18, 2023 -

Diamond Ford responded

I loved reading this review! Happy customers are our aim, and it appears Brian really hit the bullseye. I'll make sure to share your experience with him, and if you have any further questions or worries, I'm always available to help. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 13, 2023

Excellent service and great personnel, very clean dealership and very knowledgeable. Would use this dealership again. More

by jphillips19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Miller, Ramon Audea, Rene Flores
Report | Print
Oct 18, 2023 -

Diamond Ford responded

To say thank you is not enough! I am thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Diamond Ford again! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 12, 2023

Barrett, and the entire Diamond Ford staff, are a credit to their profession. Courtesy and respect abound in this unique Lancaster CA dealership. More

by Rdflood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch , Eric Douglas, Tyler Hoffman
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Oct 17, 2023 -

Diamond Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 12, 2023

Horrible service , apparently was told I needed 4 new tires with I just purchased in January. I later found out it was due to a poor job on previous alignment, which have only been done at this facility More

by MESHELINDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Shaw, Keith Kroger
Report | Print
Oct 16, 2023 -

Diamond Ford responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 12, 2023

diagnostic and repairs were handled quickly and professionally.My service writer Dan and the service manager Dante were very helpful and friendly.They kept me up to date throughout the repairs. More

by sierrascott34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept,Dan,Dante
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Oct 17, 2023 -

Diamond Ford responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 12, 2023

I chose a star due to bad experience at Quick Lane. The star goes to Jessica in service for her help. More

by JFREDY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
Report | Print
Oct 17, 2023 -

Diamond Ford responded

I appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together to resolve this. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 11, 2023

I went in for a check engine light on a 2023 Ford. They work with me to drop it off. got the car back in 2 days. The fix the issue and got me out fast when I picked it up. Had my kids with me when I p More

by Pretty1nlove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Oct 16, 2023 -

Diamond Ford responded

Thank you for leaving us this great review! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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