Diamond Ford

Staff was courteous and efficient. Had to wait for almost a year from receipt of recall notice to service of vehicle. Had to wait for almost a year from receipt of recall notice to service of vehicle. More

Great service and job. The only reason for a 4 star was the waiting for the part(s). Turn car in on a Friday and did not get vehicle back until following Friday. Part in The only reason for a 4 star was the waiting for the part(s). Turn car in on a Friday and did not get vehicle back until following Friday. Part in essence had to be ordered twice. The part was not from the normal chain supply, but then had to find it at another dealership based on the information I received. More

Thank you Carlos Sr. for GREAT! customer service and helping me get my vehicle fixed and returned in a timely manner. Thank you also to the mechanic who repaired it :-) for GREAT! customer service and helping me get my vehicle fixed and returned in a timely manner. Thank you also to the mechanic who repaired it :-) More

Diamond Ford is where I always take my car for any issues or regular maintenance! Barrett is my service Advisor! He always goes above and beyond with any questions or issues I have with my car! Thank you Bar or regular maintenance! Barrett is my service Advisor! He always goes above and beyond with any questions or issues I have with my car! Thank you Barrett for always helping with my car your amazing as well as Diamond Ford! More

They helped me my needs of this truck with a demand of a short notice of time to put the deal together in just a few hours, because I was leaving out of town. Very nice working with this team. short notice of time to put the deal together in just a few hours, because I was leaving out of town. Very nice working with this team. More

Carlos went above and beyond to get my car serviced for the best price. My warranty ran out and I didn't know, and he was able to assist me with a great deal. His customer service skills are top-notch. Tha the best price. My warranty ran out and I didn't know, and he was able to assist me with a great deal. His customer service skills are top-notch. Thank you for your great service More

My appointment was for 1:20PM. The Service Advisor couldn't find my appointment by my name, etc. Finally he requested mt phone number and located the appointment and the reason f The Service Advisor couldn't find my appointment by my name, etc. Finally he requested mt phone number and located the appointment and the reason for it. Everything went well after that. I was the only customer, so it wasn't a matter of being busy. More

They took care of me and my vehicle as if I were a sitting Queen. Checked me in quickly and Mr. Dan DiGiovanni even sent an Uber to pick me up so quickly that I had not even walked over to the taxi s sitting Queen. Checked me in quickly and Mr. Dan DiGiovanni even sent an Uber to pick me up so quickly that I had not even walked over to the taxi stand before the ride was there. As if that weren’t impressive enough, Mr. DiGiovanni sent a valet to drop my car off to me at home after repairs were finished…enabling me to enjoy the rest of my day off. That has NEVER happened to me in my entire life!!! I felt like a superstar!! Thank you, Mr.,DiGiovanni and Diamond Lincoln/Ford! More

Went in for a service appointment regarding a recall and it all went smooth as per usual. Appointment took about 2 hours which wasn't bad considering they were performing not only recall work but also doing it all went smooth as per usual. Appointment took about 2 hours which wasn't bad considering they were performing not only recall work but also doing an oil change and a windshield wiper replacement. We have been taking our Expedition to the Ford service department since we first purchased it and every time they have come through for us. Whether by fixing whatever issue the car has had in the past and currently, whether by answering all our questions or by listening to all our concerns and offering advise. Our advisor has always been accommodating, knowledgeable, helpful and communicative. We have no complaints at all and we will definitely keep going back to Ford service department to continue getting the maintenance done on our vehicle to keep it running for a long time. More

Dropped the truck off with Dan for oil service and he took care of it. He even did a couple recalls.👍🏼 took care of it. He even did a couple recalls.👍🏼 More