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Diamond Ford

Lancaster, CA

Overview
Reviews
Vehicles
4.2
640 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 640 reviews

October 10, 2023

I experienced extremely great customer service during my visit, and I’m extremely pleased. Thank you for the excellent service! More

by Hal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Barrett - Service Dept
Report | Print
Oct 13, 2023 -

Diamond Ford responded

Hi Hal, and thank you for this great review! I'm very happy that our team was here to help you and treated you with the customer service I know you deserve. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 10, 2023

Quick lane the works, very friendly , let me know when bronco was ready, went picked up, very easy experience thank you More

by Ispyvic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Oct 13, 2023 -

Diamond Ford responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Diamond Ford. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 09, 2023

Barrett got my car done quickly and very professional. It made my recall experience great. More

by INT2723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howle
Report | Print
Oct 11, 2023 -

Diamond Ford responded

Thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Diamond Ford! If there is anything else we can do for you, please feel free to give me a call. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 08, 2023

Got me in and out in a timely manner . it took a long time to get the part because of the computer chip but that was solved and got the work done More

by JOYNJOHNDRAKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Giovanni was very helpful
Report | Print
Oct 11, 2023 -

Diamond Ford responded

Thanks for your great review, Joyn. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 08, 2023

Jessica made me feel valued as a customer, and has worked diligently to solve an ongoing, intermittent problem with my vehicle. The only true negative I’ve encountered is the dealer telephone system doesn’ More

by DNDW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica DesJardins
Report | Print
Oct 12, 2023 -

Diamond Ford responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that we can learn more about your visit. I hope to talk with you soon. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 07, 2023

I own five Fords and all go to Diamond Ford Quick Lane for service. Work is professional, efficient, prompt, and done right the first time. Staff is outstanding! More

by DMR.RECON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos in Quick Lane
Report | Print
Oct 11, 2023 -

Diamond Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 07, 2023

Brian and Rene were fantastic. Knowledgeable and quick to keep things moving along. This purchase was a Ford Maverick that I ordered specific over a year ago. My only complaint i More

by heavyatc
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Miller, Rene Flores
Report | Print
Oct 12, 2023 -

Diamond Ford responded

Thank you for visiting Diamond Ford! We are glad that we could provide an overall positive experience and appreciate your feedback. We appreciate any and all feedback as it allows us to improve our service to ensure future satisfaction. Please let me know if there is anything else we can do for you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 05, 2023

Customer service “GREAT”. Communication “0”. I waited 2 hrs. for an oil change in my truck :( Manager 👍🏼. More

by alcaraz.elizabeth419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Villalobos
Report | Print
Oct 10, 2023 -

Diamond Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 03, 2023

Great service and attitude, boys and girls at fast lane are doing an amazing job , thank you 🙏 More

by SHAHAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fast lane
Report | Print
Oct 06, 2023 -

Diamond Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 03, 2023

Very kind , thorough and offer great coffee . Salesman went above and beyond to get me into the vehicle for a test drive. More

by tyrenesaucedo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Oct 06, 2023 -

Diamond Ford responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Tyrene! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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