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Diamond Ford

Lancaster, CA

Overview
Reviews
Vehicles
4.4
637 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 637 reviews

September 24, 2023

Your employees are nice and curious. Didn’t take a long time working on my car. I was in and out. Rick let me know that they would call me to let me know when the part they ordered for w More

by GEBEEMAN22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in auto parts
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Sep 27, 2023 -

Diamond Ford responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 24, 2023

Very friendly employees, appeared to be quite knowledgeable about all aspects of their job. Kept in contact with updates during the appointment. More

by PARADOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Sep 27, 2023 -

Diamond Ford responded

Thanks for the kudos. It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 24, 2023

Took a little longer than we thought, but everything is fixed and safe for me to drive! More

by PINK_PIGLET_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett Howle
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Sep 27, 2023 -

Diamond Ford responded

Thanks for your great review. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 24, 2023

Will was excellent to work with and friendly to my family. Prompt with his communication. More

by KEVCOUG68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Shaw, Will Smith
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Sep 27, 2023 -

Diamond Ford responded

Thank you for taking the time to share your kind feedback about Will. Each employee is a valued member of the Diamond Ford team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 23, 2023

Everyone I have encounter at this dealer has been courteous. They have fixed a couple recalls and I am updated on my warranty. I'm always able to book an appointment within that same week. More

by Mayra D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Sep 27, 2023 -

Diamond Ford responded

Mayra, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 22, 2023

6 weeks is a little long for a repair! First 2 weeks nothing was done! More

by trailstone1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept.
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Sep 27, 2023 -

Diamond Ford responded

We appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

Sep 27, 2023 -

trailstone1 responded

You had worked on the truck several months before and put a whole new exhaust system in. Then 700 miles later the same thing. You said bring it in. Two weeks later I checked and you hadn’t even looked at it. I gave you all the info I knew and what I had read on the internet. Four weeks later you replaced what you knew to do. There was never a problem getting parts. So either your staff is not thoroughly trained or your service is poor!!!

September 22, 2023

Excellent service, honest employees passing quality workmanship. Understood my want's and needs. Fair pricing. More

by BILLHALLETT48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Frank Villalobos, Andy Cortez, Eric Reynolds
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Sep 27, 2023 -

Diamond Ford responded

Thank you for this amazing review! I really appreciate your business, Bill. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 22, 2023

Really great in and out great service, Barrett is always our service rep does a great job More

by POPASUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep Barrett
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Sep 26, 2023 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 22, 2023

Diamond Ford does not have dealer markups (which can sometimes be upwards of $5k - $10k) so going with them for my 2023 Ford Maverick purchase was an easy decision. I got the car for its factory sticker More

by Cris Mertens
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamie, Brian Miller, Rene Flores
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Sep 27, 2023 -

Diamond Ford responded

Cris, thank you for taking the time to share your feedback regarding your experience at Diamond Ford, and congratulations on your new vehicle! Buying a new car is a huge step and I am honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 22, 2023

The service department was excellent once you are there in person to have the work performed. Unfortunately the phone systems is very lousy. Took me over 2 days and several calls to make the appointment wi More

by R86847
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Des Jardins is excellent to work with.
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Sep 28, 2023 -

Diamond Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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