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Diamond Ford

Lancaster, CA

Overview
Reviews
Vehicles
4.3
637 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 637 reviews

October 01, 2023

My car had a recall notice and when the part came in the repair was done in less time than anticipated. Barrett was also very helpful on a warranty question. Appreciate the time taken to help me out. Thanks More

by TERIGORDON1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Barrett
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Oct 04, 2023 -

Diamond Ford responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 01, 2023

A very good experience. All personnel went out of their way to make it as easy as possible to purchase the new truck. More

by JACOBURN0721
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Arcarda, Ricky Palacios, Eric Reynolds, Eric Douglas
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Oct 04, 2023 -

Diamond Ford responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 30, 2023

Took my Cmax in for an over priced oil change and also had them install a windshield fluid reservoir filler tube. Charged 1/2 hour of labor ($100) to install the filler tube, but didnt check to see if it More

by trojan66
Recommend Dealer
No
Employees Worked With
Unkown
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Oct 04, 2023 -

Diamond Ford responded

We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 30, 2023

Great and fast service like always Barrett in the service department is the best and so courteous More

by MAGI2WAGI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barnett
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Oct 04, 2023 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 30, 2023

I had a Ford Technician come to my residence to fix the 3 recalls. He was very professional and polite. He performed the job in a reasonable time and fashion. Thank you. More

by min82102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kailey Benton
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Oct 04, 2023 -

Diamond Ford responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Please let me know if there is anything else that I can assist you with! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 29, 2023

Chris M. helped us with our purchase and he was amazing! So helpful and easy to work with. I will be recommending him to people just like he was recommended t More

by llara2316
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris M, I forgot his last name but really helpful
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Oct 03, 2023 -

Diamond Ford responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Chris and our team was helpful during your visit and that you love your new car. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 28, 2023

Usually don’t do reviews. But Diamond Fords staff went out of their way to take care of my service by sending a unit to my workplace to complete the job. Nice touch and I unde More

by DARYELK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Appt person unknown Tech person was Jesse
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Oct 03, 2023 -

Diamond Ford responded

Your review brightened my day! Thank you for sharing your positive experience, and I'd love to have you back at our dealership. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 28, 2023

My F250 went in for a two day repair job and Barrett was able to get it done in one day. 5 stars! More

by JFRERICHS59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett Howle in Service
Report | Print
Oct 03, 2023 -

Diamond Ford responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 27, 2023

Jessica in service is awsome helped me out on servel occasion cares about helping you More

by brockplumbing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica and Daniel in service dept , Eric Douglas
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Oct 02, 2023 -

Diamond Ford responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Jessica does for Diamond Ford and our customers. Hope to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 25, 2023

Carlos Sr. from Quick Lane does an excellent job, he is friendly and helpful. I let him know the issue on my vehicle and he made sure it was cover under warrant More

by BETTYBERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Sr.
Report | Print
Sep 28, 2023 -

Diamond Ford responded

Betty, thank you for the awesome feedback! You're right, Carlos is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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